Currently:

  1. if a key doesn't work or a giveaway (GA) winner rejects the gift,
  2. winner must agree to the GA deletion,
  3. after which the GA creator must open a support ticket requesting GA deletion
  4. busy SG moderator eventually addresses the ticket and deletes the GA

This is a well defined process. It seems possible to automate some of this so that for example:

  1. if a key doesn't work or a giveaway (GA) winner rejects the gift, instead of marking the GA 'received', or 'not received' there is a third option option added for the winner to mark 'agree to delete giveaway'. https://www.steamgifts.com/giveaways/won
  2. After which, the GA creator can request deletion of the giveaway, in the same current manner, which presumably can be deleted by a bot or automated process not requiring moderator intervention

Currently, open giveaways (those that have not ended yet) and which have received no entries appear to already be addressed (deleted) by an automated process, on request of the creator, because they happen immediately. No moderator intervention is required. The only difference for a giveaway with entries and/or a winner, is that the winner has to agree to this. The moderator is only there to ensure that the winner has agreed.

Moderators appear to be busy at SG. Formalizing the winner agreement allows the process to be automated so that moderators can be better used addressing other issues.

4 weeks ago*

Comment has been collapsed.

Should SG automate giveaway deletions?

View Results
Yes
No
Potato or potatoe?

oh this idea would be good for certain giveaways like groups where you need to reroll but they either need to agree or you need proof they aren't in the group anymore which causes a lot of hassle

4 weeks ago
Permalink

Comment has been collapsed.

Seriously... since when have SG actually done anything new on this site apart from the lame-ass wishlist thing last week?

4 weeks ago
Permalink

Comment has been collapsed.

What wishlist thing happened last week?

I thought the last thing done to the site was the new way of looking up SG users by SteamID64, according to the change log?

4 weeks ago
Permalink

Comment has been collapsed.

Yeah that thing. Time flies when you're not using the new features XD

4 weeks ago
Permalink

Comment has been collapsed.

Finding friends from steam on SG?

3 weeks ago
Permalink

Comment has been collapsed.

I miss little quality of life things like SG linkies and ESGST adding more menu options - like accessing the list of hidden games with two clicks, quicklinks for the more useful topics and such.

3 weeks ago
Permalink

Comment has been collapsed.

Your proposed solution which I support, would require at least two additional things not covered here:

The only reason the GA creator in this case still has to put in the (automatic) request for deletion AFTER winner marks it is because they may want to try to resolve the GA issue before wanting deletion, is that correct? If not, the request could actually be triggered directly by the GA winner.

This new third GA option for winners should result in no impact on any user stats or group user stats, comparable to if they had selected "not received".

Giveaways which have received no entries appear to already be addressed (deleted) by an automated process

To be clear: Any giveaway with no entries is NOT automatically deleted, otherwise all "closed" (ended) GAs without any entries would have "(deleted)" in red next to it like actual deleted GAs.
A giveaway ending with no entries causes that GA slot become immediately available for the creator, but that is different from GA deletion.

4 weeks ago*
Permalink

Comment has been collapsed.

Update the FAQ

Agreed.

Update the "gift feedback per month" chart to include the third type of "agree to delete", OR lump it in with the "awaiting feedback" status.

On the giveaways won screen, there are options for the winner to indicate "received", or "not received". I envisioned a third option for the winner to mark "agree to delete giveaway"
https://www.steamgifts.com/giveaways/won

The only reason the GA creator in this case still has to put in the (automatic) request for deletion AFTER winner marks it is because they may want to try to resolve the GA issue before wanting deletion, is that correct? If not, the request could actually be triggered directly by the GA winner.

Yes, and because both the winner and the GA creator should agree to the deletion option, as you suggested.

To be clear: Any giveaway with no entries is NOT automatically deleted

I am referring to giveaways with no entries, where a deletion request is made BEFORE the GA ends. Have you ever done this? It happens immediately. I believe you are referring to GAs that have ENDED with no entries. I don't see a need to delete these?

