Please refrain from posting simple "Thank you" notes in the comments - it's okay to post if you win or if there's a particular reason why you're thankful but don't feel like you have to.
Thank you for letting me know - I messed up when creating the giveaway, I'm truly sorry. I'll understand if you prefer to mark it as "Not Received", but I can't replace the key. Do you think there's any problem with your account regarding "Not Activated" gifts if you mark it as "Received"?
I can get in touch with Support to see the best solution if you want. Apologies for that
Yeah, I cannot mark as received because it would be missing from my game list.
Please contact support and let me know; my Steam profile page has public comments if you want to contact me there.
What should I do If I win a game that cannot be activated in my region, or if I receive a gift or key that does not match the game I won?
You should contact the giveaway creator to return the gift, and to inform them of the situation. If the giveaway creator is able to provide you with a replacement gift or key for the same game that can be activated in your region, then you should mark the gift as "Received". In all other cases, the gift should be marked as "Not Received". When marking a gift as "Not Received" it's recommended that you leave an explanation in the giveaway comments as a reference for both the giveaway creator and our support team. If the giveaway creator is not able to provide a replacement gift or key, they may ask your permission to delete the giveaway.
I've created a ticket requesting "Change Giveaway Game" - if you don't mind waiting for the resolution of that ticket, I think they will be able to change the GA, and then you could mark it as received. How does that sound?
Hi, winner here: you sent the wrong game because I got this: https://store.steampowered.com/app/1044980/Mech_Mechanic_Simulator/
https://i.imgur.com/oGh9f4p.jpeg
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Thank you for letting me know - I messed up when creating the giveaway, I'm truly sorry. I'll understand if you prefer to mark it as "Not Received", but I can't replace the key. Do you think there's any problem with your account regarding "Not Activated" gifts if you mark it as "Received"?
I can get in touch with Support to see the best solution if you want. Apologies for that
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Yeah, I cannot mark as received because it would be missing from my game list.
Please contact support and let me know; my Steam profile page has public comments if you want to contact me there.
Thanks
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Sounds good - creating a ticket now. Apologies for the confusion, I'll keep you posted
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What should I do If I win a game that cannot be activated in my region, or if I receive a gift or key that does not match the game I won?
You should contact the giveaway creator to return the gift, and to inform them of the situation. If the giveaway creator is able to provide you with a replacement gift or key for the same game that can be activated in your region, then you should mark the gift as "Received". In all other cases, the gift should be marked as "Not Received". When marking a gift as "Not Received" it's recommended that you leave an explanation in the giveaway comments as a reference for both the giveaway creator and our support team. If the giveaway creator is not able to provide a replacement gift or key, they may ask your permission to delete the giveaway.
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I've created a ticket requesting "Change Giveaway Game" - if you don't mind waiting for the resolution of that ticket, I think they will be able to change the GA, and then you could mark it as received. How does that sound?
https://imgur.com/a/m0DjXcp
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Moderators won't change it to a completely different game, so feel free to mark as not received :(
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I'm sorry, at least you tried :(
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Also, looks like I'll have to wait a week or so before I can mark it as not received, as it's currently greyed out.
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It's okay, it's my fault. I'll just pay more attention in the future. And no worries, whenever it's available feel free to mark it. Have fun! :)
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👍
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