Hello, today when i was playing competive match in CS:GO i was suddenly kicked from the server and the message about VAC ban appeared on my screen. I was never using cheats, got 500+ hours played in cs;go, and i did get vac ban?

Any of You had simillar situation? I do not know what to do. Their software just made a mistake?

Please type any suggestions what to do in that situation.

My steam account is 5~ years old, i would never be so stupid to use cheats on it.

@Edit:

here is an answer from steam support:

Hello Adrian,

Thank you for contacting Steam Support.

Player abandons, AFKing, and teamkilling result in an undesirable experience for all of the other players in the game.

Our system is designed to limit the negative impact of users who repeatedly abuse these systems.

If you perform these actions, Classic Competitive will be unavailable for a period of time.

For a full explanation of Counter-Strike: Global Offensive bans please follow the link below:

Title: Counter-Strike: Global Offensive - Competitive cooldown or ban
Link: https://support.steampowered.com/kb_article.php?ref=1203-WJCV-7019&tpg=1

Matchmaking bans are not negotiable and will not be modified by Steam Support regardless of the circumstances under which the ban was issued. If it is determined that a wave of bans was issued incorrectly, the bans will be automatically revoked by the CS:GO server. If you wish to question the legitimacy of a wave of bans, rather than contacting Steam Support, you should do so in the Counter-Strike: Global Offensive discussion forum:

http://steamcommunity.com/app/730/discussions/

If you are experiencing a crash or disconnection from the Counter-Strike: Global Offensive servers, ensure that you troubleshoot and resolve that issue before attempting to play competitive mode.

Title: Counter-Strike: Global Offensive - Performance issues or crashes
Link: https://support.steampowered.com/kb_article.php?ref=5014-OGNM-7613

Title: Counter-Strike: Global Offensive - Network/Connectivity Issues
Link: http://support.steampowered.com/kb_article.php?ref=3444-PSGN-7364

We understand your frustration, however, our system is automated and we have no way of adjusting the status of your account.

I dont know what to think... He doesnt know what vac ban is or what?

1 decade ago*

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You should contact support.

1 decade ago
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Send a support ticket, but it's virtually impossible to get unbanned, regardless of admitting to hacks or claiming innocence. Good luck.

1 decade ago
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Or just google for their usuall response because you can be sure they will just send him copypasta email.

1 decade ago
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NO VAC BAN HAPPENS WITHOUT A REASON! the ONLY reason you should BOTHER contacting support is ONLY IF U 10000000000000000000000000000% didnt hack.. they HAVE LOGS ALWAYS>.. nothing is random or BASED on reports...

the only thing i have to say is GG QQ

1 decade ago
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Actually it can. Do you guys remember mw2 vac bans wave and after a free copy of l4d2?

1 decade ago
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Well hes right. The reason is someone fucked up.

1 decade ago
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I find it funny that people automatically assume that the banning system is flawless and people never get banned for no reason?

You just stated two examples and we just had the controversial CoD Ghosts 2 ban wave two weeks ago which apparently banned a lot of innocent users. People are banned for NO reason and it can be the fault of the software mislabeling for example, a badly patched game as cheating.

1 decade ago
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You should probably contact steam support. No one here can help you in any way.

1 decade ago
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yes, but maybe some1 had the same situation as me and can tell me what he done

1 decade ago
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gooby pls

1 decade ago
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Sorry to hear that. But i would try contacting steam. maybe you were doing so good that someone reported you for cheating :/ lol.

1 decade ago
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Thats strange cuz im not too good, i always end on 3-5 place in my team, i played 3 games today, 1 won, 2 draw, and after 6 rounds in third i got kicked ;s

1 decade ago
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you don't get banned by being reported, you get banned by cheating

1 decade ago
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i know but thats funny because ive never used a cheat

1 decade ago
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then it's a false positive (which is incredible rare) or you got hacked and someone cheated on your acc

1 decade ago
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no i havent been hacked, nobody played on my account

1 decade ago
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That you know of...

1 decade ago
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I wouldn't say it's all that rare. I once got kicked from CS:S server because I twitched with my hand before hitting headshot by pure luck (I guess it was not VAC but something else because it never said anything on my Steam profile and I could join the server again after a few days).

