As the title says, I no longer feel safe on Steam, thanks to Steam support.

My account received a community ban on 15th of Feb (Was lifted later via support within 24hr/s).

Till this moment everything is perfect, I got my account back, but I can't help but wonder. What exactly caused that ban in the first place?
So, I went ahead to read Steam Rules & Guidelines. but I did not find anything related to something that I might have posted.
That is where I was confused, did I just get a false ban?
So, I made another reply on the same ticket.

Later, I did a full search on my account comment history to find what I might have posted that goes against Steam rules.
I noticed a single deleted comment of mine that I had made exactly a day before. I did not delete any comments of mine recently.
I had to only assume that this comment was the one that got removed via support and caused the community ban.
My comment clearly does NOT go against any rule steam has, it's simply me offering a few of my Steam items (TF2 Keys) for another user's Steam item (Gift).
There wasn't any related 3rd party payment method involved, only in that case it goes against the rules for those who don't know.

At this point, I am expecting an apology from Steam support that their AI system detects money talks and made a mistake.

Not they only insist that my comment goes against Steam, but they force-closed the case. Leaving me wondering what wrong I have done.
I constantly make such comments since I'm a trader. I add new people and comment my offer to them.
Now I no longer feel safe on Steam wondering when it will decide to give another false ban that might never be lifted.

1 year ago*

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I am a trader. Stop posting comments isn't a workaround for me.
I constantly am offering TF2 Keys for other steam gifts.
This is pretty much how trading works and I don't see how it possibly could lead to community ban.
I'd really appreciate to hear some thoughts on this.

1 year ago*
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1 year ago
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It was just a single comment that I made on a user account that I have never talked to before.
I never spam comments. Here's my comment as well.

Hey Coldplug, I'd like to purchase Unknown package 26465 gift from you.
Can pay you 20 TF2 Keys which is around 40 USD in steam wallet credit.
Added to discuss

1 year ago*
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Something worth mentioning.
I Have over 500 comments I have made from my profile over the years that are very familiar with that comment.
So, if we had to assume that it goes against Steam, I'll pretty much have to delete all previous 500 comments I made over the years.

1 year ago
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1 year ago
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I made the comment on one of their screenshots.
Still, I don't see why support took that report so seriously. removing my comment was just enough.
And not to mention, the account owner could have deleted it without the need to report. it doesn't make any sense.

1 year ago*
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Tbh I would've reported as well. Don't appreciate unsolicited offers.

1 year ago
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Steam support could've been better telling you why, but I do think that someone reported you. That's why only this comment got banned even if you made it a five hundred times before. Just like patch22, I would've reported too. I'm used to people offering trades and friendship after trade offers and they are, mostly, scammers. I report all of them.
Unsolicited offer may not be against the rules, but it's not a good community practice too.

Stil... steam should've made this clear.

1 year ago
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Agreed.

1 year ago
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So you are one of those annoying guys who post unrelated comments on screenshots?
Good work steam support!

1 year ago
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Rafał, I'd appreciate if you keep them negative comments for yourself ^^

1 year ago
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I don't remember being on first name terms with you.
And I would appreciate if you would not create steam blaming discussion, where fault is at your side.

But we don't always have what we want, right?

1 year ago
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So you want to know the reason why this happened to you but you also don't want to hear it because it's negative?

You are just making up excuses like "And not to mention, the account owner could have deleted it without the need to report." completely ignoring that you are bothering people without anyone's consent.
I also would have reported you, just like I report any spam mail. Simply because I don't want to drown in "offers". Why should you be special and deserve an exception?

1 year ago
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I appreciate all opinions, except for the negative ones that adds nothing of importance to the topic (such as Rafał's).
Report it or not. it's a personal preference and everyone deals with it the way they like which is fine with me.

My issue is with how support deals with it. and not the person who reports.
Removing the comment and issuing a warning would have been good enough to bring my attention to it.
In my opinion (and 95% of the people who commented as well) issuing a community ban was an overkill.

Again, I do appreciate all opinions. otherwise, I would have closed this thread few hours ago.

1 year ago*
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Is this adressing people with their first name (eventhough they explicitely told you you two are not on first name basis) a cultural thing?

I've seen it repeatedly and it always feels a bit awkward.

I don't have to adress you with your name just so you know I am talking to you. I pressed reply on your comment so I am talking to you. I don't have to add Tanta to my comment just to make that clear.

