Read it too, I'm still amazed that a guy like that actually answer customer support.
And quoting cwgabriel from Penny Arcade: "be sure and direct you anger at the right person. @OceanMarketting with two T's. Yes they even misspelled their twitter handle."
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https://twitter.com/#!/OceanStratagy
His new twitter. The kicker- HE MISSPELLED AGAIN.
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Saw this on Penny Arcade... just wow. If this is real, the poster boy for bad PR works at Ocean Marketing.
In summation, A guy pre-ordered some controllers in November and was told that he'd get them before the holidays. He didn't and customer service was a joke.
Its long and worth the read, but remember guys "I wwebsite as on the internet..."
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