Won one of the 50 Eldevin : Deluxe Pack keys, but it shows as a duplicate code.

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Hey there. As the title says, 10 hours ago I won a key from the advertised giveaway for Eldevin : Deluxe Pack, but upon activation it shows as a "duplicate code". And since keys are distributed automatically I can't really mark it as "not received" as the option is greyed out.

What am I supposed to do in this situation, contact support?

Thanks!

9 years ago*

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10 Comments

AtomicWoodchuck

Have you tried contacting the Dev who created the giveaway via Steam chat?

9 years ago

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Daynov

Sent him a friend request although he was last online 39 days ago.

9 years ago

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AtomicWoodchuck

Hmm. It may be that he spends most of his time in offline mode?

Well, best of luck getting this resolved :)

9 years ago

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(Administrator)

Thanks for the heads up. I checked our database and everything appears fine on this end, we received 50 unique keys from the developer, and the winners each received one of those keys. I contacted the developer, so I'll keep you posted and we'll get it sorted out soon.

9 years ago

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Daynov

Thank you!

9 years ago

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HSX

wow! that's was fast

9 years ago

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