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What happened with Flock? The game vanished(gmg related). Fixed.

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Axelflox

Isthereanydeal just sent me an email telling me Flock! was removed from my account. So I checked and it's gone from my library, and my account details now says "FLOCK! Empty Package For SecuRom keys" where Flock! was.
What's going on? Am I the only one with this issue?
Edit: Sent a ticket to GreenManGaming support since the problem seems to be related to them. Will update with any info when I hear from them.
Edit2: thanks to sirpi for letting me know that the game is back. No official word from support yet, but at least they heard us and fixed it.
Edit3: Got an email from GMG support saying they fixed it, so it's official.

9 years ago*

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38 Comments
Axelflox

Bump cause I need that someone goes and checks his/her library.

9 years ago
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Fishman465

pretty odd as its' still in the store though it does have SecuRom as addition DRM on top of steam.

9 years ago
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Axelflox

Yep, but why it is not in my library? I will probably need to deal with steam support... that tends to be infurating if not traumatic.

9 years ago
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Fishman465

yeah... makes me wary of anything with securom.

9 years ago
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Draconis79

Same thing happened with my copy...

9 years ago
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Draconis79

I dug back through my e-mails and found that I purchased my copy from GreenManGaming on May 26, 2014 05:01 p.m. UTC

9 years ago
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Axelflox

Oh, yes you did. So the problem maybe is in the GMG side, time to go ask them.

9 years ago
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Axelflox

Did you also got it from GMG?

9 years ago
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Draconis79

Ticket submitted at GMG. Will update if I hear anything useful.

9 years ago
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Draconis79

GMG Response:

Thanks for your ticket.

Very sorry to hear about the issues you're experiencing.

I have put this aside for investigation and we should have an answer shortly.

Thank you for your patience, we will get back to you as soon as this issue has been resolved.

Kind regards,

Jordan.

Green Man Gaming & Playfire
Customer Service`

9 years ago
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sirpi

Same happened here, so I've just written a ticket to GMG.

9 years ago
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9 years ago
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Draconis79

Do you remember where you purchased your copy from?

9 years ago
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9 years ago
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Fishman465

problem seems to point towards GMG, not steam.

9 years ago
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sirpi

I think the problem is with the keys altogether, because there was a change 13 hours ago related to the game:
http://steamdb.info/changelist/687218/

So now the retail onwers have 'FLOCK! Empty Package For SecuRom keys' instead of the game itself.

Btw, I contacted the Steam support already, and will update if there is anything new to the issue.

9 years ago
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coolkips

Changed name FLOCK! Retail › FLOCK! Empty Package For SecuRom keys - 2 days ago

Removed FLOCK! (21640) from the package - 2 days ago

9 years ago
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drbeckett

After seeing this decided to check and I don't have the game anymore, but I didn't receive any mail or message from steam. When I try to use the key from GMG in Steam it says Product already owned but in the library it says purchase instead of install.

9 years ago
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ts

Confirmed. Seems it's a steam related problem not GMG.

9 years ago
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sirpi

Seems so. I've just got a very quick answer from the GMG support:

Hi sirpi,
Thank you for your ticket,
I have looked into your GMG account and it appears that Flock! is still there (with the key)
I'll also suggest on contacting Steam Support at- https://support.steampowered.com/
Really sorry for the inconvenience.

Kind regards,
Jordan.

Green Man Gaming & Playfire
Customer Service

9 years ago
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TheCyberDruid

I got this reply (also bought the game on GMG in May):

"Thanks for your ticket.

Very sorry to hear about the issues you're experiencing.

I have put this aside for investigation and we should have an answer shortly.

Thank you for your patience, we will get back to you as soon as this issue has been resolved.

Kindest regards,

Jordan.

Green Man Gaming & Playfire
Customer Service"

9 years ago
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IrionDaRonin

How can you manage or config IsThereAnyDeal to get notifications and get warned when a game was pulled out from your account?
Thanks in advance. :)

9 years ago
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Draconis79

Settings
Under "Collection" make sure you check the box that says "Notify me about suspicious activity on my Collection."

Of course, you'll need to make sure your steam account is linked to your IsThereAnyDeal.com account.

9 years ago
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IrionDaRonin

Many thanks.
Have a nice day :)

9 years ago
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xarabas
(Junior Moderator)

I just got the same e-mail, i am crying and sucking my own thumb, this is horrible

9 years ago
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Axelflox

Sorry, I overreacted, but this is the first time a game dissapears from my library and it was right after those weird failures that steam had the other day.

9 years ago
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xarabas
(Junior Moderator)

It's ok, i overreacted as well, let's hug ;_;

9 years ago
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nath2000wild

Now you shall kiss!

9 years ago
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Sklurm

now kiss...

9 years ago
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MattsPeppers

Same here.

9 years ago
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GomBas

Same for me

9 years ago
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Xiangming

Same situation here. Bought from GMG in May...

9 years ago
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AvidWriter

I still have it... You got it on GMG and redeemed it on steam or?

9 years ago
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drbeckett

No, we didn't redeem it on Steam we redeemed it on Amazon but just decided to comment that it was removed from Steam just for the sake of complaining.

9 years ago
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Tetony

I've sent a request to steam support.. I will let u know of the result.

Edit: I got a generic response.. but in the meantime they fixed.

9 years ago
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sirpi

Flock is working again for me :)

(no reply yet from the steam support though)

Name of the game is now: FLOCK! Retail

9 years ago
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Axelflox

Confirmed, is back in my library too.
I guess they fixed it for everybody, time to update the title of the thread.

9 years ago
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Draconis79

Confirmed back in library for me as well.

9 years ago
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Closed 9 years ago by Axelflox.