Try contacting the winner and let them know the key is sent, so they should redeem the game and mark as received.
If the winner is not responding after the contact (after 7 days of giveaway ending) then you can request a new winner.
Comment has been collapsed.
Did the winner activate the game on their account?
Based on my experience all my "winner cannot be contacted" situations are they didn't use the key. However if they did use the key and the game is not in their account, I would contact wherever I purchased the key and tell them to replace the key and revoke the old one.
Comment has been collapsed.
first check their "last online" time. they may not of even been online since they won to know or redeem. if they haven't then it's safe to re-roll after 7 days. if they have then check their library and see if the won game is inside of the library, if it's there then fill out a support ticket to force feedback, if it's not then well frankly it's still safer to submit a support ticket to force feedback.
Comment has been collapsed.
From FAQ:
The winner has redeemed my gift, but not marked it received. How do I proceed?
If your gift has been activated or redeemed by the winner, and they have not left feedback after seven days, please create a support ticket to request received feedback. A support member will review and ticket, and if the gift is activated on the winner's Steam account, approve the ticket and update the feedback to received.
Comment has been collapsed.
775 Comments - Last post 46 minutes ago by BlazeHaze
27 Comments - Last post 2 hours ago by Icepick87
27 Comments - Last post 2 hours ago by TinTG
32 Comments - Last post 5 hours ago by Chris76de
173 Comments - Last post 5 hours ago by rasLivity
15,552 Comments - Last post 5 hours ago by OurMajesty
40 Comments - Last post 9 hours ago by FranckCastle
51 Comments - Last post 39 seconds ago by PastelLicuado
41 Comments - Last post 2 minutes ago by Mhol1071
88 Comments - Last post 11 minutes ago by DarkRainX
6 Comments - Last post 39 minutes ago by xxxka
11 Comments - Last post 43 minutes ago by xxxka
42 Comments - Last post 48 minutes ago by Mayanaise
32 Comments - Last post 53 minutes ago by vigaristti
hello...
what if the giveaway creator already give the game but the winner not clicking the receive button?
Comment has been collapsed.