tha'as y contacting via steam is a better way to deliver gifts
Try to contact him and ask to mark as received, otherwise show proofs to support so they will mark it
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If the winner has the game in the Steam library, submit a support ticket about the situation with a screenshot or a link to the user's library with the won game, and a staff member will take care of the feedback for you.
Edit: Ah right. I assumed that you've already contacted the user. Try to contact the user first.
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First, add him and remind him to mark as received. If he blocks you and still doesn't mark as received after 7 days, contact support and explain the situation.
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Contact him via Steam and ask him about it. He might be new and didn't know about this. Its happen for me months ago but when I add him on Steam and tell him about the gift and that he must responded with received, he did it right away.
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I made a giveaway 4 days ago and I sent the game to the winner, but he still has not responded with received.
I am sure that he got the game because on his steam profile you can see that it was played.
Anyone have the same problem and a way to deal with it?
Edit: Thanks all for the advice!
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