Comment has been collapsed.
It may take longer than a week, but don't worry. Rerolls are high-priority tickets, so they are processed as soon as possible.
A temporary "Not Received" is not something to worry about and it'll be cleared automatically, as others have said.
EDIT: I had a reroll take more than 10 days once and the old winner decided not only to mark "Not received" but to insult me as well. I added that to the reroll ticket and when the reroll finally arrived, that user received a permanent suspension. I'm not sure that was exclusively because of the insult, there was a lot of rule-breaking involved, but it sure felt appropriate.
Comment has been collapsed.
Out of my own re-roll experiences anything between less than a day and seven days.
Comment has been collapsed.
Hello, just wanted to give you some info about groups, removing members and getting a reroll.
In order to get the reroll the person had to be removed from the group before the GA was created. If the GA was created and they entered before you kicked them then you need to give the game to them. If this is the case you should delete your support ticket. If the GA was created after they were kicked and entered it then you need to submit a screenshot showing when they were kicked from the group. Hope this helps.
Comment has been collapsed.
94 Comments - Last post 2 minutes ago by GeorgeCZ
11 Comments - Last post 3 minutes ago by gregzielinski
39 Comments - Last post 11 minutes ago by Kyog
28 Comments - Last post 48 minutes ago by NeoRonin
38 Comments - Last post 50 minutes ago by sensualshakti
1,512 Comments - Last post 1 hour ago by bttr
35 Comments - Last post 1 hour ago by coleypollockfilet
26,801 Comments - Last post 3 minutes ago by ipax11
8,074 Comments - Last post 13 minutes ago by softbearcas
35 Comments - Last post 15 minutes ago by Kyog
0 Comments - Created 15 minutes ago by Lugum
33 Comments - Last post 16 minutes ago by wizcreations
2,813 Comments - Last post 34 minutes ago by pizurk
10,422 Comments - Last post 36 minutes ago by Swordoffury
I had a winner that was kicked from the group for violating group rules and asked for a new winner. I asked last Saturday evening and haven't heard anything.How long does a re-roll normally take? I don't want to get hit with a not received so I guess I will just give them the game if they haven' t done it by Saturday.
Comment has been collapsed.