They closed the ticket after each reply, I just reopened it every time. If I'll get no reply in this ticket, I'll create another one.
Comment has been collapsed.
It's not like support actually reads the messages. They'll surely be fine.
Comment has been collapsed.
The most straightforward question would be "why allow trading in the first place if you're going to punish people for trading afterwards" ?
And, "why allow cross-region trading on a variety of games and forbid "taking advantage of regional prices" at the same time" ?
Comment has been collapsed.
Besides the fact that it is pretty shitty to call out legit non-scammers to the support for no reason, they gave you the answer: You may trade, but they won't help you if you get scammed by doing so. Where is the problem?
Comment has been collapsed.
Except that they did not give me any actual answer.
Comment has been collapsed.
"Abuse of reselling will have your account restricted" + "It depends on each single user how much or if he will get a penalty, you cannot say this in general" + "It is your own responsibility to ensure that you get the right items/gifts at the right time" + "If you were scammed, please use the "Report User" Button"
They actually gave you all the answers.
Comment has been collapsed.
It was "Reselling is not supported by Steam Support. Abuse of such systems will cause your accounts to be restricted".
So it was "not supported" instead of "forbidden" (so they won't do jackshit if you got scammed in proccess, as usual) and "overusing reselling will get you bananed" ( so they're implying there's some sort of "maximum gifts resold=X" until which it's not forbidden. Tried to ask about this threshold and got replied with "Nah, we won't tell you shit").
It was "Accounts are reviewed on a case-by-case basis. We do not provide support for hypothetical situations." so, basically, it meant "We are the judges here, we have our own rules we will not share with you. Otherwise you could see if we change those rules in some cases."
These two were an automated reply when I just made the ticket, check date stamps. This is against all those poor fucks that got scammed and who think they could just ask steam "support" to un-scam them, which they won't do, what a fucking surprise.
Comment has been collapsed.
They can't read. Start a new support ticket.
"Once and for all, am I allowed to trade games between regions."
With only that.
Comment has been collapsed.
I can bet my ass I'll get "Such actions are not supported, thanks for contacting us, see ya".
Note the "supported", not "allowed/not allowed to do".
Comment has been collapsed.
Well you are allowed to create as many support tickets as you like, they cannot punish you for that. I still do think that (technically) game trading is not against the SSA. Steam's rules are just open-ended in terms of legal interpretation so they can cover their arses.
Comment has been collapsed.
I've seen examples in the past of support answering stuff like "This matter is no longer open for discussion, any attempt to keep discussing it will be treated as spam" or something along those line, where they were threatening the guy with sanctions should he insist.
I have no link... I just remember seeing it on screenshots of hot exchanges with Steam support.
Comment has been collapsed.
one example would be the "MoneyHypeMike incident": http://pastebin.com/s34hqu6k
Comment has been collapsed.
Thanks a lot, this is exactly what I was referring to.
Comment has been collapsed.
Thanks for the link. Any chance you can provide screenshot of the ticket itself so it would look more legitimate?
Comment has been collapsed.
i don't have a screenshot. but that guy has 12000$ CV here and i believe he was mod. so i consider him trustworthy.
Comment has been collapsed.
Quoting a little text from there.
Steam support: You were the first person to receive the items from the hijacked account. The account was hijacked, and then within the hour the entire TF2 inventory was sent to your account... The items were given back to the original account owner after they provided proof of ownership and were given their account back.
MoneyHypeMike: Since you do not want to tell me which person I traded with, I checked to see which account you sent back the items to. It is impossible I traded within the hour with that guy acquired the items, as it took me 3-4 days (His inventory didn't change much in those 3-4 days) to get that game as I was hesitant to trade it for his entire inventory.
tl;dr — MoneyHypeMike has been scammed. The guy who scammed him logged in from another machine, traded with Mike, than wrote a ticket to steam "support" and claimed that he was hijacked.
Comment has been collapsed.
obviously?? of course they have to give you all details, if they ban you! imagine being sentenced to death for murder, and the judge doesn't even tell you who was murdered or what was the murder weapon.
Comment has been collapsed.
All they had to do is just foll.. is just reply to this question once in some public announcement.
Comment has been collapsed.
did i read that correctly? are you actually thinking about reporting traders? what did they do to you? it's not like they break the law or something. and if you don't even know them, they certainly did not harm you in any way.
Comment has been collapsed.
it's not like they break the law or something
That's exactly what I tried to ask from support, mkay.
Comment has been collapsed.
i can't speak for every country in the world. but at least here in germany and in many other countries, the steam ToS mean absolutely nothing. if you are acting against the ToS, you don't break the law. and in some ways the ToD even conflict with local laws, which makes them just stupid and every action taken against users on ToS basis just ridiculous. the big problem is, that valve doesn't really care. if some idiot support guy has a bad day and bans your account, it doesn't really matter if you didn't break the law. your account is still fucked.
you didn't answer my question. are you about to report honest traders for trading? actually, you already did that indirectly with your support ticket. not cool, man. they didn't do you any harm, and you risk getting their accounts banned/restricted. not a nice thing to do.
Comment has been collapsed.
Steam forbids reselling games across regions. Here's a typical message they send in this case:
Our records indicate that you are using this account to purposely bypass regional content restrictions or regional pricing.
In the future, do not resell games to users in regions that do not match the price of the region in which you reside or are purchasing from. Additionally, do not use proxy or VPN software to falsify your purchasing region.
Note that the reselling of games is not supported by Steam Support. If you choose not to follow these instructions, your current and future reselling accounts will be permanently blocked from purchasing on Steam.
Prices in the Steam Store are set on a region by region basis. The price and currency displayed are the set prices for those games based on your location.
We are always working with publishers to adjust prices to be in line with what can be found at local retailers and online shops.
Comment has been collapsed.
2,200 Comments - Last post 6 minutes ago by ipax11
17 Comments - Last post 32 minutes ago by FlameB1
405 Comments - Last post 53 minutes ago by RePlayBe
21 Comments - Last post 1 hour ago by lewriczin
81 Comments - Last post 1 hour ago by SebastianCrenshaw
38 Comments - Last post 2 hours ago by M0J
1,502 Comments - Last post 3 hours ago by Seibitsu
5,789 Comments - Last post 1 minute ago by Oppenh4imer
4 Comments - Last post 1 minute ago by m0r1arty
1,445 Comments - Last post 3 minutes ago by xxxka
23 Comments - Last post 4 minutes ago by Blando
7,195 Comments - Last post 11 minutes ago by Covenants
6 Comments - Last post 12 minutes ago by MeowMilkyWay
8 Comments - Last post 13 minutes ago by wigglenose
So, even before total region locks have hit the fan, I tried to ask steam "support" about their stance on reselling steam games from regions with lower prices. It took me literally six weeks of trying and all I got was a bunch of copy-pasted "go screw yourself" and "not your god damn business, son".
Since I still wasn't answered, I'm looking for volunteer, familiar with SSA and game trading in general that will be willing to write my next reply for me. Just in case at least something except useless copy-pastas could be milked from those fucks. Anyone willing to help?
Pic related: me and my bitch
Comment has been collapsed.