Why does it take SG so long to respond to Support?

Poor bastards aren't paid to look at tickets all day ;_;
Give 'em time :)

We've got other non-site things to do. Helping on the site is only in our free time.

The support section is just like the forum. New tickets are on the first page, older tickets go to the other pages.
There are some issues that only a mod can handle, and then there are those that only an admin can handle.
Then there's the matter of some tickets being easier to answer than others.

Feel free to bump your tickets after about a week, but do try to use your best judgement if something is truly important.

Thanks for the reply Lorkhan :)

Was reluctant to post future giveaways with the way the support was being handled but after you explained it clearly in a pleasant manner, I understand your situation better now. Will try the bumping per week method then.

try playfire support...

It's because they have a limited number of people.

Rerolls are handled (relatively) fast for two reasons:

First, they're very easy to handle, most of the time (it's just a matter of glancing at it, seeing if it fits the obvious criteria, and hitting the button.) Anything unusual is going to take longer, because it will require someone devote more time to it.

Second, rerolls are time-sensitive, so they probably get priority. Most other requests aren't as pressing.

It takes them ages to look at a support ticket... yet they quick enough to pounce on you if you do something wrong...

I ask the same regarding Steam Support.

You really think they respond?

Because, THIS. IS. SPARTA!