my friend steam account locked by accident and he cant get steam guard code from steam app because the app need code from the appp too
what can he do?
ty

8 years ago

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send ticket to support maybe?

8 years ago
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he send a ticket before 3 days. he can do something alse?

8 years ago
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crying helps ease the pain

8 years ago
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i cri evri tim when i see this topics ;_;

8 years ago
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contact support, proof ownership they will unlock it

8 years ago
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he send a ticket before 3 days. he can do something alse?

8 years ago
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Wouldn't be so sure. Sent 28.05 ticket about account recovery with all informations they require. Still no response.

8 years ago
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SteamSup responces can go for 1 mount or so

8 years ago
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using support: https://support.steampowered.com/newticket.php

he can just create a new support-account and get in contact...if he used credit-card with his name or whatever with his old steam-account it should be possible to solve the problem.

8 years ago
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panic!

8 years ago
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Best advice so far.

8 years ago
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Ummm...Sorry, but Your message is a bit unclear. So he needs the Steam Guard code to use Steam? Steam app won't give You the code, it'll be sent to Your email address. Sorry if I'm missing the point, but that's what I understood.

8 years ago
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probably he is not receiving the unlock code email, which can be solved by adding the email noreply@steampowered.com to the contacts

8 years ago
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Heh, You can always request a new email if You're not receiving one. Unless this account is...yeah...

I'm not trying to say anything with that!

8 years ago
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i don't know what "my friend steam account locked by accident" either but i guess we can wait for the answer :|

8 years ago
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He need steam guard code from steam app to use steam but the app says he need the app code. The app say he need app code and he don't have the code

8 years ago
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It's matrix!

8 years ago
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the unlock code from steam guard is provide by email and not by steam app (considering steam app as the android/phone app)

8 years ago
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They added the ability to get Steam Guard codes via Android app (not sure about iOS). When activating it says something like this: "Write down this recovery code, you can use it to get access to your account if you lose your phone. You won't be able to see this code again after you close it." And after that you can get your Steam Guard codes in the Steam Guard section of the app. Or am I missing something?

8 years ago
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He lost the code

8 years ago
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Yep. I'm talking about that. Apparently nobody knows about Steam Guard in the mobile app.

8 years ago
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Tell him to look in his spam folder? People have already told you this, what are you not understanding? The App does not give the code, you get an email from valve with it when you log in from a new machine(or when you delete your cookies).

8 years ago
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Actually you do get codes via Steam app on the phone, don't know if you still get them via email if you activate the phone app Steam Guard. That's why I deleted the app from my phone in case I lose it or someone steals it my Steam account basically becomes theirs xD

8 years ago
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it's a steamguardcodeception!

did you check the email spam folder?

8 years ago
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He check

8 years ago
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Closed 8 years ago by Ganglasses.