If you have to refer to somebody when not directly replying to them I think their nickname would be the right way to go. Afterall that's the name they decided to go by on this site. First names are for friends or close acquaintances.

1 year ago*
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I mean their name makes sense than whatever 76561198082881386 is.
You're right though, Point noted.
Also, Tanta is a city not my name lol

1 year ago
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Yeah, I noticed that later that in his case it's a bit difficult.

I see 😅 I only took a brief look and just assumed because that spot is roughly where my first name is on my profile.

But although I voluntarily offer up that information to the public I don't really love being adressed like that except by certain people.

1 year ago
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Fair enough.

1 year ago*
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Is this adressing people with their first name (eventhough they explicitely told you you two are not on first name basis) a cultural thing?

I don't think it's fair to post your first name on your public steam profile, only to then criticize them if they use it.

1 year ago
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I was genuinely curious if it was maybe a regional thing like Japan with their intricate
protocol when it comes to adressing people but I can see how I maybe came off a little confrontational.

The thing, and why I found it somewhat odd, is when in a 1 on 1 conversation I never adress people with their names. I might do it when in a group of 6 or 8 people but 1 on 1 it just feels a bit redundant and in some cases like a powerplay.

1 year ago
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+1 Unwanted comments.

1 year ago
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You posted a trade offer on some random screenshot? I would imagine that is the problem. Steam support gets hundreds of spam reports every day, and it's fair to say many of them get tired of sifting through the "some dude is spamming unwanted trade offers on my screenshot/profile/etc" and decide that they're going to do a little more than just deleting the offending comments so that maybe people will stop doing it.

How do I know they get hundreds of reports a day about stuff like that? I know someone who got a 1 day community ban for the same thing. The steam rep he talked to told him they get hundreds of reports a day for spam, and (politely) suggested he keep his trade offers to areas where people are actively looking for trades to avoid this happening again in the future.

There's also the fact that most unsolicited "trade offers" nowadays are scams that lead to phishing attempts, so it's a good idea to not do that regardless because you will probably just keep getting reported.

1 month ago
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A great idea for traders would be an integrated trading system where you can select an item as an offer and suggest it. Something that is integrated by Valve. It would be a cool idea, but I doubt they would add it. That way the whole trading feature wouldn't be seen as scammy.

1 year ago
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That's actually a pretty good idea ngl. Though I don't think they'll make it happen :/

1 year ago
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I personally feel on edge every time having to trade. I rarely do it, but I just don't trust people entirely. The trade system isn't the most up-to-date. A voting system would be awesome to be implemented right from the profile. So you know you're dealing with a good or shitty trader. This would eliminate 3rd party websites and trusting their ratings.

1 year ago
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I get what you're saying, yeahh

1 year ago
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I'm really not sure whether it's a sarcasm, you're not aware of steam's built-in trading feature or I don't understand what you have in mind, but what you're describing really sounds just like what we have on steam right now

1 year ago
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Not quite the marketplace thing that people know of, but rather have a pop-up feature or something like that that can be suggested directly to a Discussion. Now, I've been on Steam for a long time and such a feature I don't know of existing. It's either a 1v1 trade with someone you added as friend or direct purchase via Trade.

This idea came from a website called Nookazon, which was a trading and auction website as well, and there you could offer something and the OP would accept or decline.

View attached image.
1 year ago
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you could offer something and the OP would accept or decline.

I fail to see how is that any different from sending trade offers like we have rn on steam. You can even leave a comment with your offer and IIRC there was an option to send a counter-offer.
so yeah, the only difference is that you need to friend someone first? And that's a good thing. I bet most people don't want unsolicited trade offers from randos. And for those who do there are those direct trade URLs so they can just paste it in description or whatever...

1 year ago
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I fail to see how is that any different from sending trade offers like we have rn on steam.

Simply put, you'd not have to add them. You'd just directly trade. But again, it's just something I thought about. It doesn't mean it's a great idea and should be implemented.

1 year ago
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I think you should ask people to PM you first, openly asking for items might come across as "scammy" and I assume someone reported you as such?

1 year ago
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I mostly catch people attention when I state my offer/price.
That way I get them to accept my friend request ASAP.

1 year ago*
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comments are also a goldmine for bots that will add you to send fishy links, don't comment

1 year ago
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usually, the comments I leave doesn't involve links though.

