Tomorrow should be a holiday too, so they might be on a long weekend.
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they slow because he send 2 emails
"What should I do in this case ?" send a other email facepalm
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I sent one on : support@indiegala.com ( customer support only )
and another on : contact@indiegala.com ( anything else, INCLUDING customer support )
did not knew if my problem was customer support problem or not so I sent one to the "contact@indiegala.co" too ...
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you think it would work if you simple wait on a answer from 1 email adress?
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yeah and there is the problem you dont think about the way to solve a problem you only think about you. The problem is 500 others think exactlly like you and make the problem bigger then it is.
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When this happened to me, I not only never got the bundle (which they overcharged for, even!) but they also deleted my account
So first things first, back up any purchased keys you have off-site, to be safe.
And then pray for a positive response, because their support is sometimes mind-bogglingly horrible. :X
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the money was taken from me, payment was succesfull , if the payment had failed I just needed to try again later and didnt send emails to them... I just want the keys before the bundle ends... because the bundle is sooooo great ! name of bundle : hump day bundle
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I had an issue with a key saying that it was "not available". I emailed them once and they never got back to me. It was a giveaway game so I didn't bother with it for a while, but then I emailed them a few months later saying it still had the same issue and they got back to me right away and fixed it. I honestly think you just have to get lucky with the response... I would think they'd be a little more attentive since this was games you actually bought, though.
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Did you buy more than one bundle of the same? Because in this case unless you check the "Yes, this is a gift" box, the payment goes through and the bundle gets lost. It must be recovered by their support by converting them to gift copies.
Anyway, just wait. It may take a week for them to respond; they got quite popular, so a lot of users to work with. At least it is still not as bad as Steam support. (Plus IG support does solve problems… eventually. :))
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Hello SG members !!! (^_^)/
I sent 2 emails to indiegala support emails some days ago because I paid for a bundle and did not received it yet... I mean I can't see it on my profile and can't get the keys for which I paid...
What should I do in this case ? does anyone encountered this problem ?
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