You are right, sadly a lot of people don't think about that. But that also goes the other way, I have more then once had interactions with support people where I tried to be nice and helpful and stuff and they seemed bored and annoyed at having to work. Though I guess I find that more often offline with sales people then online with support. Online support usually only is annoying by nor reading what you ask and giving stock replies but you are right, that usually is due to the way they are meant to work...
Sadly I feel this is one of these vicious circles, annoying customers create annoying support and the other way around...
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Being patient and polite is the way to go in most situations in life.
Unfortunately big companies often use support as a cover and a way for customers to let off steam. A lot of times people in support (particularly by phone) do not have the authority or the ability to properly solve the client's issues and are there to endure being abused... I believe that it is designed that way on purpose.
Thanks for the puzzle :)
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Bump for solved!
I've done my stint in retail. Totally agree, never forget the humanity of people in service industry. The way I've been treated at times, you'd think they thought I was an inconsequential robot.
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Complaining to a friend how my inbox is already spammed with "black Friday" deals... can't delete them fast enough... and he's like, "what do you think how I feel, and don't forget cyber Monday". He works in customer support for one large international retail store. Phone division...
Anyway, just wanted to remind people that weird things can happen, you have every right to complain, but remember that people who work in support are just regular human beings stuck at work during holidays and trying to help, but they have to follow the script because there's someone above them, so be patient and polite even if you are really mad at the company itself.
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