PSA: Support Categories

For those who haven't noticed yet, when you create a support ticket you can now select a category to fit into so we know where to focus our attention first as well as a priority rating. The categories should be pretty self-explanatory, just ask here if you don't know what one means, but the priority selection has so far been misused quite a bit, so I'm going to give a quick rundown of it all for you.

Urgent priority means things that, as is said, must be dealt with immediately. This means:

• deleting giveaways which have not ended
• scam links
• piracy (direct links to an Indie Gala gift page, for example)
• widespread trolling douchebaggery, etc.

It does not mean:

• unban requests
• rerolls
• adding new games to the list
• deleting giveaways that are already closed
• submitting bundle key reports

I appreciate that these may seem urgent to you, but they can, frankly, wait a little longer.

Thank you for your understanding, and your patience with the time Support can take sometimes. We're getting through the backlog slowly but surely.