1 year ago
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neither does the bots do now,all they do comment is "i have an offer add me"

1 year ago
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what i meant is that for every comment you leave, you leave a trace to your account that can be used by a bot to add you

1 year ago
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oh true,i was replying to "rabbitsatemyfam"

1 year ago
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Steam support is trying to prevent people from abusing regional prices (and that's kinda understandable), that's why trading gifts for <you name it> can be considered bad behavior. Of course, if you ask me, they gone too far with their efforts - it's not like people can create steam gifts anymore, so now gifts is more collectible items than just games, especially in case of those "Unknown package" gifts. They clearly got triggered because you used the word "purchase" instead of "trade", but honestly, that's very poor excuse for such an extreme action as community ban (or any at all, tbh).
In my opinion you did not violate anything in steam ToS, at least by it's word. But clearly steam support don't care. Same as my VAC ban has nothing to do with cheats, but hey, their software were triggered by something, so they don't care about the rest, should have known better than leaving CSGO in background.
And no, steam support is not negotiable, they won't give you a benefit of a doubt, if they can't give valid reasons - they will just close support ticket and ignore you. It is how it is.

1 year ago
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Your opinion is much appreciated!
I am very thankful of your comment and clear explanation.
I highly agree with you on how things are with support, such a shame..
btw sorry about your VAC :///

1 year ago*
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i posted an install link for a dlc in a review and got my account locked permanently lol,but i managed to overturn their decision but the support in the end still scolded me because "hurr durr i was encouraging piracy"... Duh... then steamdb itself is also encouraging piracy,since then i stopped posting "steam:" links.

1 year ago
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That is insane, thanks for the heads up!
I'll make sure to avoid posting Steam links as well.

1 year ago*
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yeah.. also i made a reddit post about it a while back,very dumb stuff lol
https://www.reddit.com/r/visualnovels/comments/105u4ah/got_permanently_banned_on_steam_for_pointing_out/

1 year ago
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Well steam is just being steam. There is no way they will say sorry because they are wrong. I lost hope in their support long ago - most of them are also plagued with bots or human with copy paste answer btw. It just aint worth it.

1 year ago
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True that.

1 year ago
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Steam support is quite bad. I tried for around a week to use PaySafeCard to fill my wallet. I select the payment method and click continue. All I get is a message saying that there was an unknown error and transaction couldn't be completed. I'm not asked for a code or anything, I don't get there. Messages back and forth with support and they tell me to contact PSC about my account (wtf?) and regardless of how I explain what's going on and how they're not helping at all, all I get is boilerplate answers, finishing with a "we gave you all the info needed, bye" message and closing the ticket.

So probably no conscious being actually read anything of your ticket, you got banned because someone reported you, and support didn't care about anything once they lifted the ban, so you received boilerplate answers. Probably, but it's just my opinion based on my experience and others' comments on theirs. If they made a mistake, they're not going to admit it.

1 year ago
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I'm sorry to hear about your experience, it must have sucked to deal with them (it did suck for me).
yeah, you're 💯correct. They don't seem to care, not to mention admitting making a mistake.
I hope things change around in the future.

1 year ago
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Epic spent millions trying to get a part of the cake and admitted their defeat. Steam will be the leading PC gaming digital distribution and DRM platform for quite a few years. They don't need good support, you can't even rate it (or they'd get 1.5 stars out of five, probably). They just need you to keep there even after bad support, while most people not part of a community where you can read stuff like this, will keep sending them money.

I remember reading that Valve had once (not sure if they maintain it) the highest revenue per employee in the world. You don't get there spending money in good support, indeed.

And yes, with my library eternally tied to Steam, ofc I have not much choice but to keep there.

1 year ago
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when did Epic admit defeat?

1 year ago
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I seem to remember something I read last year (?) where Epic's CEO was saying that they weren't able to reach their target and they will not be able in the future. Maybe memory is messing up with me as a few googling didn't show anything remarkable, but I really remember reading that and thinking they lost the battle.

Honestly I don't like Epic very much, but many days I regret being caught in Steam's fishing net. I should have stick with Gog.

1 year ago
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Steam is still superior to Epic on functionality and not being laggy asf in the library and in the shop: in launcher reviews, discussion forums, workshop, a item trading system, and a personalized profile so the achievements you get have a meaning.

