(Closed) Account suspended after trading a gift

80 Comments - Created by FERMi27 3 years ago

So, yesterday I won a gift here. Here is the link: http://www.steamgifts.com/giveaway/x1ii8/just-cause-2WWSS I have received it via Steam trading and unpacked. Everything went fine. Until today morning. When I tried to login into my account, it said that my acccount is suspended. Oh well, and the e-mail is empty of course. Sure thing I knew the risk I'm taking by default when just registering here. For now, I'm not accusing anybody. But, when I come to think that I have never violated Steam's ToS, and the gift receiving was my last transaction... Well, maybe the Metro 2033 Steam deal I caught is the reason. Or the Borderlands GOTY deal. Who knows? I'll keep in touch with this thread. As of now - beware.

morciu (3 years ago)

well this sounds kind of scary

Game bought by stolen card is the asnwer... steam ToS fails in gifts.

secret1962

(3 years ago)

Beale (3 years ago)

Also there are rumors that most of the CD-Keys of Dirt3 comes from hacked DB (especially the last ones.) Take care.

Taxodnum (3 years ago)

What a shit, really :l

FERMi27 (3 years ago*)

Beale, thanks for the info. Yes I did activate a DiRT 3 code, but it would be kind of stupid to ban people for that. I mean, those hackers won't use all those keys by themselves, they'll sell 'em to people who have no idea for a lower price. And those people's accounts will get suspended. Sense?

in order to jack your account they need a picture of a retail box cd key with signature and steam support number handwritten next to it. I highly doubt it was that. Unless it was actually a retail copy. You would likely just loose the dirt3 game if that was the game in question.

Wedge

(3 years ago)

Grommit (3 years ago)

Mate, any update? Did you contact Steam Support?

FERMi27 (3 years ago)

Grommit, yeah I've created a ticket, but if you had any experience with Steam support then you know how long it takes for them to respond. Anyway, my guess is that a chargeback for the purchase took place, and since I am the final owner of the gift - I suffer.

no, you not suffer. Read the Steam Trade FAQ. When you receive gift and there's charge-back the person who gave you gift got account canceled, not you.

f0ku5

(3 years ago)

Then only God himself and the Steam support know the reason for my block.

FERMi27

(3 years ago)

Yeah, worse case scenario you should only loose the one game on a charge back. receiving a gift through steam should be 100% safe except you could randomly loose the gift.

Wedge

(3 years ago)

Scorcher24 (3 years ago*)

To be honest - when I see people giving 10 copies of Dirt 3 away, then I can't believe that they are legit. http://www.steamgifts.com/giveaway/a638l/dirt-3

Hmm yeah I saw that too. Someone apparently had 1500 keys all with the same beginning first code. So possibly a leaked set of keys. Kinda worrysome.

Williamca

(3 years ago)

trasc (3 years ago)

This is disconcerting. Is there a way to consult Steam about a 'won' gift key, before adding to your library? It seems, this would remedy this sort of situation.

Keys should be banned from the site and only legit steam-gifts from the inventory accepted. That would be the hard, but safe way.

Scorcher24

(3 years ago)

Maybe, but then how do I get rid of my spare Dirt 3 CD key :(

Synesthesia

(3 years ago)

Well, my brother still doesn't own it ... :D

NurEinSpitzname

(3 years ago)

There is still a possibility to buy them with fake or stolen creditcard details and give them away ...

If everyone invited only trustworthy friends it would have been kinda safe ... but those invites spread out to far if you ask me.

NurEinSpitzname

(3 years ago)

Yes, unfortunately this has been argued again and again, but since even if the rule was in place the enforcement of it would be very spotty it's kind of pointless. And the number of complaints versus the number of keys has been surprisingly low so I've even given up and started entering the key giveaways :)

Inrideo

(3 years ago)

jzero15 (3 years ago)

oh crap this is making me not want to win hahaha

FERMi27 (3 years ago)

To be honest, there is nothing to worry about if this happened due to the chargeback. You just post the link to the giveaway where your profile is linked and you get unblocked. But I don't know the true reason in my case. Even though I don't see any other, the Steam Trade rules say that I shouldn't be punished. Yet, the Trading is still in beta, therefore not all Steam Support Staff may be acknowledged with the new rules.

asyork (3 years ago)

What do you mean by "maybe the Metro 2033 Steam deal I caught is the reason. Or the Borderlands GOTY deal?" How could getting a deal get you banned? Or do you mean you got keys for those games somehow?

In Steam's description of the new trading feature, they addressed the issue of what happens if a stolen card was used to purchase the game. They said the person who bought the game, and not the one who activates it, would be banned. You would still lose the game though.

I'm curious to see what happens. If this becomes common, using this site could be dangerous :(

No, I got them from the Steam shop lol. That was just irony, to underline the fact that there is NO other reason for the block, yet remaining polite and keeping a respectful tone as much as possible.

