Something similar happened to me previously. Check their library to see if the particular game is on their account or if they've logged in since you sent it. If you have proof that you sent it, such as an email or screenshot, send a ticket in to support and they'll handle it from there.
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Take a screenshot showing that you sent the key and send it to the support, they will help you (will probably mark it as received)
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I'm a little worried by one of my giveaways. I sent the guy the code right away, but it's been over a week, and he has neither responded to my mails (I sent him another one a few days ago) nor indicated he received the gift.
I don't want to reroll the winner, since if he HAS redeemed the key, the new winner is out of luck.
Luckily, I'm not worried about CV, since it's a bundle game, and I'm long since maxed.
But do I need to worry about him falsely reporting that he didn't get the game?
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