1 decade ago
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Either an admin, or a plugin like SMAC, booted you. Those plugins auto-detect odd behaviour. VAC detetcs external exe's & scripts running when you play.
OP did you use a bunnyhop script or anything like that?

1 decade ago
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No, im using simple settings to play, no scripts etc. ; /

1 decade ago
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Good luck with that. Steam doesn't remove VAC bans any more. (They claim a VAC ban cannot be an error).
So unless the ban was made in very very obvious error.
(In other words, I haven't seen someone have a VAC ban removed in over 2 years at least.)
again.. good luck!

1 decade ago
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NO, its not random or based on reports.. NOTHING is random.. they always have logs

1 decade ago
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Ow, that's terrible. Try contacting Steam's support.

1 decade ago
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On the site it says that they wont remove VAC ban.. im angry

1 decade ago
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Are you completely sure that you didn't cheat?

1 decade ago
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man, ive got 250+ games on steam, why should i cheat in one stupid game? I hate cheaters, i always get angry when i play against them

1 decade ago
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Yeah but maybe you got so angry that you decided to get your revenge in the same way...
I'm only saying that because i did the same like 7 or 8 years ago :|

1 decade ago
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i wont want to risk my account for that ;s

1 decade ago
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wow... that blows
im actually pissed along with you for this D:<

1 decade ago
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i dont know what just happened.. never had problems like that ;/

1 decade ago
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Do you use family sharing? If you do, and someone that plays CSGO from your library cheats, you both get banned.

1 decade ago
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No, im not using it, my account is only mine, noone got access to it ;/

1 decade ago
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I know that feel of not having friends or family either :(

1 decade ago
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orly? did they change the rules?

1 decade ago
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It has always been like that.

1 decade ago
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Less than a month ago bunch of CS GO players got VAC'd by accident and their bans were lifted shortly after, maybe it's happening again. Anyway it would make more sense to contact Steam support or open a topic in r/GlobalOffensive for some advice

1 decade ago
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thanks for that, but i havent heard now of any guys/friends who get ban like me, i wrote a ticket to support about it, now need to wait for the answer. "opening a topic in r/GlobalOffensive for some advice" can u tell me how to do it? and where? nevermind, found it by your link :)

1 decade ago
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You probably visited site that offers cheats or installed program that you shouldn't. VAC ban is not connected with player reports, its automatic now!

1 decade ago
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Im surfing net everyday, everytime, but i dont think so i visited such a site, could it be an ad?

1 decade ago
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Visiting sites won't get you VACed.

1 decade ago
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so what the hell can be a reason :(

1 decade ago
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A mistake is very unlikely.
Contact support, tell them to check the ban. If its a false positive it will be removed.

Does someone else have access to your account?

1 decade ago
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I made a ticket to the support now asking about that, no, im the only one who have access to my account.

1 decade ago
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It could be SAM or other doubtful program simply working in a background mode during game which Steam counted as cheat.

1 decade ago
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what is SAM? is this a program to get achievements? I heard of it but never used it

1 decade ago
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Yes, it's "Steam achievement manager".

1 decade ago
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i love to get achievements by myself, never used this shi*

1 decade ago
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*SHIT XD
The whole idea of achievements is to make people play more and try harder...so I have absolutely no idea why would anybody use SAM.Not sure, but I heard that you can also get cards faster with it, but it's still kinda awkward.

1 decade ago
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Not faster. All it does is basically tell Steam that you're playing a game, just like if you were to run text mode for some games. You don't even need to download the game; as long as it's in your library, you can "run" it from SAM and get cards. It's a lot easier for those who don't have 1000GB/s Google Fiber connection with 10TB of free space in their harddrive to get all their cards. :)

1 decade ago
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You don't need 10TB if you delete the games after earning the cards =p

1 decade ago
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You can use it to effectively idle games you own without having them running, or even installed. Handy for cards. It's no faster than normal, and if you're idling in more than one game the card rate drops off a cliff, but it can still be handy if you're leaving your computer on anyway.

1 decade ago
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I'm sorry for your mates in the competive match.

