How much time does support take to answer a ticket?

I got answered in few hours yesterday(It was Sunday mind you!). Given my previous experience, with so called support on many sites and/or companies, it was fast :)

9 years ago

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Treazer

After three days no answer, cancelled it. (it was a unsuspend request, because I got suspended because of a misunderstanding)

9 years ago

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psydex

I've been suspended once for saying the F word. Deal with it!

9 years ago

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Treazer

Did you insult someone or did you simply say f***?

9 years ago

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Scrap

Fridge?

9 years ago

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psydex

Nope, i didn't insult anyone.

9 years ago

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RobotDeathParty

Not new.

9 years ago

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RazielAntemos

HA-HA

9 years ago

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DavidSarif

Damn. That could have been read like a "yummy" sort of comment. Was it edited or were you really suspended because of that "hmmmm" comment ?

I can't believe that's the whole story, it seems too big.

9 years ago

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RazielAntemos

Check the thread, comment was not edited :D

9 years ago

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jatan11t

(Super Moderator)

(Pending) Add Silverfall Complete to Giveaway List
4 Comments - Other - Created by jatan11t 7 months ago

9 years ago

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bobofatt

Dunno what happened with that one, PM'd Lina

9 years ago

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jatan11t

(Super Moderator)

Already a couple of weeks too late, but I guess it finally got added now. Thanks!

9 years ago

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fubarnocaps

Wow.

9 years ago

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Aboow

No.

9 years ago

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Deleted

This comment was deleted 3 years ago.

9 years ago

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STR1KER

Had one reroll request pending for 1 month , now got another one pending for ~6days and counting :D Assuming that rerolls should have higher priority , i don't want to think about normal tickets response time :DD

9 years ago

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bobofatt

Your first one took a lot of time because it required some deep looking into the winner. The current one is because no one has the heart to tell you he's considered a valid winner.

9 years ago

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STR1KER

Oh, okay . Care to share the ban times for each violation ? ( regifting , not activating ,etc )

9 years ago

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bobofatt

5 days for a first offense

9 years ago

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bobofatt

ST Feedback issues always take exceptionally longer than any other tickets, because there's only one active mod that can handle them, and they're complicated issues.

9 years ago

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DancerInTheDark

I've added this ticket to the administrator's queue for manual feedback change.
Please understand that this can take a very long time.

More than 3 months? Well... I'm not complaining just wondering.

9 years ago

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bobofatt

cg hasn't really gone through his pending tickets in quite some time... been focusing on SGv2

Fortunately, SGv2 will have several more tools in place that will allow support to resolve different types of issues instead of escalating to him.

9 years ago

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Deleted

This comment was deleted 6 years ago.

9 years ago

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Khalaq

(Senior Moderator)

Now that you ask, he is now a Moderator, above and beyond us lowly Support staff.

9 years ago

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fubarnocaps

Mods=Gods

9 years ago

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RyGuS

THIS LADY JUST GOT A REPLY

9 years ago

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poepstinktvies

1 Comment - Other - Created by poepstinktvies 1 month ago

9 years ago

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Drafek

David u cool u my friend

9 years ago

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ussjtrunks

I have a neg rep on steamtrades from a guy i never traded with sent a ticket its been 2 weeks now without even a response would be nice if there was at least someone to talk to or dedicated steamtrades support

9 years ago

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Newbell

Did you have a response? It happened to me too and Im waiting. :(

9 years ago

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DeltaBladeX

(Senior Moderator)

Why would you do this?

9 years ago

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Newbell

I don't understand. I just received two negative reps from two guys, that also they both are friends. Ive never talked with them till the moment they posted me the bad reputation, and they told me that they will only delete this negative reps if I give them some games.
True Story.

9 years ago

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DeltaBladeX

(Senior Moderator)

This is an 8 month old topic.

If nothing else, you could have looked at their profile, seen the lack of negative responses and understand something was done in that time.

9 years ago

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Newbell

I saw his profile and I saw he had not this negative reps. But I cant asume nothing. Maybe the other guy removed his bad reputation.