When giving keys, I prefer contacting winners and giving them the key directly in the chat. That way they can activate right away. And don't worry, give him time to mark the game as received, he has 7 days to do so. Waiting is annoying but the 7-days rule is for the winner and the gifter.
Comment has been collapsed.
Its been less than 48 hours. You are required to wait up to a week. At that point, contact SteamGift Support.
For now, contact the winner by adding them on Steam, ensuring they have seen and activated the gift and remind them to mark it received.
Comment has been collapsed.
He never wins a giveaway before though he registered on SteamGift 3 months ago. Is it possible that he doesn't know he have to reply on receiving giveaway?
Comment has been collapsed.
Its possible he is unaware, which is why contacting them is the best choice for now. You can give them the link to the Wins page then.
Comment has been collapsed.
Meh. I opened a support ticket about this very thing a week ago.
They won't respond. Just deal with the loss.
Comment has been collapsed.
That is not support ticket-material at all, there are clear guidelines for this. The winners (his and yours) might not have time to come on steamgifts.
They have 7 days to manifest. After that, and only after that, if you failed at getting a response from the winner - by adding her/him to politely remind her/him to mark the game as received, for example -, then, and only then, make a support ticket.
And be sure that support will respond. They just have to face tons of tickets, reroll requests, user reports and stuff everyday.
edit : also, it's better to add the person and directly give her/him the key if you have the patience to wait for him/her to be connected.
him/her.
Comment has been collapsed.
I waited a week. Tried to add him and he ignored me. & if he has time to come on and mark it not recieved then i'm sure he has time to add me to talk about it. Also, the game is in his account so why mark it as not recieved? Good thing I have a screenshot with proof that I sent it.
Comment has been collapsed.
Oh, he marked it as "not received" ? I thought he had not given feedback at all.
Anyway, I'm sure support will deal with your matter, just be patient. :-)
Comment has been collapsed.
Cute picture ^~^ made me smile. Thank you! & I will try to have some patience. :)
Comment has been collapsed.
Add him on Steam, waiting for him to accept.
BTW, you guys are really responsive, replying this thread so quickly and instructive. Good job, guys.
Comment has been collapsed.
Everything is fine now. He accepted my friend request. I talked with him and he replied about receiving giveaway. He just didn't know that he has to respond on that.
Thank you, everyone.
Comment has been collapsed.
318 Comments - Last post 59 minutes ago by UltraMaster
37 Comments - Last post 1 hour ago by Liandri
29 Comments - Last post 3 hours ago by Atombomb2097
202 Comments - Last post 5 hours ago by Dawnslayer
156 Comments - Last post 13 hours ago by marilynhanson
15,558 Comments - Last post 15 hours ago by devotee
1,123 Comments - Last post 16 hours ago by Gamy7
103 Comments - Last post 5 minutes ago by Raggart
10 Comments - Last post 11 minutes ago by hawkeye116477
58 Comments - Last post 16 minutes ago by Aydaylin
66 Comments - Last post 22 minutes ago by SerenaM
32 Comments - Last post 23 minutes ago by PonBaron
45 Comments - Last post 30 minutes ago by Hawkingmeister
96 Comments - Last post 49 minutes ago by Serlu
I've created several giveaways last week. Everything is fine except one thing. The winner of one of the giveaways are not response at all.
I already sent Steam key and I think that he redeemed it but no response regarding receiving the key.
This giveaway closed almost 2 days ago and this winner is currently online on this website (17.07 UTC+7).
What should I do?
Comment has been collapsed.