1 decade ago
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im sorry for them too, we were doing a nice job with nice communicating :(

1 decade ago
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VAC uses a delayed ban system. So if you cheated a few weeks or months ago, then it is possible that you got banned only now. You don't have to be cheating at that moment to get banned.

If you're really sure you never used a cheat before, then contact Steam support.

1 decade ago
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Yea i read about that, but for real i never used a cheat

1 decade ago
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This happened to me once many years ago (in Counter-Strike Source.) I was stumped. However, the next day, everything returned to normal. I have no idea what happened, probably some glitch in Valve's systems. I just hope it will be the same for you :-/

Or maybe you are using some strange utility when running the game and got detected as a cheat? (Maybe something like the SMAA injector for SMAA anti-aliasing, or some ENB injector or some OSD, or some third-party anti-cheat tool like the one from easyanticheat.net, or anything like that.) When contacting support, you should tell them exactly what you are using along with download links to those utilities.

1 decade ago
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I dont know, maybe VAC think that one of my PC process was a cheat? can it be like this? And can virus be detected as a cheat?

1 decade ago
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all VAC bans are final (even if they're wrong - though I don't think it could be wrong. there must be something on your PC that triggered VAC)

1 decade ago
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Mine got retracted after one day.

1 decade ago
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not true

1 decade ago
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Not quite always, if they make a mistake they will undo it.

1 decade ago
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that was the Valve policy a few years ago, must be changed

1 decade ago
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now on the site it says "cant be lifted" ;s

1 decade ago
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It's probably just a deterrent for those people who use cheats and whine to support, so they can just direct them to that phrase. They'll be more reasonable to you hopefully.

1 decade ago
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If there is a large mistake like there was a year or more ago, they will admit to it and lift the ban. All other cases, outside of maybe a new support person not knowing policy better, are permanent.

1 decade ago
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There are known cases where single VAC bans were lifted -> http://www.vacbanned.com/listing/unbanned

And thats what the sticky in the VAC Forum says:

I believe VAC has made a mistake in banning me - what do I do now?

If you believe you have been banned for an unjust reason then you must raise the issue with Steam support. Details on how to contact Steam support may be found below.

Valve Anti-Cheat: Information Thread

1 decade ago
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This is mostly what I was referring to.

1 decade ago
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contact steam support first

1 decade ago
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Once VAC banned two of my TF2 idle accounts at the same time for reasons unknown. Half a year later both bans were lifted, I didn't ask support.

1 decade ago
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: O thats strange..

1 decade ago
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This is why you turn off all the unnecessary bullshit, that runs in the background when playing a VAC secured game.

VAC scans the memory, active connections (for DRM secured hacks) and file signatures of your Steam and game files.

To get unbanned you'll need literally a fuck ton of luck and a friendly support guy who is willing to look into your issue.
But be warned, in 99.9999% of all cases they'll basically tell you to "fuck off".
They won't provide you any info on when VAC has flagged you or what exactly triggered your VAC ban.

Also scan your PC for malware.

1 decade ago
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awwww, i had only firefox bacground and some flashplayer games + other steam games (to get cards), my pc is protected by Eset smart security, im up to date with my antivirus, shouldnt be any problems with malware but who knows. Really i dont know how did happened

1 decade ago
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If you had cheatengine running to hack/mess about with the flash games, or if you had SAM running to get cards, those can flag you.

1 decade ago
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"other steam games"

With SAM or without?

1 decade ago
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without, i never used this

1 decade ago
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How can you have more Steam games running at once? ...

1 decade ago
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... Just launch them with play button on Steam.

1 decade ago
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exactly.. or just click their shortcuts.. for example u cant run cs:go, cs:source at once, but cs:go + other game is good

1 decade ago
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I knew you could only play one Steam game at once.If you want to play another you first needed to close this one...

1 decade ago
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Only for goldsrc or source games. You can open hundreds of games if you want :)

1 decade ago
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Don't give up after the first Steam Support message.

1 decade ago
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Thanks, i wont give up, im sure something went wrong with vac

1 decade ago
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or just dont cheat

1 decade ago
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cant u read?

