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Johns0n

I have created a giveaway (http://www.steamgifts.com/giveaway/A5Jld/red-orchestra-ostfront-41-45) and sent the game key to the winner (http://www.steamgifts.com/user/kayuiuma) (I'm sure that the key is valid), and he haven't confirm it.
http://steamcommunity.com/profiles/76561198087885146
You can see in his comments, Killua said he had won his giveaway, but as you see, kayui uma haven't won anything here.
So, if kayui uma, the winner use the key on another steam account and mark it as invalid, what should I do?

11 years ago*

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4 Comments
Johns0n

My English is poor. :(

11 years ago
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lucidus

Remove links to the profiles or you'll risk suspension ...

11 years ago
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hoveurt

You should open this exact same thread in support, its up top next to forums.

11 years ago
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Zlia

Please don't call out other users. If you send the key to their e-mail you can try adding them and checking if they had actually received it- sometimes e-mails get send to the spam folder or people just don't check their mails much. You can then send it trough chat. You can also ask them to mark it as received that way if you're being paranoid.
If they further don't mark it as received you can ask support while providing proof that you send the key (a screenshot of the chat with the winner should probably work for that). Also you should in general ask any further questions to support.

11 years ago
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Closed 11 years ago by Johns0n.