Thank you again for your giveaways! :-)

6 years ago
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Thanks!

6 years ago
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Deleted

This comment was deleted 1 year ago by a staff member, MSKOTOR.

1 year ago
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This comment was deleted 1 year ago by a staff member, MSKOTOR.

1 year ago
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This support matter was moved to this ticket:

https://www.steamgifts.com/moderation/ticket/iK85h/

1 year ago
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Does the junior moderator deploy the ultra moderator to make it look like it's not a random spontaneous fishing operation, or was the former sent by the latter to begin with?

The original post here even directly quoted the rules in an utterly preposterous way – the quoted part had absolutely nothing to say about the topic. The logical leap is as if you had to go to the police station to preventively declare you are not hoarding cocaine at home, just because that'd be illegal.

Either SG deployed new AIâ„¢-powered account anomaly detection software, and that's the best it came up with...
Or some staff member is trying to manufacture https://www.steamgifts.com/support/ticket/INfH9/ without evidence as part of the usual high-school drama...
Or something happened to let every staff member, no matter how junior, access personally identifiable information they shouldn't have access to? (See also rule: Users in the community have a right to privacy.)

(The ticket I linked has no meaning anymore due to the supposed account owner having aged notably; it is merely the next best example I have of the constellation.)

1 year ago
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Or something happened to let every staff member, no matter how junior, access personally identifiable information they shouldn't have access to? (See also rule: Users in the community have a right to privacy.)

Anyone with "View Similar Users" permission on this page (so all moderators) have access to this information, it's always been like this. It has nothing to do with privacy as we don't know actual IP, only if SG database check shows users as being similar. What should not be done is to write that user x and y show some similarity. Hence I moved info from here to moderation section, and removed posts here.

We have this tool to be able to spot users with multiple accounts or who share accounts with someone else. Some forums where I was user had access to full IP address by moderators to look for multiple users, it's not there to spy on people.

Does the junior moderator deploy the ultra moderator to make it look like it's not a random spontaneous fishing operation, or was the former sent by the latter to begin with?

As I said information about similar users, same as deleted giveaways or user suspension history is visible to all moderators on user profiles. Anyone from the moderator staff who'd open user profile would see it. I was checking all level 10 users or all developer accounts on say inactivated wins. Or I was checking all entrants of my public giveaways. And similar IP information will be visible in this kind of broad checks.

When user says they share IP with brother / aunt / people in the student accomodation etc. we leave note on the profile and move to check next person. It's standard procedure, we get users each week who submit other tickets, informing someone extra will use the same IP. Or were randomly stumble on them.

Users are limited to one account per person, and accounts cannot be shared.

The rule is clear. It does not talk only about having more than one account on SG (aka being two individuals), but also about sharing one's accout with someone else. If I'd give my SO access to my SG account, and they would write a post - it would be in breach of our guidelines. People don't need to explain themselves in detail, it's enough to write "My cousin uses SG so we may show up as having the same IP".

If I would be the one who spot it I may formulate request differently. But I would still ask for a reason and leave note on the profile.It's unusual for users to be against leaving note on the profile, so I came to write it's standard procedure. In case it looks like moderator with lower rank send incorrect request.

1 year ago
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Thank you for the detailed reply.

Some forums where I was user had access to full IP address by moderators to look for multiple users, it's not there to spy on people.

The owners of other websites I know feel very troubled by the idea of letting anyone access user IP data, or even about storing it. I know storing user IPs for all visits ever, indefinitely, was a perfectly normal thing to do 20 years ago, but in the times of GDPR lawsuits, it's more like you have to hire a data privacy specialist who has to approve every bit of user information stored.

and they would write a post - it would be in breach of our guidelines

This is both relevant to the topic and a far fetched thought exercise, but please take it as a serious question: So in case sensualshakti gets into a car crash and can't use both arms for some time, would asking another SG user to update a Humble Bundle thread in the Deals forum on her account lead to a permaban for both? How about asking someone without a SG account? (For the purpose of the question, you are omniscient or the guilty parties readily admit to everything.)

I'm not sure I even comprehend the point of the rule against account-sharing: obviously "my friend wrote racist comments using my account, so don't ban me" is invalid, and theoretically having someone else join giveaways while you're at school or work or what is harmless compared to the autojoining a significant percentage of this site has done for many years now.
(Sharing an account in the way that it's essentially another person's alt and the whole thing becomes an account farm, or entering each other's GAs to make a fake little 5-user distribution ring, sure, sure. Those are all clear, and unfortunately some of them really happened. I'm just asking about forum posts unrelated to gaining games or increasing CV or any of those things.)

1 year ago*
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The owners of other websites I know feel very troubled by the idea of letting anyone access user IP data, or even about storing it. I know storing user IPs for all visits ever, indefinitely, was a perfectly normal thing to do 20 years ago, but in the times of GDPR lawsuits, it's more like you have to hire a data privacy specialist who has to approve every bit of user information stored.

Sure, it was 10 years ago and long before GDPR, not sure if mods have there now information about actual IP. But point stands that using user IP to prevent having multiple accounts / ban evasion / DDOS attacks / malfunctioning scripts that send hundreds of requests per second etc. is normal and part of server security. Unless you go on anonymous network where you don't have identification and all users write as "user" - logs will be collected for the purpose of website security and any potential requests made by the authorities. GDPR does not mean website owners lost ability to identify security threats based on IP, as it can be considered private information.

So in case sensualshakti gets into a car crash and can't use both arms for some time, would asking another SG user to update a Humble Bundle thread in the Deals forum on her account lead to a permaban for both?

Yes. What should be done is write post "Hey guys! sensualshakti will not be able to make new posts while they recover. In the mean time I will be updating deals". Thread categories do not "belong" to anyone. Before it was rachellove who was updating deals section. When she left someone else took over. Not start to use rachel account to keep posting thread under her name.

(Sharing an account in the way that it's essentially another person's alt and the whole thing becomes an account farm, or entering each other's GAs to make a fake little 5-user distribution ring, sure, sure. Those are all clear, and unfortunately some of them really happened. I'm just asking about forum posts unrelated to gaining games or increasing CV or any of those things.)

There is no "good" and "bad" account sharing. All is not allowed. Users can use only their SG account, connected to their own Steam account. And create content (write discussions, posts, giveaways) only themselves.

Auto joiners break entirely different point of the guidelines that talk about using automated means to enter giveaways, as it gives them advantage over people that have "breaks" in using the site when they sleep, eat, go to school or work. Which brings up another point:

theoretically having someone else join giveaways while you're at school or work or what is harmless

This is not allowed as both account sharing and partially as "auto joining". And is mayor reason why sharing accounts is not allowed. People can't exchange log in details to "be always online" by juggling few accounts and enter giveaways for other people, when rightful owner is sleeping / working / on holiday.

1 year ago*
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In the mean time I will be updating deals

That doesn't solve

  • updating existing threads
  • making threads that can later be updated by her

Like, yes, it would work as a crutch, but it's not a very useful solution.

Anyway, I understand the implications of the rules now, for the hypothetical eventuality.

1 year ago
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