Everyone should know about the new refund policy right?
For those that have already asked for a refund, how long has it or taking you, to get the refund?

9 years ago

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Saw some statements they got refunds within few hours.

There's a big thread elsewhere you want to check before posting.

9 years ago
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Submitted mine about 10 hours ago, I think.
[EDIT] Just checked, got refunded within 3 hours. Sweet.

9 years ago
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Have they refunded you yet, or still waiting?

9 years ago
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Apparently I was refunded, according to the email I've received... However, my Steam wallet amount hasn't changed...

9 years ago
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Have you checked the way you paid? Might take a while for a refund to show up on any statement.

9 years ago
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I paid with my Steam wallet, as usual. As of now, still no refund and my game is gone.

9 years ago
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Did you ever get your refund? I'm trying to get a refund and am wondering if there is going to be a delay after they approve it.

9 years ago
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It took a few days, but yes, I got my refund.

9 years ago
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I got one refund approved within an hour. Second refund request was submitted 9 hours ago, and I have not yet received information about approval. So its a gamble now.

9 years ago
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We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

( ͡° ͜ʖ ͡°)

9 years ago
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IKR

9 years ago
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Been a day now, and I haven't received a refund.

9 years ago
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i got a refund 2 days ago (1 day after submiting it) but still havent gotten the money

9 years ago
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I put a refund on a game, got a refund notification saying it was successful(June 9th), but I still haven't recieved the money.

9 years ago
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It can take up to 7 days to receive the funds.

9 years ago
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I know, I was just saying :P

9 years ago
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The topic is a bit old, but I was wondering - people who were granted refunds, when did you get your money back in your Steam wallet? In how many days that is, as it seem the time is quite long. Some hints will be appreciated to have an approximate time, thanks!

9 years ago
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Refund accepted after 2 hours and got money after 2 days.

9 years ago
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It takes within 7 days to actually get the funds.

9 years ago
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I got it in 2 days on steam wallet

9 years ago
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2 days doesnt sound that bad - I was hoping to use the wallet before the sale ended, and just now found out the wallet money werent refunded instantly - hard to figure out why, considering I paid for the refunded items with wallet too. I hope it wont take longer for me, thanks for the heads up.

9 years ago
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Took me 45 minutes to get my refund after using my debit card on my friends account to buy him ARK.
I think the time just depends on how busy the Steam employees are.

9 years ago
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I got an e-mail that the refund was approved within an hour or 2, but the wallet is still missing. I hope they wont take more than 2 days as martin668 said as otherwise the sale will be over. :/

9 years ago
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Did you pay with a debit/credit card or with steam wallet?

9 years ago
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I paid with wallet which was the hilarious part - why the hell did they need several days to process a refund from wallet to wallet? When it was approved within 1 hour. Other than that, the refund arrived on Monday, just 2-3 hours after the sale had ended.... Valve are nice, as always.

9 years ago
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Probably because steam wallet funds are harder to refund than real money.

9 years ago
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And what could be the reason for that? No banks related, no credit cards, no pre-paid cards converted to something else, nothing. Steam wallet back to Steam wallet. Popular services that offer you to keep money in some form refund these instantly - PayPal wallet and Amazon gift cards, for example. But no, Steam are discovering the hot water all over again.

Read: they prefer refunds not to be instant so that people take them more rarely than they would if they were instant. I get it; it; I'm still unhappy about it.

9 years ago
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Steam never denied to refund me, that is my experience.

9 years ago*
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Bought MGS V then realized my computer didn't met the min requirement. Asked for refund stating the min requirement stuff. Got an email from support accepting my refund solicitation, but it will take up to 7 days until the money gets back to me (bought using my steam wallet credits). This happened 2 days ago so I'm in the 7 day period so far.

9 years ago
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Did anyone try to refund a game bought at a 3rd party store, like GMG?+

9 years ago
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Steam doesn't offer refunds for those, it's stated in the announcement.

Purchases Made Outside of Steam

Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).

9 years ago
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Ok, thanks! :)

9 years ago
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They accepted my refund ticket within a couple hours, however they were holding my money for 3 days before they finally returned it.

9 years ago
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I had multiple refunds. Usually they approve somewhere between 30 minutes to 12 hours. I don't think any of my refunds took longer.
However, it took about 2 days for funds to be available in wallet.

9 years ago
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I made the horrible mistake of purchasing a Double Fine game (cash grab, a.k.a. Grim Fandango Remaster). So I asked for a refund immediately and it took them 2-3 days to deposit the money to my Wallet.

9 years ago
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I have a Steam Support Ticket opened because I was successfully approved for a refund but even in 10 days no funds have been refunded to me even though they took the game out of my account. Have gotten two automated responses that didn't address my problem in the slightest....

9 years ago
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It got judged in a few hours, and I got back the money in 3 days, give or take. It's nice because they take back games you have lot longer, and even if it's played for more than 2 hours.

9 years ago
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Seems to be about 2 days, I just had wallet funds reimbursed from a refund I requested 2 days ago

9 years ago
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From what i've heard from my friend, your money will not be transferred until a week after the refund-ticket. They will also take a certain amount of the money spent on the game, so you won't get a complete refund.

9 years ago
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Refund approval is fast but crediting the money to your account can take days.

9 years ago
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I've had to refund a couple of purchases. It took about an hour for them to respond, and it will be a week before I can spend the money in my Steam wallet.

9 years ago
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I refunded a couple of "I bought this by mistake" back to my Steam wallet.
The refund got approved within 3 hours, but the money is locked for more than 3 days. Luckily I get to spend my refunded wallet for the encore.

9 years ago
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My refund took about 4 days...

9 years ago
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I got approved for the two refunds very quickly, I got the money back 3 days after each.

9 years ago
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