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Bought game on Amazon, key does not validate through Steam.

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NemoKhan

Hey guys, just a quick question here:

I bought Insanely Twisted Shadow Planet through Amazon, and when I attempted to validate the key with Steam, I'm told I have an invalid product code. Does this simply mean that I cannot download the game through Steam any other way than buying it on Steam? I know the game IS available through Steam, so that can't be the issue.

Basically, I'm just wondering if anyone else has had any experience with this issue.

Thanks!

1 decade ago*

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12 Comments
Crazee

Are you sure you've copied the key properly? There can't be any spaces after or before it.

1 decade ago
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NemoKhan

Yes, I thought that might be the problem as well so i recopied it and made sure there were no spaces. Still got the same error.

1 decade ago
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KuroiSama

There can't be spaces only before key, after key spaces are ignore by steam

1 decade ago
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Crazee

Having spaces after a game key has prevented me from redeeming games multiple times.

1 decade ago
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SugarNRainbows

Perhaps you bought the Games for Windows version by mistake?

1 decade ago
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NemoKhan

Hmm, let me check.

1 decade ago
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NemoKhan

Yup, I did. Any way I can "return" or exchange the key for a Steam version?

1 decade ago
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crazyseeder

ask amazon support. i'm sure they can sort things out ..

1 decade ago
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NemoKhan

Alright, I'll get right on it, thanks!

1 decade ago
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crazyseeder

yes that can be an issue here.

1 decade ago
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NemoKhan

Alright this is strange, I've written out the email to Amazon support but for some reason when I click the "send email" button, nothing happens.

1 decade ago
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bobofatt

Did you try to ninja some keys? When you enter ~4 incorrect codes, you're locked out for 1 hour and you'll get the "invalid code" message even when it's legit.

1 decade ago
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Closed 1 decade ago by NemoKhan.