1 decade ago
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course i can but vac found soemthin, simple

1 decade ago
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Just like people who test positive for lupus, then find out on their last expected living day.. that it was a false positive.

1 decade ago
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Correct. Game bans are EXACTLY like Lupus. :)

1 decade ago
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but its never lupus

1 decade ago
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You have been VAC banned you can say good bye to your items and to that account, they're not going to remove the ban

1 decade ago
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i wont say goodbye to my account, i spent too much money on it, items havent gone...

1 decade ago
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your items will disappear in the next hours/days, only your operation coins will stay

1 decade ago
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It's not entirely impossible. Here's an example.

Edit: Here's another one.

1 decade ago
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Fucking Steam support... They just repeat the same phrase over and over again, regardless of your message...

1 decade ago
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they are funny... they dont even read what u wrote :s

1 decade ago
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support doesnt read what you wrote.. trust me.. i had to deal with support for something different.. they didnt even understand what i was asking -.-

i am sorry for the OP, i hope you'll sort it out, i never heard about a vac ban or how it works

1 decade ago
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Very interesting. Thanks for this!

1 decade ago
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I don't know why but I feel happy for those guys. Especially the one with 9 year old account. It would suck to get wrongfully banned and it really goes against reason to cheat on an account that old.

1 decade ago
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VAC ban does nothing to your account or items, just your ability to play on VAC secure servers. You know, because it's just an anti-cheat measure. It blocks cheaters from playing multiplayer on Valve servers.

1 decade ago
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If you get banned on Source engine game your TF2 items get removed, the ones that you got dropped from the game, not the ones you bought.

1 decade ago
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If he was banned from CS GO he cant sell or trade his CS GO items, thats all

1 decade ago
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Are you reasonably good at the game? Perhaps someone reported you (CS:GO is completely full of people accusing each other of hacking) and the players that reviewed your replay (to see if they thought you were hacking) made a mistake and thought you were aimbotting or wall hacking. Personally I've only marked one replay as "hacking" because it was obvious. If I have any doubt, I voted that they probably weren't.

1 decade ago
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You would not get a VAC ban for player reports. VAC is an automated service.

1 decade ago
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PPG113 is right, anyway im not so good in it, i always end in 3-5 place in team, 1-2 is rare

1 decade ago
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Don't run anything in the background that could look like a memory editor or cheat tool. I would only run a game and maybe music, perhaps chrome at once. One game, nothing else using Steam overlay, no idling other games for cards, nothing that could be mistaken for a cheat tool, even if you're not actively using it.

1 decade ago
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I was always using firefox when i was playing any games, some communicators like skype, hamachi etc programms , nothing more :(

1 decade ago
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That's all I use (Chrome, Skype, maybe music) and I've never gotten in trouble. Sounds like a glitch in the system?

1 decade ago
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hope so..

1 decade ago
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you use any software for mouse? like Bloody? If so, they can cause VAC ban.

1 decade ago
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Nope, im using mouse which cost around 3 dollars

1 decade ago
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If this can cause a VAC ban; then you should maybe remove the link.

1 decade ago
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This comment was deleted 5 years ago.

1 decade ago
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Why? Just in case people randomly click and install things without reading anything of the thread or the comment that posted it? Come on. :V

1 decade ago
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This comment was deleted 1 year ago.

1 decade ago
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thats strange cuz i dont even remember when i played csgo last time

1 decade ago
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I don't know how to help but I wonder: does it have to be CS:GO? I mean: afaik VAC monitors activities on several games, and from the moment the suspect activity is detected to when the ban is applied there's quite a long delay, so my guess is you have used cheats - in whichever other game, only you may know - a while ago and then only recently got banned while playing CS:GO, but it could have been anything else really. And the ban of course affects all games protected by VAC.
If that's not the case: good luck.

1 decade ago
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A VAC ban does not affect all games protected by VAC, most of the time it's just the game you cheated in.
There are guys with 8 bans (if not more) on their account, it's ridiculous -_-'

1 decade ago
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VAC Wiki
You can read up here which type of VAC applies to more than one game. Also listed are confirmed instances when VAC bans have been removed.

1 decade ago
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Closed 1 decade ago by Sears.