winner marked gift as not received, even though I did sent the key

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Now what? That certain person didnt even bother to leave me a feedback or anything so Im quite left in the shadows here..
All I know for sure its that the key I sent was legit (havent activated by myself or anybody else did). Should I contact the support or whats the general procedure that I can do from my part?
Is there some automatism that automatically marks the game as received if one week passed without any feedback from the winner's part?

PS: I almost instantly emailed the winner his key after the giveaway ended

10 years ago*

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12 Comments

CarlEric

Contact support and send them proof that you sent it.

10 years ago

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huntercopper

Did you try contacting him and telling him to mark as received?

10 years ago

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Black3ird

Also check his profile, his 2nd not received...

10 years ago

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TatsuyaHiro

he didmt activated it on his account as far as I can tell

10 years ago

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Mallorn

Nope, and the Contagion pack could well be a dud...

10 years ago

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Mallorn

Doublecheck you sent it to the right email adress
Try to contact winner (add him in Steam)
Check if he has the game in his library
Sent screenshot of the email you sent to support

10 years ago

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TatsuyaHiro

I did
Frehsly added him, even though I would have thought that he would write if the key isnt working or something
He most certainly doesnt
Will try and talk with him before doing anything

10 years ago

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AtomicWoodchuck

Add the winner in Steam and talk to him/her...

10 years ago

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HillaryClinton

Send him 100 more emails with the key and pictures of sad animals asking why in thought bubbles.

I need sleep....maybe.

10 years ago