FERMi27

(3 years ago)

Point Steam to their own info. I don't see how they can post that, and then ban you.

From https://support.steampowered.com/kb_article.php?ref=6748-ETSG-5417

"What if a gift I received in a trade was purchased with a stolen credit card?

In the event of this type of fraud the trade will be reversed and the offending account, not the receiving account, will be locked."

asyork

(3 years ago)

Yeah, that's exactly what I'm gonna do if they try to argue.

FERMi27

(3 years ago)

f0ku5 (3 years ago)

Good luck mate. I have 160 games on my account and I'm using only Steam for gaming. I can't imagine how I would react when my account got banned... ;)

RivaGe (3 years ago)

I had a feeling that giveaway was not legit. Reported and didn't enter, guess I was right. Good luck to you.

Wedge (3 years ago)

Is your account name the same as your display name? maybe someone decided to try playing guessing games with your password? I'm just grasping here for ideas.

Of course not, besides I have Steam guard active at all times.

FERMi27

(3 years ago)

PsychoTink (3 years ago)

The steam account of the person who made the giveaway for just cause does not look to be banned. It's currently online, where your account is not. So I don't think that is the reason. Per the old steam rules about gifting games with bad credit cards or what have you, both accounts would be effected. And only your account was. So I think this is probably something else entirely.

There have been mentions of Dirt 3. Not sure why, that's not what the giveaway you linked was for. But if you did redeem a copy of that game, odds are good it wasn't legit, and that's what you were banned for.

I can hardly agree. I had DiRT 3 activated for a considerable amount of time, minimum two weeks - probably more. While my account got suspended the next day I have received the gift. A bit strange, yet I cannot exclude your theory completely.

FERMi27

(3 years ago)

The dirt3 codes were legit codes being given away from amd. There should be no reason a code from amd would cause any problems. Unless the guy robbed a retail copy straight out of a department store or something.

Wedge

(3 years ago)

Not necessarily all of them are legit.

http://www.steamgifts.com/forum/r5irj/2500-dirt-3-keys-have-been-leaked-will-it-get-you-banned-on-steam

If the code was one that happened to be posted somewhere like this, and/or was reported to steam as a stolen code, it would get your account banned. Even if it has been a while since redeemed. At least that would be my understanding.

PsychoTink

(3 years ago)

FERMi27 (3 years ago)

Besides I use Webmoney as a method of payment, and there is no such thing as "chargeback of Webmoney cash", since no banks are involved in this system. The only and single time I have used a credit card to make purchases in Steam dates back to April 2009, when the Webmoney wasn't available as a payment method in Steam. I can hardly imagine that a chargeback could have occured after two and a half years, for God knows what reason. If that is the case, I think I'm gonna laugh.

Corpekata (3 years ago)

Just want to say, the guy that you won JC2 from is online right now. So people need to stop being so hysterical, as he would've been suspended/banned as well.

Tobech (3 years ago)

I feel with you, but as others have said, the guy you won from is online right now. So the best thing to do is just to wait for steam support, which is usually 2-3 days.

SimplyFrank44 (3 years ago)

This is quite worrying.

I have just joined up, but does this happen often with the giveaway's, or is it just the odd game?

I certainlly wouldn't want to risk my account being banned having 250+ game's on there

This is actually the only post I have seen claiming this. I would assume its likely coincidence that it was right after he redeemed a game.

Wedge

(3 years ago)

I have been here for over two months and this has been the absolute first time in all the thousands of gifts and all the thousands of members have had their account suspended. I'm sure there is more to this story than the OP is giving us.

lokonopa

(3 years ago)

DuckieMcduck (3 years ago)

Try contacting the Steam Support; They will either help you or give you a clear answer on the situation.

Arsenic (3 years ago)

Don't freak out. They will reenable it. My acc was closed like 4 time and each time i made a ticket to the support they have re activate it.

No worries, Be patient GL

Thanks for the support...

FERMi27

(3 years ago)

Cult (3 years ago)

Do you have a lot of regional games? I see you're in Canada, but are Russian. Steam gets suspicious if there's a lot of regional restrictions.

Lol no, that is just a joke. Mass Effect is my favorite game, and Bioware's HQ are located in Alberta. So that's not the case.

FERMi27

(3 years ago)

Maybe Steam did not know this was a joke?

Wedge

(3 years ago)

Steam probably doesn't care what his profile says for location, you can't put anything. Their likely looking at IP address to determine location.

Rand

(3 years ago)

derhamster86 (3 years ago)

From what I have read in this thread, I think Steam just made a mistake. If there was something wrong with the JC2 payment, the gifters account would have been suspended. Probably this has nothing to do with steamgifts. But keep us posted when you get any news!

I've googled a lot on the topic. There are a billion threads, with most of them dead without a final post from the OP, or a post in a "wow got unbanned" fashion with no further explanations. So, at this point, I can't judge if Steam employees make this kind of mistakes often or they don't, and there indeed is a reason.