I do agree on GOG though, DRM-free ftw, even though it also lacks stuff from steam.

1 year ago
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You can always start again buy on GOG. At least the games that are there available for a good price.

I do the same (and they don't offer all at a high discound that i would want) :)

1 year ago
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In GOG is often not all dlc to the game, which are in steam.

1 year ago
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just empty your paysafe card into your paypal account balance, then use your paypal to buy wallet on steam. pretty ez

1 year ago
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I didn't know I could use PSC in Paypal. I already gave the code to a friend, I'll have this in mind next time, thanks for the tip.

1 year ago
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honestly i didnt think of that, lol i doubt paypal takes it. so dont count my words as fact. i just wasnt thinking

1 year ago
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Hmm, using paysafecard codes since years for Steam. The only issue I had was a delay during a major sale when verification of payment took longer than the usual few seconds.

Didn't try to transfer funds to wallet though because why should I?

1 year ago
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It looks as the end of your trader career on steam. At least with that account.

If it is or isn't against the steam TOS.
I am sure you can't force them to change their decission and i am sure you will not hire a lawyer to try it that way. And steam know this too.

End of the story.


Don't get me wrong, i don't know you, so my words aren't something against you but trading, normaly done in a way that steam don't earn their market share, isn't liked from steam (and i understand why).

1 year ago*
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I both agree and disagree.
Without trading, the would be selling a loooot less tf2. They also get a cut everytime something is sold on the market (including trading cards).
So basically they both love and hate it depending on the situation. Support sucks because nobody would hire a lawyer (not easily anyway) but in this case itbwas the wording. Their bot is quite bad and support just wants people to shut up so..

1 year ago
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More or less.

1 year ago*
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The most people give the "one time bought TF2 keys", that they buy in many cases not on the normal steam market, and the seller use a regional price loophole (lesser earnings for steam), around for trades and recieve them in other trades.
So the bought Tf2 keys are a low amount, compared to the amount that gets used without that steam earn something in that time.
And that they, the publishers and devs, aren't happy with the regional price loopholes are not only since a few weeks crystal clear.
Game purchases from Turkey and Argentina are 75% of the sold copies of games.
So it is VERY easy visible how extreme the abusing is.
And because of this people steam is forced to do something or they loose publishers (that sell on epic, gog etc.).

The result are stricter handling of "maybe/maybe not ok" stuff too.

1 year ago
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Game purchases from Turkey and Argentina are 75% of the sold copies of games.

Just here to corroborate: https://www.aroged.com/2023/02/12/about-85-of-spiritfarer-purchases-in-turkey-and-argentina-were-made-from-other-countries/

1 year ago
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Thanks for sharing your opinion!
I low-key agree with you, might be the time to open a secondary account just for commenting and trading.

1 year ago
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Mentioning the monetary value of the keys could have triggered some anti scam protocol as well, along with other ideas posted above by others like using the word "purchase" instead of "trade". Yeah, the key dealing community may commonly use one terminology, but corporate Valve / Steam can only allow these to be referred to as trades since purchases get tied up into tax laws.

1 year ago
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I would bet that it was user report... he posted that comment under somebody's screenshot... 90% of unrelated comments under my screenshots were made by obvious scam bots, guess that other people react to that kind of thing in the same way as me :)

1 year ago
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Seems like making this kind of offers on random ppl profiles make them feel less safe on steam.

1 year ago
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xD

1 year ago
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I personally don't see the problem with what you wrote, but it's safe to say that the best way to trade is directly through DM's. They should have an implementation where you can do the trade offer via Steam interface. They could from there accept it or reject it. It would be a safer approach and feel less scammy if it's a Steam integration.

I can't help but not to point out how cool it is to own these games and share them as a display. I know it's not related to the subject, but it's something I wanted to share. I've been trying to get Ultimate Alliance 1 & 2, but can't buy them anymore, and on grey market, it's extremely expensive. I would have also loved to own Deadpool.

View attached image.
1 year ago
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There are still some Deadpool gifts laying in users inventory. but price is damn high something around 200-300$ at least as for now.

1 year ago
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If it hold a decent price. Let's say max $50-60. I'd buy it. But it's not worth paying so much for it. The Ultimate Alliance goes up to $1000+. Crazy!