Thanks for your feedback.

4 weeks ago
Permalink

Comment has been collapsed.

I am referring to giveaways with no entries, where a deletion request is made BEFORE the GA ends. Have you ever done this?

Ah, I misunderstood your statement.

Yes, I have deleted a few GAs before they end with 0 or non-0 entries, and they all get automatically deleted regardless of # of entries.

4 weeks ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 4 weeks ago.

4 weeks ago
Permalink

Comment has been collapsed.

I can see the potential issue of abuse if a giveaway creator wants to gift something to one friend, and receive CV on SG for it. By organizing together with 4 other friends who are in on the "scam", couldn't they all automate re-rolls until the desired user is the winner?

I would think 1 automated re-roll per giveaway might be a great feature though, and any additional re-rolls for the same giveaway would have to go through support in an effort to ensure there is no foul play involved.

4 weeks ago
Permalink

Comment has been collapsed.

I believe that you misunderstand. This NOT automating rerolls.

4 weeks ago
Permalink

Comment has been collapsed.

Oh, my bad. I haven't had much sleep last night.

4 weeks ago
Permalink

Comment has been collapsed.

Happy dreams soon then?

4 weeks ago
Permalink

Comment has been collapsed.

Not quite yet, but hopefully I can catch up on sleep tonight. I'm beginning to be in a permanent state of sleep deprivation. ;_;

4 weeks ago
Permalink

Comment has been collapsed.

if a key doesn't work

the giveaway creator should replace the key instead of asking people permission to delete it. 🤷

4 weeks ago
Permalink

Comment has been collapsed.

the giveaway creator should replace the key instead of asking people permission to delete it

This often isn't even possible.

Also, I have experienced where the winner rejects the gift either because they already own it or they do not want it to count against their group record or otherwise. There is no "changed my mind" or "already own it but SG still lets me enter giveaways" options. If they are the only entry, a reroll is not possible.

Perhaps most importantly, we have all experienced issues with keys that are beyond our control and not of our making. In a cooperative community we should be helping each other out? Don't we remind people of the charitable intentions of this site? Why punish giveaway creators with no options when they have done nothing wrong?

4 weeks ago*
Permalink

Comment has been collapsed.

there's always an option (the best one). you can get a new key for your winner.
that's what a responsible sg user is expected to do, according to the ToS everyone agreed with when they started using this site. 🤷

Responsibility of Contributors.
If you post giveaways to the Website, you will be entirely responsible for providing an unused Steam redeemable gift or unused Steam redeemable key (gift or key, further known as "Gift") to a user ("Winner"), who is randomly generated by the Website for each gift represented by your giveaway. You warrant that:

  • within 7 days of the giveaway ending, you will use reasonable efforts to send the Gift to the Winner using the Website services, or the e-mail address the Winner has provided;
4 weeks ago
Permalink

Comment has been collapsed.

there's always an option (the best one). you can get a new key for your winner.
that's what a responsible sg user is expected to do, according to the ToS everyone agreed with when they started using this site.

Did you read where I explained?

Also, I have experienced where the winner rejects the gift either because they already own it or they do not want it to count against their group record or otherwise. There is no "changed my mind" or "already own it but SG still lets me enter giveaways" options. If they are the only entry, a reroll is not possible.

It seems you are assuming that all deletions relate to bad keys. They do not. In my experience, the most common cause is the SG allows you to enter GAs where you already own the game. Key replacement as you have suggested, is not an option.

Also, the deletions are happening anyways within the rules of the site and its moderators. This is not proposing a rule change but rather a way to save moderator time by automating what is ALREADY happening.

4 weeks ago*
Permalink

Comment has been collapsed.

i'm assuming people can wait 3-4 days for a reroll or deletion. automating this only encourages people to do whatever they want despite what rules say.

4 weeks ago
Permalink

Comment has been collapsed.

i'm assuming people can wait 3-4 days for a reroll or deletion. automating this only encourages people to do whatever they want despite what rules say.

assuming ... and ignoring the examples where key replacement and rerolls are not possible.

