Looks like you have a severe case of infection, mate.
What I would do if I were you: Burn a windows installation CD/make a bootable key and use the repair tool of the windows installation software to repair your pc. It's very likely that you will have to re-install windows so I suggest you save all important files in an external drive because you will probably need to wipe out clean the computer.
Seeing the freezing issue, it's maybe a bios update issue too, but those problems are often created by viruses so you need to sanitize your systems before upgrading anything.
Hope it helps, don't give up !!
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New installation means nothing. I've built a new PC two years ago. On the very day I installed Win10 on it (if I might add, I bought an actual license, not pirated it), my antivirus (Avast) notified me about a blocked attempt to remotely access my PC from a ukrainian IP address. The system was legal, no shady sites visited, nothing pirated, barely even up and it was already attacked.
As for your problem, without further specifics, I am not entirely sure its a virus. I had cooling problems with my PC once, but that was because of insufficient cooling paste on the processor. It gradually heated up from the basic 30-40°C to 70 and above, without doing anything in particular. A few minutes of gaming or youtube killed it faster, but it slowly overheated during idle state too. The phenomenon appeared out of blue, supposedly because the cooling paste got too dry and little bits of it fell out from its place.
To my knowledge, 60-70 °C GPU during gaming should not be a problem. Its kind of expected, especially if the given game is demanding. Problems start above 70-75°C, or when the system heats without much activity.
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He said it also happened while doing something other than gaming. That's why it made me thought it could be infection.
Whatever the case, infection is always to take in consideration, cause hardware problems may be caused by viruses (rootkits for example).
I had a bad case of rootkit infection, and it just looked like an hardware problem at first, so that's why I went towards that problem, because it looked like whet happened to my pc back then nn' (With a lot more bluescreens tho)
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looks like a memory frequency problem to me (+ than 8000mhz) or broken gpu drivers,try reinstall drivers and be sure memory frequency is set to default values,if you not fix by this i agree with Kumi,better retry whit a new 100% clean system so that if the problem will happen you can try understand what it is.
Example if you memory must be 8000Mhz but they is at 9500 it's normal that when you try to to do something that use the gpu your system crash or go black screen because you make the gpu can't handle the work.
it's a little bit same if you put a turtle make a run race with a peregrine falcon
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Thank you but what kumi say is important too, some today best hackers\websites (interested in crypto markets) it's able to hack gpu kernel\drivers in 15 second (if the user has java\images enabled on browser) this then will give also a "Bridge" for install to the system of the victim softwares that can tune\change gpu default values (as a memory too,but also fan speed,gpu core clock and many other things) whitout to say that they can see all you do in your screen in realtime (without you notice it) so i agree with kumi if you feel something is strange is not a bad idea to reinstall new system.
This said i'm not expert of system hw,hacker or dev i'm just a gamer but i read on internet that people can do this so is better to be careful.
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if you need high mem frequency (for whatever reason) you can also downclock the gpu core,low the power wattage and up the fan speed this will help you to reach better mem oc at lower temp and stability.
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next time mention it in the first post.....................
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Run:
Is the OS up-to-date? Some driver updates require the previous driver to be uninstalled first, though I hate messing with graphics drivers myself.
Is the fan full of dust? If yes, then the fan and heatsink might need to be vacuumed carefully! (I once saw a heatsink where less than 1/4 of the available space was dust-bunny free--the rest was jammed solid.)
Is the RAM attached properly?
Was any program installed shortly before this behaviour started to occur?
Other than these items, I'm stumped.
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I also had the same thing, with graphics card's power cable being the culprit. Changing the cable fixed the problem.
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I think i had this issue also, but can't really remember how i fixed it (think it was some audio software that enhanced audio, which did it really good actually), when i removed it, i believe it solved it.
To start with if one bought hardware second hand, that already gives a person a risk as you don't know if that person had dropped it, spilled something over it, smacked his head with it, etc.
The cause could be drivers, if you remove your graphics drivers, use ddu uninstaller for a full clean uninstallation.
Also in device manager or bios, disable onboard graphics.