1 year ago
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Yeah, I think I'll play it safe from now on. send a friend request, wait, dm my offer.
That way it's safer. However, less efficient than my usual method of stating my offer (you know stating prices is more eye-catching).
I guess I'll go with the safer way from now on.

awwww thank youu, i'm glad you like my showcase 🤍
you've got quite awesome showcases yourself :3

1 year ago*
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Sorry to hear that, I also don't think you did anything wrong but indeed it is better to play "safe".
I only have one experience with Steam support and it was surprisingly pleasant. I used to trade in the past, I made this trade with a person, where I gave cs:go keys and they gave me a game, similar to your case, around 40$ offer. I activated the game and started playing. Shortly after, the game got deleted from my account indicating it was purchased via credit card fraud. I didn't get any ban but the game is gone and my keys are gone. I contacted the support and mentioned how I got the game and that they can see the trade history etc.
They reverted the trade and gave me my keys back. I was very surprised and happy. This was around 9 years ago though.

1 year ago
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Quite an interesting story. I've had few pleasant experiences with support as well.
Wish it was the same in this case...

1 year ago
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I think you got community ban for spamming. Screenshots comment section is not for trade discussions and anyone who comments my screenshot is most likely to be reported fro spamming. Coldplug have most probably reported you for spamming his team Fortress 2 screenshot.

1 year ago
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That is most likely what went down, except for the spamming part.

1 year ago
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I have a theory for you.

The person you commented to (Coldplug) is clearly also a collector/trader (seeing their public inventory, 200+ steam gift items, featured group on their profile being a trading one, active ST profile, etc.), so they are obviously also familiar with rare delisted items and how much they go for (package 26465 goes for at least $250+ on keyshop sites). Therefore I believe your (unsolicited) comment was perceived by them as a low-ball offer which offended them and they reported you for spamming to punish you...

Just a theory 🤷‍♂️

1 year ago*
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I mean, actually a pretty good theory. But I don't think Steam cares about low-balling delisted gifts.
We can't know for sure either.

1 year ago
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the person reported the comment to punish you for low-balling, spamming was sorta just the excuse... steam doesn't care about offers but they do care about spamming!

1 year ago
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Fair point, still issuing a community ban was sort of an overkill.
Removing the comment and issuing a warning would've been enough to bring my attention to this matter.

I do think your opinion makes HUGE sense though.
Much appreciated 🤍

1 year ago*
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I'm really bad with Steamdb and it feels like every time I try to use it it works differently even if it was just 2 days ago 😩

Is package 26465 Magic 2013 Gold Game Bundle?

1 year ago
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yep, here's how the links work:

according to GGdeals (a site which tracks prices in both official stores and other keyshops), that delisted game is quite rare, a collector's item, and goes for upwards of $800 😱

1 year ago
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Thanks a lot!
I'll have to write that down somewhere... because I tried earlier:

  • opened Steamdb
  • scrolled all the way down to Tracking and chose packages
  • it even says in the Search bar "search packages" so I enter 26465
  • preview results only show me some game shape object called Ka Mate
  • When I click the looking glass I am told "No app was found matching this AppID."

That's soo counter-intuitive it kinda hurts my brain 🙄 But I suppose there's no point complaining. I was only able to find it because I already searched it ~ 2 days ago and remembered what game it was. Funny thing is I have no idea how I managed to find it back then 😅


I was asking because I recently brought back my Xbox 360 back from the shelf because I heard they delete accounts if you don't log in for like 5 years and when making room on my harddrive I noticed among many others I have Magic 2013 Duel of the Planewalkers installed.

Obviously I can't sell an already activated XBox Arcade game but it's fascinating to hear there are people willing to pay between $250 and $800 for it... I probably got it for free with Games for Gold and never even found the time to give it a shot 😅

1 year ago
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haha I know it's crazy, collectors spend insane amounts for rare items 😂

1 year ago
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I'm really not trying trying to shit on anybodys parade but that saying about a fool and their money comes to mind 😅

But then again I also bought Fable III or Deadpool and several others mostly because I heard they were gonna be removed so I suppose I kind of, a little bit get it 😄

1 year ago
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Deadpool

that one is also quite sought after $400+ in certain places I believe

1 year ago
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Sweet 😄

I wish at that point Steam would have still let us buy inventory gifts. I might have picked up a 2nd copy.

I wonder what those people were waiting for... They even brought that game back when the movies came out and I seem to remember it had several decent sales.

