Request a New Winner

It's no surprise we're behind on tickets, but we're quickly catching up with the help of some new moderators and tools at their disposal. This one is no exception. First off, if you have a ticket in support for a reroll request, it's been automatically closed, with a link to this thread. We're moving all requests for a new winner into an updated system with a handful of improvements to speed things up.

How do I request a new winner?

Head over to the View Created page, and open up the winner for one of your giveaways. You'll see a button next to their name saying Request New Winner. Clicking this button will forward you over to a form, where you can select a reason, and provide additional notes.

Available reasons

1. Did Not Meet Requirements (Private/Group Only)
2. Did Not Own Base Game for DLC
3. Leaked Giveaway (Private Only)
4. Majority of Bundle Exists in Their Account
5. No Longer a Group Member (Group Only)
6. Other
7. Previously Won the Game, or Already on Account
8. Regifted or Did Not Activate Previous Wins This Month
9. Suspended or Inappropriate Behavior
10. Unable to Contact Through Steam or E-mail
11. Winner Rejected Gift

What happens next?

Once you submit a request, a support ticket is automatically created with the appropriate information for moderators to review. Any additional notes you provided are added as the first comment. If at any time you want to cancel the request, you can close the support ticket, or cancel from the View Created page.

Moderators have the ability to deny or approve requests with the push of a button. An automated message will appear on your ticket based on the moderator's selection. If it's denied, and you feel you left out important information, you can always submit a request again.

Security

Requests for a new winner must go through this process. Winners are locked, and cannot be rerolled by a moderator until a request is submitted. As we grow our team of moderators in the future, this ensures everything is logged, and giveaways cannot be rerolled without the permission of the creator.

Moderators cannot reroll their own giveaways, they need to be approved by another moderator going through the above process. Similiar to the previous point, this will allow us to safely expand our moderator team.