But it could very well be hardware related too, and then it could be memory, gpu, power supply or motherboard, and unless you got replacement parts or stuff you can borrow and replace and check one by one, then it's gonna be hard finding out.
The suggestions about infections/malware take that with a grain of salt.
The problems did they start right away with the "new" equipment, or later?
Also if you click run as, and then type eventvwr (event viewer) you should see a large log of all the things that happened, maybe it mentions bsod's or crashes.In the end google is way more specialized.
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"you bought hardware second hand, that already gives you a risk as you don't know if that person had dropped it"
Totally agree this,must to consider also that some gpu only run for 2-3 years then broken (especially if user not do dust\thermal paste maintenance after 1-2 year),so if you buy a gpu that is already been used 2-3 years then % risk of broken is very high.
Also must to see what the owner use the gpu for before to sell it...some companies use gpu 24\24h at 100% power this will lead the gpu start be fault in short time (sometime also only 6months or 1 year) in this case % of buy a broken or faulty gpu is + high.
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had some bluescreens with video card shedular error ... the thing that temporaily fixed it for me was to drop xmp or reducing the xmp profile from 2 to 1 if they aren't the same ... i'd say look uf in the event viewer if there are other error codes ... everything besides 41 (kernel error, it is just saying, that the pc shut of random) could give you a clue
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Go to the "Power & Sleep" settings to see if either of those have sleep enabled. Try running the power troubleshooter to see if that might fix it.
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I have a very similar setup, and the only time I recall having similar crashes, was after installing to AMD's Adrenalin drivers over a year ago, so I went back to the 19.12.1 version which I found to be much more stable
Also Ryzen is very picky about RAM speeds, specially on older motherboards, so whatever OC you are doing to your RAM, make sure its compatible with your motherboard
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I tried multiple driver versions, didn't help.
For the RAM, a few months ago I originally had another kit (G.Skill Aegis 3000 MHz) and I couldnt even finish the windows installation with it. Even if it was successful after multiple attemps, when I started downloading drivers and stuff it just got blue screened, and I had to install it again.. I was so frustrated, I had no idea what is going on, then i changed the RAM to these HyperX ones and it worked until right now. Then I increased the frequency, because it was only 2400 MHz, until it was stable. Now it's at around 2800, but I will decrease it to the default, since it might cause this problem. Yeah, im no expert in RAM overclocking.
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Try 2666, if it runs stable for a couple of days, go for 2933
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When you modify RAM frequency, make sure other settings (like the RAM voltage) are as specified by the RAM model specification too. I had random restarts for a while because of that.
Also a motherboard BIOS update may help as well. Especially with Ryzen CPUs.
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Check that all of the power cables are plugged in all the way (on both ends if you have a modular PSU). I had a similar issue that cropped up months after I built this PC. It turned out I didn't properly seat the motherboard's power connector, and over time it loosened up.
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You would look under Windows Logs->Application since you said it happens when they try and run a game. What you would look for is red ! mark errors within a circle.
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6008 is the unexpected shutdown due to you pulling the cord out, etc.
spp 8198 is a windows licensing thing. I find the following: It happened when the License Activation process tries to activate a Microsoft product, but the network is not ready yet. A slow WIFI or disconnected network cable may also cause this error. In certain cases, your local firewall or (more likely) your company firewall may be blocking port 1688.
Bugcheck 1001 is probably the culprit here? I find this thread. Unfortunately, I don't know enough beyond pointing you in that direction?
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my comp did the same thing it sounds like, it would loose signal and sound would freak out for a min. it would happen at random times.
i learned gpu's can be too heavy for the motherboard on a vertical build and put too much force on the "bus?"(connection port) and ruin the port. i moved to gpu to the next slot and it worked fine. the friend who told me to try changing port told me to add support to the gpu. he told me to hang it up with fishing line but i propped it up with a chop stick, the screw alone doesnt provide enough force to support bigger gpu's especially if the comp is on a surface that gets bumped a lot, i.e. desk. idk if any1 recommended this but i figured id throw in my 2 cents. its worth a shot to try changing ports, plug, bus, whatever.
