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Account falsley flagged on sgtools for not activating all wins

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JungleBoy

For some reason sgtools says I haven't activated all my wins. I'm pretty certain I have activated all my wins. I made sure my profile is public (it was) and I even set it to private and back to public to be sure. Resynced, it still shows the same issue.

Has anyone else experienced this?

Any idea on what I can do to correct this? Any help or info is appreciated.

Best wishes to everyone here, I hope you all are well during these crazy times.

3 years ago

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13 Comments
Incariuz

Armello isn't showing in your games library, but is still available for purchase on steam.

Edit: If you did activate it, and it got revoked without you noticing, perhaps check your licences and product key activations in your steam account settings, see if it mentions it being revoked (or at the very least find when it was activated). Make a support ticket with SG, and add a screenshot showing support so they can delete it as a win on your account and correct the issue.

3 years ago*
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shortyginger

If something has been revoked it won't show up in the licenses and product key activations at all, so there's no way of knowing when it was activated or revoked from there if it was. The only way to prove if something was revoked is when you get the small, initial popup message.

3 years ago
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Incariuz

Well if that's the case, and they're being truthful, sucks for them.

3 years ago
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MSKOTOR
(Ultra Moderator)

Game always leave trace on your account:

  1. Go to Stem shop page of the game in question and note the appID (number in URL bar) - for Armello it is 290340
  2. Go to this URL: https://help.steampowered.com/pl/wizard/HelpWithGame/?appid=290340
    (or alternatively go to Steam support => games => put game name in search field)

It will show when game was activated, as a part of which package, when key was revoked (or removed if you removed it on your own).

3 years ago
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shortyginger

I didn't know that. I'll have to keep this in mind if I ever need to reference something.

3 years ago
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MSKOTOR
(Ultra Moderator)

Not many people are aware of it in general. They think that when game is removed or revoked it's not possible to confirm it was on account before.

That's why I like to write about it from time to time, hoping people will see it and spread this info later if needed :D

3 years ago
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EleonoraFalcon

Thank you for sharing this information. It's interesting to know.

3 years ago
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JungleBoy

Thank you for your help, I really appreciate it. I am investigating.

3 years ago
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AllTracTurbo

You can use the activated wins checker on sgtools to see what it is flagging you for.
https://www.sgtools.info/activation

3 years ago*
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Khalaq
(Senior Moderator)

At the bare minimum, you want to create a ticket about this issue before anyone in Support notices you have an unredeemed win and suspends you for it.

I have become momentarily distracted and am now moving on to something else....

3 years ago
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Geralt28

It is Armello. Possibilities:
1) you did not activated it. You can buy it from other source to repair it.
2) It was revoked, but then you should saw a pop up in steam.
3) You received different game from GA creator and did not checked when activated.

Also you can still check some thing. Go to your Armello win and try to redeem key again. If you just forgot to activate maybe it will activate now. If it says you already have game = it was for a different game (and even you can check which). If it is duplicated = it is probably Armello but was activated on different account etc. It can also tell bad key, but not sure if revoked key are shown as bad or duplicated ;).

3 years ago*
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Microfish

This.

3 years ago
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MSKOTOR
(Ultra Moderator)
  1. SGtools is external tool managed by knsys. So if there are any problem with it you should go to addon thread
  2. You can check game status on your account in a way I described above
  3. If it was not revoked try to follow Geralt28 advice.

If you see message that game is already on your account - follow this steps to double check if you received correct key:
https://www.steamgifts.com/discussion/ONZG6/indiegalasummer3mos-golden-flushes-doornail#RcOzo0k

Don't try to mark giveaway as not received without trying to contact with creator about the issue.

3 years ago
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