If you have a ticket in support that's been answered, please close it. As well, if you have a ticket reporting a user, please move it over to the new system, and close the ticket.

Before our recent updates to support, there were a lot of tickets left open, and we're currently working through the few thousand remaining. I imagine in another week or two we'll be completely caught up, but any help from the above would be greatly appreciated. Thanks.

1 decade ago*

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As you wish overlord.

1 decade ago
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Heh, didn't even know I had a ticket reporting a user. Closed/moved.

1 decade ago
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So that we can go from this to this. Thanks!

1 decade ago
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HACKS!

1 decade ago
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1 decade ago
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That's a lot of support tickets >.<

1 decade ago
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I just recently closed mine that had been answered for a while too :b

1 decade ago
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Who the fuck leaves answered tickets open?

... cg! There's still 3 unanswered tickets of mine eh :<

1 decade ago
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The update that gave the "Awaiting Reply" feature etc re-opened a ton of old tickets. I had at least seven, probably closer to twenty, of resolved tickets reopened.

1 decade ago
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Oh. I had absolutely none reopened.

1 decade ago
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Well, until it won't be possible to see reports you made (and the staff's answer), I think I'll stick to the old way - I like to see the outcome of my tickets, whatever it could be (even 'Oh, silly you, that guy isn't breaking the rules, stop annoying us' is better than nothing at all like now, at least you know somebody read it).

1 decade ago
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Yes. I want replies to my support tickets. A simple "read." would be enough. If I'll get no reply, I think I'll have unanswered support tickets open for all eternity.

1 decade ago
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Well, I just closed my old ticket reporting a user because I reported him as soon as the new reporting method appeared. But I do agree that I'd like to be able to see the new report and see if it has even been addressed at all. If not I just might have a nervous breakdown and start reporting him every single hour. :P

1 decade ago
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Deleted

This comment was deleted 5 years ago.

1 decade ago
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I closed 2 of mine -_-

1 decade ago
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Done.

1 decade ago
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Just wanted to give you a heads up. Today, the support staff was able to decrease the number of open tickets from 4333 to 3360.

It'll take a while for us to close all the open tickets and take the necessary actions. We're trying our best to get them done as soon as possible. I ask you to please be patient as we get them done. We'll be up to date with the support tickets soon enough.

1 decade ago
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Nice!

1 decade ago
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Great. :-) Closed most, reformatted one multi-user report and left it there (it'd be a pain in the * to try splitting that one into parts, probably even creating more work for you, considering they're feedback fraud groups).

But as some people above suggested, it would be great if we could see (and access) the reports we've already made, so that we don't forget it and report the same offence multiple times.

1 decade ago
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I reported a user 6 days ago and nothing until now. So if you make a report with the new system (what I did) it appears in the support section (what means I've to do it again) or not? (so that's just, I think, you've too many work...)

1 decade ago
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Nope. We actually can't see reported users yet. This is normal tickets.

1 decade ago
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Heu ok but you say We actually can't see reported users yet and cg says if you have a ticket reporting a user, please move it over to the new system, and close the ticket

So...?

1 decade ago
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So stop clogging up Support even further with shit that should go into the new system? Just because we can't see it yet doesn't mean it's not vastly more efficient.

1 decade ago
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Done. Sorry about that, cg!

1 decade ago
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Done! ^^

1 decade ago
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bump :3

1 decade ago
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Why would you bump a sticky? Suspended.

1 decade ago
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Well... it's almost 2 months since i opened a support ticket and it's still open but i will help you and mark as answered, anyway it was a lost cause, good luck with all of the remaining tickets, and hope you finish soon

1 decade ago
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Only close answered tickets. We have open tickets from eight months ago and we are working through all of them. We have gotten through nearly one and a half thousand tickets within twenty-four hours. Give us time and please re-open your ticket.

1 decade ago
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We've lowered down the amount of open tickets from 3360 to 2398 as of now.

Again, please be patient as we work our way through old tickets. We will answer all tickets eventually.

1 decade ago
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Very good work. They seem to be dropping dramatically with some hard work from support and the improvements over the last few weeks. Keep up the good work!

1 decade ago
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All of mine were still closed. Glad to see you guys getting through all of those tickets. Hopefully things get back to normal soon enough.

1 decade ago
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Closed 1 decade ago by cg.