I'm not sure live chat is available for you - but if you change the language of the Origin client to English, you can chat with the American support and they are quite helpful.
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They don't take kindly of cancelling pre-orders. :3
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You should maybe try to use the support chat from the EA-US site or look up you local support website until you find the E-Mail support where you can fill out a formular and they answer you via mail. Maybe you even find an email adress on your recipe you should have gotten from preordering.
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I can't call since it's a saturday.
And this page does not help at all....
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