It's not "despite the rules". Deletions are allowed. That's why they are processed. There is no need to wait 3-4 days and waste moderator time when it is likely possible to automate what is already allowed and occurring.

For the record, despite suggestions, I replace a bad key whenever it is reasonably possible to do so. In my experience most deletion requests do not relate to this. They more often relate to SG's issue of allowing people to enter giveaways when they already own the game. I spend hours managing this and have thousands of 'hidden' games as my attempt to reduce occurrences of this happening, but it still frequently happens.

4 weeks ago*
Permalink

Comment has been collapsed.

Off topic, but ... your account is suspended? How does that happen to such a strict adherent to the rules? Sincerely hoping that it is a misunderstanding and that you will have a speedy return. I don’t know what happened, but good members and givers should be encouraged and welcomed. We shouldn’t be too quick to punish them. I hope you reconsider your views towards other givers.

4 weeks ago
Permalink

Comment has been collapsed.

when someone breaks the rules it doesn't matter if it's a lv1 or lv10 user, it's the same for everyone.
in my case there was a misunderstanding and the suspension was lifted.

3 weeks ago
Permalink

Comment has been collapsed.

there was a misunderstanding and the suspension was lifted

Welcome back.

when someone breaks the rules it doesn't matter if it's a lv1 or lv10 user

Sure. Applies to misunderstandings also ;-)

3 weeks ago
Permalink

Comment has been collapsed.

The Responsibility of Contributors section was written, I reckon, before developers began revoking keys willy-nilly, and was reasonable at that time. That's just no longer the case.

Looking at my experience on the site, 100% of my (very few) bad keys have in fact been unused.

3 weeks ago
Permalink

Comment has been collapsed.

all my 4-5 bad keys were also unused and from reputable or semi-trustable sources (fanatical, the old trash-gogobundle, even humble bundle).
i did what was expected from me and traded new keys. i'm not rich, but i can afford $1 to fulfill a promise.

3 weeks ago
Permalink

Comment has been collapsed.

Good for you. Still not always possible though. There have been many instances where a developer revoked ALL keys, offered no replacements and even removed the game from Steam. Regarding 'reputable' sources, one of the the most surprising problems was with links issued during a HumbleBundle promotion event. There were so many winners that Humble ran out and did not honor the links they had issued with keys. This shot holes into views that links were better than keys or that some retailers were more trustworthy. Misunderstandings happen, right?

Also, none of this has anything to do with the more common reasons for requesting deletions. The most common cause is that SG allows you to enter GAs where you already own the game. Key replacement as you have suggested, is not an option.

3 weeks ago*
Permalink

Comment has been collapsed.

+1

I have several instances where I giveaway a Steam key from an old bundle, the devs actually revoked all unused keys. It is virtually impossible for me to gift the game to the winner, since my Steam store is region-restricted, and there is no where else to obtain a legit ROW key.

One example:
https://www.steamgifts.com/discussion/zUdmm/days-under-custody-from-indiegala-bundle-revoked

3 weeks ago
Permalink

Comment has been collapsed.

I agree that there are areas of SG that can be more streamlined, and that support can take time to resolve issues. However, you are making an assumption that a majority of supports time is taken up granting deletions - this does not appear to be supported by the site stats.

Deletions - 1.4%
Re-rolls - 1.9%
Unsuspend - 45.6%

Obviously this isn't a true reflection of time spent, as maybe support just ignore unsuspend requests (hence why there are more open than any other type)! But in order to speed up your request for deletion perhaps you should be asking to automate unsuspend requests in some way.

Having said that I do think there are cases where deletion of completed giveaways could be treated the same as uncompleted giveaways. I see the following legitimate reasons for a deletion (i.e. that would be approved by support):

  1. Key is bad
  2. Key for wrong game (winner keeps wrong game if not already on their account)
  3. Gift not wanted AND winner sole entrant to giveaway (otherwise this would be a re-roll)
  4. Key unredeemable (i.e. region locked) (re-roll would not be approved in this case)

There should still be a penalty for deletion, loss of a giveaway slot; so someone 'scamming' will probably soon run out of slots.

