Origin/EA not that bad? [SPACED CORRECTLY NOW LOL]

Closed

knightofdragonkeep

I honestly dunno the deal. And the dudes who had the same prob. as me are gonna solve it

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info: You are now ready to chat with Vishal.
Vishal: Thanks for contacting EA Customer Experience, my name is Vishal. How may I assist you today?
you: So, i got a copy of Dead Space from the "On The House" program
you: And i couldn'
you: t change resolution
you: because it crashed at everything above 800x600
you: and then i found out how to fix it in the settings.txt file
you: and in the directory when i looked for it, it's not there
you: it's an empty folder
Vishal: First of all I see you have had quite a wait. We apologize for the delay in getting connected with us.
Vishal: I really apologize for this disappointment caused but I'll do my best to figure it out for you.
Vishal: May I know your first & last name please to address you properly?
you: [name]
you: And I'm guessing you are quite busy because of the dead space issue?
Vishal: No.
Vishal: [name], you are unable to change the game resolution. Right?
you: Well, when i try to do ANYTHING to the settings, the game crashes, and i'm guessing it's because of the missing
settings.txt file which is supposed to be in the Dead Space folder
Vishal: Alright [name], thanks for clarification.
Vishal: Would you mind holding for a minute or two while I gather some relevant information for you?
you: Sure
Vishal: Thank you very much.
Vishal: Thank you for being on hold, I really appreciate your time & patience.
Vishal: Let us perform some troubleshooting steps to fix our problem right away.
Vishal: First of all repair/update your game please.
Vishal: Please let me know if you need the steps.
you: ok, gimme a minute here
Vishal: Sure.
you: right click on game -> repair game. right?
Vishal: Yep.
you: got it, almost finished.
you: aaaand, done
Vishal: Please unplug all USB devices (aside from mouse and keyboard).
you: yup, got it, and may i ask why?
Vishal: To fix our issue.
you: Well, how can USB devices interfier with the game?
you: Just curious
Vishal: Sometimes, it creates crashes & we are following a process to fix it so please don't launch the game until I request.
you: Yup, got it.
Vishal: Please disable firewall/antivirus.
Vishal: I am still here with you, how are things going on?
you: Good
Vishal: Have you done with above steps?
you: Yup
Vishal: Great, now Disable Origin Overlay.
Vishal: Here are the steps:
Vishal: From the Origin menu, select Application Settings.
Vishal: Select the In Game tab.
Uncheck Enable Origin In Game.
you: got it
Vishal: May I know the Windows you are using?
you: Sure, Windows 8.1
Vishal: Please Disable User Account Control.
Vishal: Here are the steps:
Vishal: Navigate to the desktop.
- Hold down the Windows key and press R. (This will open the Run dialogue.)
- Type msconfig and press Enter.
- In System Configuration, select the Tools tab.
- Select Change UAC Settings and click the Launch button.
- Pull the level to the down position Never Notify and click the OK button.
Vishal: Please let me know once you done or got stuck with any step.
you: done
Vishal: Please End Background Task:
Vishal: Here are the steps:
Vishal:
- 1. Hold down the Ctrl, Alt, and Delete keys at the same time and select task manager.
- 1. Click the "Processes" tab.
- 1. Click on the gray bar in the middle column that says User Name to sort by user name.
- 1. Do NOT select anything for SYSTEM, LOCAL SERVICE, or NETWORK SERVICE.
- 1. Click on anything besides EXPLORER and TASKMGR for this User Name or other user names.
- 1. Click on END PROCESS
you: If i'm using chrome, would explorer mean chrome? [ seriously i was a derp there ]
Vishal: No, please don't cancel explore.
Vishal: It can end your desktop.
you: Well, i ended every task i could besides ones that you said
Vishal: Great, please re log-in to Origin & launch the game now.
you: holy crap
you: it works!
Vishal: Awesome.
Vishal: Is there anything else that I can assist you with?
you: Can I enable my antivirus/firewall and over stuff now?
Vishal: Yep.
Vishal: You are our valued customer & I would like to issue you a 15% off code which you will receive via email after clicking on end chat tab.
If you are interested?
you: Well, of course I'm interested, 15% off code for no reason really? and for anything?
Vishal: The code can be used to make purchases through Origin with the following exceptions – the code cannot be used to purchase virtual currency, placing pre-orders, third party games, DLC’s already on sale items and games released within last 30 days.
You can purchase XBOX1/PS 4/PC/XBOX 360/PS 3 games from Origin Store.
To use your code please visit the EA Online Store at http://store.origin.com/ and enter the code in the "Promotional" field at check-out. The code is valid till May 31st, 2014.
Vishal: Thank you for contacting EA Customer Experience. Have a great day.
Vishal: If you got all the answers of your queries then please click on end chat tab to end this chat session smoothly.
you: Yup, thank you! Great service!
Vishal: Bye & take care.
info: Your chat transcript will be sent to [ email ] at the end of your chat session.