From FAQ
The winner has not redeemed my gift, and I'm unable to get into contact with them. How do I proceed?
If you've been unable to reach the winner of your giveaway using e-mail and Steam after seven days of your giveaway ending, and they have not yet activated or redeemed any keys or gifts you attempted to send, please contact support to request a new winner. When creating a ticket, we ask you to include data that suggests you made an adequate attempt to contact the winner, such as screenshots of e-mails, friend requests, or gifts pending on Steam. If the request is approved, a new winner will be generated by the site.
Comment has been collapsed.
30 Comments - Last post 28 minutes ago by MrShobijin
744 Comments - Last post 39 minutes ago by MeguminShiro
9 Comments - Last post 1 hour ago by cowbell
6 Comments - Last post 1 hour ago by Sh4dowKill
41 Comments - Last post 2 hours ago by windenchanter
1,504 Comments - Last post 2 hours ago by eeev
74 Comments - Last post 2 hours ago by AmanoTC
90 Comments - Last post 5 minutes ago by Mitsukuni
145 Comments - Last post 6 minutes ago by LuckyStrike1305
277 Comments - Last post 13 minutes ago by Melusca
37 Comments - Last post 33 minutes ago by lafilleange95
147 Comments - Last post 34 minutes ago by LuckyStrike1305
21 Comments - Last post 50 minutes ago by Moony1986
178 Comments - Last post 1 hour ago by escollo
Hello,
how many days to wait after the person does not respond after she has won a gift ?
Thank you
Comment has been collapsed.