FERMi27

(3 years ago)

They do. I had my account suspended about 6 months ago, contacted them... they had no idea why it was suspended, and couldn't give me any explanation. They re-enabled it.

A few months after that they suspended it again, contacted them again and this time it was suspended because I accessed it from a different IP address and location that was about an hour away from my normal location. I'd been that doing that on a regular basis ever since I created the account however, and still do. So I have no idea why it suddenly seemed abnormal.

Rand

(3 years ago*)

Kioshi (3 years ago)

I registered key one month ago and account is live. I and my friends give a lot keys from DiRT3, no one tell my "KIOSHI!!11 You son of a b*tch! MY ACCOUNT IS BLOCKED!!!1"

kuribo (3 years ago)

What's with all the name changes? Or should I call you... GIRL BOSS 16?

Ha, I was just trolling pubbies from Left 4 Dead 2 lol.

FERMi27

(3 years ago)

facepalm

f0ku5

(3 years ago)

FERMi27 (3 years ago)

I still have no news regarding my situation, but just so you know guys: http://forums.steampowered.com/forums/showthread.php?t=2096496 Steam support STILL mantains a bad habbit of banning the receiving party.

I figure because that's cause you didn't do anything through the trade beta, you just received a gift.

skzorak

(3 years ago)

Not exactly. As I have stated, I've used THE trading. Yes, that window with drag&drop features. And that thread on the steam forums isn't mine.

FERMi27

(3 years ago)

proletar666 (3 years ago)

Caaaaaaaardiiiiiing.... not funny, though.

Doubtful. Usually "carders" have way more games on their account, for the obvious reason - "because they can". That guys barely has 20. It's a simple chargeback, if you ask me.

FERMi27

(3 years ago)

FERMi27 (3 years ago)

By the way, for those of you guys who pointed out the fact that that guy can still log into Steam, while I cannot. Well, of course shit happens - at school, at university, at work, finally, at home. But for a guy with ~50hrs/2 weeks, he is offline for a suspiciously long time. If that fashion continues till tomorrow inclusive, you folks, and especially the administrators of this site, can start making conclusions. As for me - well, I am still waiting for that ULTRA-MEGA-BUSY Steam support to reply.

It's the one major failing of Steam, their customer support is consistently horrible.

Rand

(3 years ago)

FERMi27 (3 years ago*)

P.S. I wonder how long will last my authorization here. Once it breaks, I won't be able to login anymore until my account gets re-enabled.

Make a 2nd account and post the name here before you get locked out. Someone will send your temp account an invite.

Tiny

(3 years ago)

i doubt he's going to buy $50 worth of games on a temp account to meet the joining requirement

GVBN

(3 years ago)

That is true. I shall think what to do.

FERMi27

(3 years ago)

Oops didn't think about that.

Tiny

(3 years ago)

The avatarless comment in my profile is my second account. Nickname is Visor.

FERMi27

(3 years ago)

why should your authorization break?

f0ku5

(3 years ago)

Cookies get deleted. In that case he would have to re-login, which might be impossible considering his suspended steam account.

derhamster86

(3 years ago)

Arsenic (3 years ago)

Did you got back you acc ?

It says last online three days ago, so I assume he hasn't.

Rand

(3 years ago)

Wedge (3 years ago)

Yeah it usually takes steam support 3 or 4 bussiness days to reply. He pry wont hear from them until Thursday or Friday.

r0y4lp41n (3 years ago)

steam support should really be more efficient than this.

Yeah, for a true gamer, 3 to 4 business days is a lifetime. I had issues once over a weekend, thought I was going to die after 5 days. This poor guy needs help over a holiday. lol i feel for him.

Wedge

(3 years ago)

FERMi27 (3 years ago)

Ok fellows, I got my issue solved. I have provided all the info I could in my ticket, including CD-KEY's, payment ID's etc. So I just got my password reseted without any comments regarding the initial reason for the suspension. Though, when I've logged in, Steam told me that the Support has marked my account as "recovered after a hijack", so I must change my password and secret question. I guess at one moment I had both my desktop and laptop logged at once, so that caused the issue. Anyway, now it's over and I feel like I should apologize for suspecting that guy. Keep using this great service and hope for the best. Cheers! P.S. Mods should lock this thread.

Grats on getting your situation fixed (and letting us know asap that it was a false alarm so that we can stop worrying)!

Razorfish

(3 years ago)

Considering I log in from my laptop, desktop, and phone, i hope I don't have a similar issue :(

asyork

(3 years ago)

Well, steam can see the IP and whatever, for see where are you. If steam see you are in canada and 5 minutes after in germany well, that's not normal :P

secret1962

(3 years ago)

Great news. Welcome back.

Tiny

(3 years ago)

Good to hear this had nothing to do with SG!

derhamster86

(3 years ago)

This topic is now closed.