4 weeks ago
Permalink

Comment has been collapsed.

this does not appear to be supported by the site stats.

Deletions - 1.4%

Re-rolls - 1.9%

Unsuspend - 45.6%

I disagree, because this is the number of outstanding tickets, which tells us nothing about the number of tickets by category worked by Support over any time period:

The total number of support tickets that are currently open in each category.

Therefore, it is incorrect to assume that all tickets are closed in equal proportion between all categories - Do we even have ancedotal proof of that?

Consider this: Deletions after GA end (because deletions before GA end are automated) perhaps only involve a little investigation, maybe a message to the winner, and approval of deletion, so Support can work them faster than unsuspend requests that would require significant investigation and potentially internal deliberation with other support & mod members. On top of that, for all we know support prioritizes reroll and deletion requests above all others, and I wouldn't blame them for doing so.

My anecdotal experience conflicts with the "closed in equal proportion" theory: All my reroll requests and an "add game to list" request have been answered in ~24 hours or less, but a User Report and some "Other" type requests took one month or longer.

4 weeks ago
Permalink

Comment has been collapsed.

this is the number of outstanding tickets

I know, I pretty much conceded that in my next sentence:

Obviously this isn't a true reflection of time spent

I was trying to reference the only stats I knew of to prop up my flimsy argument.

I think my points still stands, which is that the OP is making a leap from 'moderators seem busy' (presumably because they experienced one or more slow deletion approvals) to stating the solution is 'automate deletions'.

Only support staff and moderators really know what would help them do their job best. We are just speculating here.

3 weeks ago
Permalink

Comment has been collapsed.

I think my points still stands, which is that the OP is making a leap from 'moderators seem busy' (presumably because they experienced one or more slow deletion approvals) to stating the solution is 'automate deletions'. Only support staff and moderators really know what would help them do their job best. We are just speculating here.

Maybe, but then why is there a section for bug fixes and suggestions? Why do they make regular changes to the site? I'm not suggesting major flaws/problems but I disagree with the suggestion that no improvements can be made and that moderators have already thought of everything. In my opinion and experience that is highly unlikely even with areas held to much higher standards. No disrespect to SG intended.

I don't have an unusual number of deletion requests. Nor have I experienced slow requests, except for super mod requirements which are not affected by anything here. Those are 'leaps' that you have made.

The idea came to me by noticing how fast deletions occurred for live (not yet ended) giveaways. It occurred to me that it would be simple to apply in other situations.

3 weeks ago*
Permalink

Comment has been collapsed.

We are just speculating here

so very true.

let me speculate a lil' more:
that Unsuspend % is something that always make me thinks, a little. 'cause reading "unsuspend" also reminds me of their (Support staff) Steam profiles. and that's the awfulest way to resolve a problem (granted that you've have reasons to ask to get unsuspended).

that's an "old" thing of mine, since first months i was here. aaand still a thing. like, leave those profiles alone, SteamGifts.com is the only right place.
sooo still not cute, if you ask me! (<-- never do that)

3 weeks ago
Permalink

Comment has been collapsed.

Unsuspend - 45.6%

Wow. Lots of rule breakers out there. I haven't experienced this.

3 weeks ago
Permalink

Comment has been collapsed.

Not always true. I got suspended once for winning a dlc and had to apply for reinstatement. When I showed proof via imgur that the key have been activated and the DLC was in my account they unsuspended me. However, this can take time if there is a backlog. With the number of giveaways of DLC and suchlike, I suspect there are quite a few cases of mistaken identity due to SG not being able to recognise those games/DLC content.

3 weeks ago
Permalink

Comment has been collapsed.

