I have been trying to purchase Steam Games using the money in my Steam Wallet, yes I only have $6.16 but I still want to buy games. When I click purchase for myself and proceed to checkout this error message appears.

"There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance."

My first and only suspicions are to do with countries. My Steam Account was created and registered in Australia where I have bought games using my Steam Wallet before. I am now in China until Febuaray and I was planning on buying some more games. I am not sure I cant purcahse games because I am in a different country, maybe I need to be using the Chinese store, if so I have no idea how to change stores. Any advice or tips on how to fix this would be most helpful.

Yes I have emailed Steam support about this problem.
Yes I have tried purchasing games using the Steam client installed on my PC and also the browser version, but I previously bought my games using the Steam client installed on my PC.
The browser I am using is Google Chrome.
I am running Win7, not that it should make any difference
And no I dont have a VPN

1 decade ago*

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try again and again and again

it usually works for most of the things on steam like activating gift and other

1 decade ago
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Just repetitive trying, ok will try

1 decade ago
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Steam might disable buying for you if you try that too often. Happened to a friend of mine, so just wait for the suppoort to answer your question.

1 decade ago
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Wait some time and try again...

1 decade ago
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Would it matter that I am using the browser and have the Steam Client in Offline Mode?

1 decade ago
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try to checkout from Google Wallet?

1 decade ago
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Whats Google Wallet?

1 decade ago
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you should get option of using google checkout when paying for games

1 decade ago
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I'm more like guessing than being sure, but my guess it's similar situation to purchasing from outside the country in which the credit card was issued, and if that's the case your only hope is steam support.

1 decade ago
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I'm pretty sure its a country issue.

My account was made in the UK, however im in the UAE currently and could not buy anything during the sale, same error message.

1 decade ago
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So if it's a country blockade, just send your passwords to someone you trust who is in your country and ask him to buy the things you want :D

or just use a proxy :O

1 decade ago
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You can't use proxy to buy games on Steam :O

1 decade ago
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You can (and some people do), but I don't really suggest you do it (if you have other options).

1 decade ago
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Might be getting mates back home to buy stuff for me then.
Thanks for all the help will remember you guys and might do a priv giveaway as a pay back for the help

1 decade ago
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So, are you telling me if I move to another country and try to purchase games I can't? lol

1 decade ago
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Might be a bit late, but if you added the wallet funds in Australia then its going to be the wrong currency due to the fact that steam wont automatically convert it, you would need to pay using another method :P

1 decade ago
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It's simple! Now you see the Steam Store China. You haven't right buying anything from here. You must use your original store (Steam Store Australia.)
Forget it Steam client for buying until you have in China. You need use the login from a browser.

Open this link:
http://store.steampowered.com/?cc=xx
Where is "xx" your country code. Example: au for Australia, uk for United Kingdom, us - for U.S.A..

Now you can buy anything from Steam Store! It's 100% legal and Steam approved method solution for problem.
Steam Store Australia
Steam Store United Kingdom

1 decade ago
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this sounds a good solution

1 decade ago
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Oh shit thanks, I can finally bypass a stupid french law which forbids certain games (non-translated ones) to be sold.

1 decade ago
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I don't think it's safe for you, as you want to buy a game from a non-French Steam catalogue version with French account and a French IP address.

1 decade ago
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It checks your location when you want to buy though. I am in the US and if I were to try to buy from the UK Steam store it wouldn't let me. Since he's in China if he tries to buy from the AU Steam store it won't let him. Let me know if I'm wrong.

(ru=russia)

1 decade ago
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submit a steam ticket saying that you want the currency of your steam wallet to match your current country. It's a currency issue common with people moving to other countries. You will need a proof of identification of some sort though. When I submitted my ticket a while back, i just uploaded my scanned drivers license to the steam support.

Edit - It took around 2-3 days for them to change my steam wallet currency i think.

1 decade ago
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This happened to me a while ago, I submitted a ticket and they told me to uninstall and re-install steam.

Here's how they told me to go about the issue:
"Thank you for contacting Steam Support.

Are you attempting to make the purchase through Steam or with a web browser using the storefront webpage?

If using Steam, try the following:

If using a PC
-Exit Steam, then go to the location that Steam is installed to. By default this is C:\Program Files\Steam directory (this is the default with a Steam installation - if you set a different installation directory, you will need to browse to it).
-Delete all of the files except for:
Steam.exe
And the folder \SteamApps\

If using a Mac:
-Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
-Delete all of the files in this folder except for SteamApps.

Restart your computer and test the issue.

Note: This process will not affect your currently installed games."

1 decade ago
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As of now, you're best options would be to actually contact Steam Support again.

Or just make a new account and gift the game to your original account.

1 decade ago
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You have to have a credit card that maches the IP-adress of the internet in the country you are in, so you have to get a Chinese credit card to buy in china. Sorry for my bad english

1 decade ago
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i changed my cloud country , and it worked :D ... idk if that helps :\

1 decade ago
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Probably not since this topic is from 3 months ago...

1 decade ago
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Closed 1 decade ago by nagleator.