Are you talking about Steamgifts' [support})https://www.steamgifts.com/support)?
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Depends on the category. How long have you been waiting?
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3 hours isn't very long. Depending on your issue. Support gets hundreds of tickets to go through.
I have a couple of tickets I put in weeks ago for reasons I won't list here.
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How long can I wait for an answer from tech. support?
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