1 year ago
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Steam would have still let us buy inventory gifts

exactly the reason why steam discontinued this feature, people would buy games during sales as inventory gifts (multiple copies) and sit on them, and then try to sell them when the sale periods are over, basically eating profit from steam itself.

and for delisted games they become even more valuable over time as is the case above.

1 year ago
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Makes absolute sense.

Same reason they quit having those daily deals during Summer and Winter Sale.
But that was a change I actually liked. I'm a slightly obsessive person and I hated having to check Steam 3 times a day every 8hours during sales.

1 year ago
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Not for nothing but if the possibility of getting a community ban is what makes you feel "unsafe' someplace, you have been living a cushy life.

1 year ago
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Well, I have spent shit ton of cash (Terrible money management I know) on my account.
It's Only normal to hate having it locked aka community banned.

1 year ago
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If you lost access to your games, I'd understand being outraged. Still, the concept of "safety" would be overstated.
And you didn't lose access to your games so... anyways.

1 year ago
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True.

1 year ago*
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You can create another steam account with different phone number and different steam guard.
That will allow you to make trade safely and will not affect your main account, the only cost you will have is increasing steam lvl on your alter account, cause nobody wants trade with some low lvl accounts.
then you make trade between accounts with the items you wanna move to your main and some shitty things in other direction.
this is the most safe way

1 year ago
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Someone reported you for spam. Something about your posting style or habits made them think you were a scammer. Or your competition tried to have you removed. There's nothing to feel unsafe about. You were banned improperly. You appealed. The appealed went through. No company is going to explain the ban process to you. No company is going to explain their moderation process to you. Any explanation opens them up to further arguments and possibly even lawsuits. They will always keep it secret.

You got your account back. Move on with your life. End.

1 year ago
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Yeah, seems about right.
Couldn't agree more.

1 year ago
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Great work from Steam support keeping the community safe from malicious spammers.

1 year ago
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I have to agree. Nothing OP has said paints them in a good light.

(and potentially malicious scammers)

1 year ago
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Oh yeah of course, definitely spamming and scamming xD
Honestly, I'm not exactly sure what got you two to think so, besides skipping reading. Though thanks for stopping by.

1 year ago*
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Was the user's item a lot more valuable than your TF2 keys? If so, then that's the reason you got reported.

1 year ago
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It appears you may have skipped some reading as well. The Guidelines say to not derail a topic and to post in the correct areas, such as trade forums for trading purposes. Posting a trade request in an irrelevant screenshot seems to go against that.

1 year ago
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You're right.
Though I still stand my ground, issuing a community ban without a warning was an overkill.
Issuing a warning and removing my comment was all support needed to do.

1 year ago*
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Definitely overboard if they found it was only 1 time, though if they found you did it many times I can see not going with a warning. Though I didn't see a bad history based on your current post history.

Regardless, it is puzzling they didn't confirm exactly what was done wrong.

1 year ago
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True true. It is what it is.

1 year ago
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This wasn't smart because scammers have been posting in users screenshot section for awhile now to try to add them as friends so they can scam/phish them. They've done it to me so I would have been very suspicious too.

A person's screenshot section is not the appropriate place to request a trade. Send a friend invite and leave a comment on their profile. If their profile comments are disabled then just add them and hope they accept. If they don't then move on.

1 year ago
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Yeah, I think you're right.

1 year ago
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You could communicate through trade sites like Steamtrades and Barter first instead directly on Steam. I agree on trade with people on these sites first and then do the trade on Steam. Never had a problem so far.

1 year ago
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Well, not everyone is a trader yow know.
Some are retied and has their steamtrades closed, some haven't traded at all.

1 year ago
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i never felt safe period.

btw for the people that are talking about scamming, youre saying this on a steamgifts and steamtrades website.

1 year ago
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Sir, this is a Wendy's.

1 year ago
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If you want to trade, look for people on Steamtrades.com , barter.vg , or indiegameswap on Reddit that are looking for trades and make them an offer on those sites. Don't just randomly post comments on peoples profiles asking to trade.

1 year ago
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Steam is just being Steam ! its overkills on stuff everything, im happy you got your account back to normal :) Also you might try using a spare account for trade purposes.even something happens to it , your main account is safe !

1 year ago
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Much appreciated.
I highly agree with you. It is what it is though.

1 year ago
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