Between half an hour to half a year. If it is important, bump the ticket.
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There's only one mod that handles SteamTrade rep issues, and they easily get lost in the shuffle. I created a thread on the SGv2 beta asking for suggestions about how these situations can be reduced or the system can be improved; hopefully I get more feedback on that during the next open beta.
As for your issue, I put it in her queue to take a look at.
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After my support request, I always leave a small poem to show my appreciation.
Last one I did was resolved in no time at all with this little thoughtful rhyme.
Roses are red
Bobofatts avatar blue
SG staff is kind of a big deal
I swear it is true
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It's been over a month.
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