Sure. I don't doubt. I was being tongue in cheek. The issue of SG not recognizing games is IMO the largest to be addressed.

Hope I stay lucky and avoid this.

My view is that this is a charitable site revolving around computer games. They're games, people! Let's be nice. Givers should be welcomed and appreciated. As an example of how this focus can be lost, every time I start a thread I get at least 1 blacklist. I've received 2 from this one alone. Pretty ridiculous actually.

3 weeks ago
Permalink

Comment has been collapsed.

kinda tempting, from here.
still a no, thou.

i'd also say i do think the whole SG is "good", just like as it is.
there's room for improvements? yes. but i see no problems -for us, the members- as per tickets and support requests times.

if the giveaway is still running (whatever the number of entries): you can delete max 20 giveaways per day, each deletion takes a "ticket", automated but still a ticket. imo, 20 is really enough.

when GA ends, then, being a member is not enough anymore. you need more "powers" to handle the problem. and Support jumps in.
and again, imo, this is enough. and it's also working good. even if little fixes here and there, new functions and updates are really really welcome, as usual... :D

that said, interesting suggestion/thread!

3 weeks ago
Permalink

Comment has been collapsed.

Thanks

3 weeks ago
Permalink

Comment has been collapsed.

Deleted

This comment was deleted 3 weeks ago.

3 weeks ago
Permalink

Comment has been collapsed.

I'm agree with Mully, giveaway creator should provide another key in case if the one in giveaway does not works...
But I'm a realist. Giveaways are deleted for that reason, and forbidding this way to resolve the issue could only lead to outrage. And if this practice already exist - it should be automated. Even if it's a small percent of support ticket, there is still no reason for real support members to spend time on it. Also, I can't think of any way to abuse this feature if it will be ever implemented. So, my answer is yes, it would be nice to have this feature.
As a side note - giveaways, deleted like this, should also remove one giveaway slot from creator, the same as deletion of giveaways in progress do. This slot penalty is there for a reason, and I believe this reason is the same for giveaways that already ended.

3 weeks ago
Permalink

Comment has been collapsed.

think that's good.
But I think it's bad.

If I'm a devil, as a bad game developer, I will spread a lot of Steam keys.
And, get winner email address information.
And, "I'm sorry! As predicted! There were people who couldn't redeem well! Delete GA!" : D
A nightmare with no footprints is born.
It can also be horrible if the SG user's account, which has been giving lots of gifts, is hacked.

If this feature is implemented, keep in mind that each person needs self-defense in order to adhere to the rules for registering a "valid email address".

I am too worried?
Doesn't the support ticket punk after abuse?
All right? Was good.(´・Θ・`)

3 weeks ago
Permalink

Comment has been collapsed.

I remembered another situation where GA deletions are requested after the GA has ended.

Some members only giveaways games if the GA gets 5 or more entries. This is because SG does not give CV (used for leveling) on GA's with less than 5 entries. I have never done this but it has been requested from me. this actually annoyed me a bit because the owner then created new GAs and gave the keys away even though there were less than 5 entries. When I asked about it, he blacklisted me LOL.

So reasons for deleting a giveaway after it has closed, in my order of experience (most to least frequent) are:

  1. The winner already owns the game because SG allows people to enter giveaways for many games that they already own. This is #1 frequency by far in my experience, most commonly for DLC, none of which appears to be recognized by SG

  2. The key or link provided is bad. In many instances it is not possible to replace it, although in some it is

  3. The key is not redeemable in the winner's region. Winner will not agree to use a VPN to circumvent site rules (I don't and have received blacklists because of it)

  4. They key is for the wrong game, or it is a beta key or limited trial pass. It is not what the GA specified.

  5. The GA has less than 5 entries and creator asks for winner to agree to delete GA because they get no SG CV value

  6. The winner is removed from a group and is no longer eligible under group rules to receive the game.

  7. The winner disappears and is never heard from again. They do not activate the game. They do not mark it received. They do not respond to contact attempts. In more than one instance this was because the winner had been permanently banned by SG.