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I had same symptoms to my pc at the end of the year, for me was the PSU, but I upgraded CPU, MB and RAMs too besides that; so I'm pretty sure is PSU too, but I might be wrong.
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It could be (I've heard rumors that AMD GPUs require some power), I switched from a Seasonic S12 620W 80+ bronze to a nJoy Alpha 850W 80+ gold
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That means nothing. My GPU (2060 super) started to cause problems after half of a year (and only in games), so I've had to replace it under warranty. So, if you can get some other card for a test (from a friend, or family member for example) - test it, it won't hurt. Worst case scenario - you will know that it's not connected with GPU directly, which is also good.
Another thing to check (again, if you can get one for a test) is PSU. Sometimes damaged/old capacitors can make power unstable, and it causes of kinds of weird problems. If PSU is out of warranty already - you may also open it (make sure to disconnect it from power outlet first!) and just take a look at capacitors - if any of those are swollen/cracked/leaking - that's it (but checking with another PSU is better, since broken capacitors can have no visual changes too).
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Other causes have been mentioned by others.
Cooler Master Silencio 550
This power supply may behave in such cases in the case of "high temperature exposure" and "poor power supply".
Is there an obstacle that narrows the exhaust part of the power supply?
Or, "There is no gap of 30 cm-50 cm or more behind the exhaust" In such a case, such behavior may be performed to prevent damage to the power supply due to heat.
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A type of case where the power supply is attached to the top of the computer housing.
A type of housing that attaches a power supply to the bottom of the PC housing.
Heat tends to accumulate in the upper part.
They cause thermal runaway even when the side panels are removed.
In the case of lower installation, such a problem may occur when "the space between the case and the ground is narrow".
The possibility is less than the former.
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Overall, it feels like a graphics board driver glitch.
Remove the driver completely.
And reInstall.
Another possibility is that you have a GPU overclocking tool installed that you don't know about.
There is also a way to monitor the operation by fixing the GPU to a lowclock.
However, if the warranty period remains, I feel that it is better to consult for replacement due to initial failure.(Such work may not be covered by the warranty.)
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Faulty RAM can cause random reboots like this. Run RAM at stock frequency. Since there are two sticks try running with only one stick present then try another one the same way. Since the probability of both sticks being faulty is really low you can at least rule RAM out this way if it still crashes. Another thing to try is to set GPU power limit to a much lower value and test.
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first i would try to reduce the gpu coreclock and gpu memoryclock far below stock and then test. if that fails i would set the gpu to stock speeds and reduce memoryspeeding and test - there a many good free testing programs available.
How old is the system? are the memory moduls with or without heatsinks? if the memoryslot are near the cpu over years it can happen that the moduls fail
sorry for my bad english
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Start with basic, disassemble and reassemble entire pc. Sometime dust between connections can cause these very issue, while disassembled it would be better to reset cmos too. If that doesn't solve problem then complete reinstall is in order. If that too doesn't help, then it's a faulty physical part which will be hard to diagnose.
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Run some antivirus and antimalware software.
Uninstall all the drivers properly with the help of removal tool and reinstall.
Unplug and replug every single psu connector to the hardware, remove gpu and ram and gently rub the ram and gpu contacts (the golden strip you plug into the slots) with a pencil eraser or, even better, with alcohol on a qtip. Reseat both firmly.
Reset the bios to default, reset any gpu setting to default, run hwmonitor and heaven benchmark in windowed mode to check the temps. If the temps are too high repeat with the case open and maybe direct a table fan into the case. If the cpu is still running hot, reapply thermal paste and repeat. If the temps are normal, take the psu out of the case, turn it upside down (fan up) and repeat.
If you have a spare psu or can borrow one, swap psu.
Create a memtest bootable usb and leave it running overnight.
I would test in this order.
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Glad to hear it.
I think it was either the drivers or a bad connector.
Just in case, a reminder: don't to keep your psu upside down inside the case otherwise it will suck hot air from the interior of the case.
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With case assembled the psu fan should always be facing its own intake window otherwise you'll feed it hot air.
