Try to contact the winner again, and then wait until the 7 days period since the end of your giveaway is up. If the winner hasn't marked the item as received by then, submit a ticket at http://www.steamgifts.com/support/new with your screenshots and request.
Machine translation:
Машинний переклад :
Спробуйте ще раз зв'язатися з переможцем, а потім чекати , поки 7- денний термін з моменту закінчення вашої безкоштовної роздачі вгору. Якщо переможець не зазначено пункт, як отримав тоді , представити квиток в http://www.steamgifts.com/support/new з вашими скриншотами і запитом.
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I created a distribution, send a gift to the winner, he accepted it and when I contacted him, he promised to confirm receipt, but it will not be processed. Can you enroll my hand? Here is a link to a screenshot: http: //steamcommunity.com/profiles/76561198106676793/screenshots/ Here's a link to the distribution: http: //www.steamgifts.com/giveaway/iIsgb/heat-wave-dlc-x-3-pack
Please enroll hand, I am sorry for any spelling errors in the text, write using Google translator
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