  8. Winner simply decides that they have changed their mind and that they do not want the game.

I have directly seen all of these happening. In each case there was only 1 entry and a reroll is not possible.

Have you seen others? Add to the list. There has been too much assuming that all requests are the result of #2 above.

3 weeks ago
Permalink

Comment has been collapsed.

Your list seems complete. I think "In each case there was only 1 entry and a reroll is not possible" oversimplifies the real root causes behind each reason you have listed:

Deletion reasons # 1, 6, 7, and 8 only occur when a reroll is not possible (with only 1 entry or no rerolls remaining), or maybe if for some strange reason the gifter doesn't want to reroll.
Reasons # 2, 3, 4 are essentially a gifter's plea deal with the winner to prevent the gifter from getting a "Not Received" mark, despite reasons # 3 and 4 violating guidelines regarding gifter due diligence for Creating Giveaways.
Reason # 5 is for the sake of gifter CV for non-public GAs due to gifter's decisions on scope of GA and not deleting before it ended.

  1. The GA has less than 5 entries and creator asks for winner to agree to delete GA because they get no SG CV value

Deleting a GA BEFORE it ends due to CV & entries is one thing and more understandable: A while back I had a poll & thread asking what people think of gifters who delete GAs before they end because of <5 entries, and the community was kinda split on the topic, but I don't recall anyone bringing up this scenario of some gifters with <5 entries request deletion AFTER end of GA.

But deletion AFTER a GA ended due to CV & entries? Those aren't even a selectable reason for deletion, and there are so many things a gifter could have done to prevent <5 entries, including deleting the GA BEFORE it ends. Actually, they could select "Did Not Understand How the Site Works", because they clearly need to learn to delete a GA before it ends or post it to (large) enough groups/whitelists/regions that it doesn't become an issue in the first place :P

3 weeks ago
Permalink

Comment has been collapsed.

I don't recall anyone bringing up this scenario of some gifters with <5 entries request deletion AFTER end of GA.

I've seen it 3 or 4 times. On the one hand it makes sense to me because there are a lot of group and giveaway tests that require certain CV or CV ratio. My CV ratio is just so-so because I give away so many group games < 5 entries. On the other hand, I have never asked for this.

Deleting a GA BEFORE it ends due to CV & entries is one thing and more understandable:

Funny, I never thought about GAs being deleted BEFORE they end. I guess I just assume that I didn't win. You consider them more understandable because the entrant doesn't lose any SG points for entering? ISTM that most entries come near the end of the giveaway and it could easily get 5 entries in the last hour or so. The idea of stalking your own giveaway to delete it in the final minutes seems kind of crazy to me.

Thanks for the feedback.

3 weeks ago
Permalink

Comment has been collapsed.

You consider them more understandable because the entrant doesn't lose any SG points for entering?

It helps, but I also find pre-end deletions far less misleading in general, and SG's implied acceptable reasons for deleting GAs are more plausible before a GA ends such as:

How do I delete a giveaway if I create one by accident, if I select incorrect information while setting it up, or if the gift is no longer available?

Some other food for thought - Not necessarily a view I hold:

If a gifter doesn't put in a giveaway description "Please agree to deletion of the giveaway if there are <5 entries", but after GA ends they ask you to agree to this or else, considering that such a deletion reason isn't in the FAQ or even deletion reasons, couldn't that be considered a "Misleading Giveaway" that could result in a suspension of ~3 days, especially if the gifter is unwilling to reveal the key?

I suppose this hypothetical lies in the eye of the (Support) beholder given that the FAQ and Support ticket deletion reasons is all we common members have to go off of.

3 weeks ago
Permalink

Comment has been collapsed.

Maybe add a option to refuse a gift and have this stat then prominently displayed on the user profile.

3 weeks ago
Permalink

Comment has been collapsed.

Happy cake day

3 weeks ago
Permalink

Comment has been collapsed.

Sign in through Steam to add a comment.