My turning the psu upside down (or on its side) suggestion was for the psu outside the case, so you don't lay it on the fan and choke it and also to give it no restriction whatsoever when testing.
There's no need of unplugging again everything, turn it around and the cables will just get a half twist, which is not a big deal especially in a no window case.
I've seen your case has a in-built removable dust filter for the psu, so if you hadn't already, wash it (both sides, just running water and a gentle scrub with your fingers. Let it dry on its own, no heaters, hairdryers or anything) to have better airflow to the psu.
It's a good habit cleaning/washing all the removable dust filters a couple of times a year. Depending on the environment you might need to increase the frequency of the operation (pets, smoking, dusty room, case under the desk etc.).
Once a year you should open the case and blow it with a compressed air can or a hairdryer on cold air setting, especially the fans and the cpu cooler.
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I'm thinking it's a stability issue.
Update the chipset drivers - https://www.amd.com/en/support/chipsets/amd-socket-am4/x370
Windows 10 - 64-Bit Edition - Revision Number 2.13.27.501
Install then restart the PC.
Then...
Before anything else, verify that the RAM sticks are in the proper slots - A2 & B2 / 2nd & 4th (light grey ones)
Next: open the BIOS & manually set the RAM frequency. Click on Advance mode at the bottom (or press F7)
Click AI Tweaker at the top, In the AI Overclock Tuner header, select D.O.C.P & it should show the available frequency & settings for the RAM.
Open Memory Frequency just below DOCP & select the one that matches from the list. Leave all other settings alone.
Click EXIT at the top right of the screen then Save changes & Restart.
Your system may boot loop a few times. It's normal. It's testing the new configuration.
If everything passes, it'll load into windows.Open the Task manager & check Memory Frequency. Look at what it says under the Speed heading.
That number X2 should equal the frequency you set in the BIOS. If it does, try running the game again.
You should also check which Windows Power Plan you're using.
Open Settings >System > Click on Power & Sleep on the left side > Under Related Settings, click on Additional Power Settings.
A new screen will open. Select Balanced or AMD Ryzen Balanced if it's available. Exit.
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Disclaimer: I work in a PC repair shop, I don't claim I know everything for everything or am any cleverer than anyone else, I've just seen a lot of problems on a lot of computers/laptops. With that said this is what I would do if a client PC came with those symptoms:
Since OP said he tried different driver versions... It's rarely driver/windows problem.
Good luck, I hope that's helpful.
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Hi everybody, my brother has some problems with his PC and I couldn't find a solution for it on the internet.
What happens is, whenever he starts a game, the monitor goes into sleeping mode, the computer freezes and the sounds start to repeat itself and then stop. Sometimes the monitor doesn't go to sleeping mode, just the computer freezes. When the freeze happens, ctrl alt delete doesn't work, I have to turn it of by the power switch. One time it froze even without starting a game, just browsing the internet or watching a youtube video, I don't remember.
First I thought there is an overheating issue, but it's probably isn't the case, because it happens even with the sidepanel off. If it doesn't freeze, the GPU temps are around 60-70 C while gaming. The GPU drivers are the latest, maybe another driver I forgot about creates this problem?
Also the motherboard, the case and the RAM are bought used, the HDDs are from older systems, everything else was bought new a year ago.
PC specs:
Ryzen 5 2600 (stock cooler, no overclock)
XFX Radeon RX 580 8 GB
Asus Prime Pro X370
2x 8 GB HyperX Fury
be quiet! System Power 9 80+ Bronze 600W
Cooler Master Silencio 550
2x 500 GB Toshiba HDDs and a 120 GB SSD
UPDATE1: The memory frequency was increased a little bit, so I decreased it back to default, but now a new thing happens. It still freezes, but now the computer automatically restarts.
UPDATE2: The problem is solved!
I reinstalled the drivers, rotated the PSU, reconnected everything, and now it's not crashing. It's been a few days and it still has no problems, so I think it's finally fixed.
Thank you to everybody who helped. This thread received a lot of comments, way more than I expected, without those comments, I would still be looking for answers on the internet probably.
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