Steam Support Fail

I asked a question to Support about if people in a relationship living in the same house are allowed to share accounts, since I couldn't find anything on their FAQ. I got what looked like a standard response, since it started talking about Steam Guard and proof of purchase, yadda yadda, none of which was relevant. I rephrased my question, suggesting they take a look at it again and not give me a default answer. Their response is to ask about proof of purchase again, so I play along and hand them the necessary debit card information.

Just got this: "Hello Jade,

I have changed your email address, reset your Steam Guard, reset your account password and sent the new login information in a separate email. Please login to the account using the new password."

headdeskdeskdesk

brb, changing password back to what it actually was

Steam Support's always been good to me so far, but with this amount of derp, I'm starting to understand why some people really hate them. Anyone else had a support tech (this one is Bruce) refuse to even look at your question?

Note to everyone: if you ever have a question but there's no fitting category for it, don't ever select "Steam Guard/Email Verification" like I did. I only just managed to turn the damn thing back on.

Update:

"Hello Jade,

We do not recommend sharing accounts, however it is not against any rules or regulations."

Update:

"Hello Jade,

You can use your account wherever you wish.

You may run into purchasing issues, purchasing from two different countries, but if you should ever come across an issue Steam Support will be able to assist you.

We do not recommend sharing accounts for reasons such as VAC bans, the account can only be logged on in one place at a time, etc...

If you have any further questions, please let us know - we will be happy to assist you."