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Humble Bundle support

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smutsig

Do they usually take days to answer your emails?

Just asking if anyone else had any experience with their support.

11 years ago*

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20 Comments
TheMafia

When I contacted them in the past, they answered within 3 hours. But I assume it depends on how many emails they have to answer. :P

11 years ago
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smutsig

Well I'm counting almost 2 days now =\

11 years ago
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Chiasm

Do you think they are OK? Should we send help?

11 years ago
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Bards

+1 same

11 years ago
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Aly

I contacted support right after the WB Games bundle popped up (I didn't receive an email with a gift link for a gift copy I purchased for a friend) they got back to me that evening with a link.

Probably took them roughly 9 hours, on a day when they must have been getting massive numbers of petitions, so I give them kudos on my end!

11 years ago
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smutsig

Thats exactly the same problem I'm having. So I waited after I purchased it as a gift and clicked to send it to the email but since i never got any mail with the link to my email I sent it to myself and I didn't get anything again. And now I've sent hb a mail with my paypal receit and still haven't got any response from them.

11 years ago
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Aly

I did send them the transaction number for paypal and the email address it should have been sent to. I ended up with the standard email and a response to my request with the link from one of their staff. It's possible that a lot of gift transactions had this issue, and I happened to request support almost immediately (about 20 minutes after the bundle launched) so mine was fixed more quickly (And now you're dealing with a backlog).

11 years ago
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Aly

Oh! Did you get an email stating "Thank you for emailing us. We have received your message and are working on responding to you as soon as possible."?

I received that immediately after I sent in my request for support, if you didn't get that, there could have been an issue when you emailed them.

11 years ago
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smutsig

Nope, Hmm I'll email them again. I even looked in my mail if contact@humblebundle.com got blocked or something but it's not.

11 years ago
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Ekaros

I emailed them and got that reply, nothing after that though...

11 years ago
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DeltaBladeX
(Senior Moderator)

My rant last week got a response in about half an hour.

11 years ago
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kal3jdoskop

In my case it always takes AT LEAST a couple of days (of course sometimes they don't even respond). I don't look any help in HIB support anymore, in case of games(doesn't working DRM-free version etc) I'll faster find a help with devs support. Fortunatly, I haven't encountered any troubles connected with buying bundle or with account, because there would be really little chance for getting help from HIB support.

11 years ago
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MidnightWolfie

I contacted them two or three times already. All went fine :) Support always replies within 1 week.

11 years ago
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Segment

They are a small team and sometimes they recieve tons of emails, especially when the bundles sells like hotcakes..Here's what their autoreply email says:

"Hey there,

Thank you for emailing us. We have received your message and are working on responding to you as soon as possible.

We are currently experiencing a heavy inflow, and it may take several days for us to reply back to you. We apologize for the inconvenience. If you have any additional information to add, please reply to this email. If you're emailing about an order, please be sure to include your Transaction ID (it should begin with an X) to help us find your purchase."

So it can unfortunately take a few days.

11 years ago
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smutsig

I don't get an auto reply message.

11 years ago
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Segment

Thats odd, have you checked your spambov? just to be sure that it didn't end up there for some strange reason.

De brukar kunna vara ganska långsamma pga sjukt mycket mail, sen drabbas vi av tidzonerna också :/

11 years ago
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smutsig

nåt fel med mitt mail, och det är inte spam grejen :(

11 years ago
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WoShiJiawei

Humble Bundle did not reply me even after 3 months.... I gave up

11 years ago
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smutsig

Ok apperently it's something wrong with my mail. I tried my other mail and i got that automated response. Both my mails are hotmail. And i double checked and I don't have contact@humblebundle.com as blocked or anything and I always got my mails from them up untill now.

11 years ago
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Hangoverlike

1st time i contacted them, they replied in like, close to 2 weeks.
2nd time, in a 3-4 days.
So, yea. They take their time.

11 years ago
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Closed 11 years ago by smutsig.