Yep got it revoked too and purchased it together with SHINESS: THE LIGHTNING KINGDOM but that game was not revoked. Seems to be just the Surge in specific.
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Yeah, same situation. And it seems that their store is not functioning at that moment
https://store.focus-entmt.com/eu/product
EDIT: It works, but do not put your date of birth under 18, it 404's all the store lol
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I have game from Fanatical and no revoke, so seems like it is just that cheap keys store issue. Never heard of them, is it legit store?
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Good to know it's not just me at least, got scared for a moment.
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The Surge - CREO Special Employee Kitx > $0.63
Vampyr > $9.50
The Surge > $0.00
Even with $10 purchase it has been revoked, lucky I played and finished the game a while ago.
Was considering get Surge 2 as it was a great game, but after this, well if they don't give me the game back I'll remove it from my wishlist.
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damn, I have traded that key of the game that i got this way, someone is cursing me right now if they don't read these news...
shame, and i may get a -rep cause of this
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Ditto. I bought Rotastic for $0.75.
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Steam Forum post for the topic in case any one is interested
https://steamcommunity.com/app/378540/discussions/0/3827541651924462718/
A Dev will post an update in that topic once they see it
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I got The Surge - Augmented Edition for ~$2.71 from a recent fanatical bundle, no problems so far, so looks like it's only a problem for the keys acquired from that particular offer.
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Got a reply from their support promising "a new Steam key as soon as possible".
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I also have the same problem, I have reported this to Focus Entertainmente and am waiting for a response.
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Got a reply.
Dear customer,
Thank you for contacting the Focus Store Team.
The Steam key for The Surge has been removed due to a technical issue, we sincerely apologise for that. The correction of this is in process already and we will provide you with a new game key asap, most likely within the next 48h. Please make sure to also check your spam and promotions folder for emails from us, so you don't miss this information.
Should you have any further questions about the game, the re-activation or your account, please contact the relevant Focus team through the following email:
support@focus-home.com
They will hopefully be able to assist you in this matter. Again, we apologise for any inconvenience this may have caused you, and thank you for your patience and understanding.
Have a good day!
With kind regards,
Your Focus Store customer service
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A lot more detailed than the one I got. Thanks! ^^
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At least it was their own store, and they seem to be set on correcting the issue - so they can just add new keys for the profiles that got the game in that particular deal.
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Yeah, let's hope they do it automatically for everyone affected and not on a case by case basis only for people who complain. At least one user on Steam wrote that they got the game from Newegg and were affected too though.
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Same here. I am trying to send them an email but I can't log in their site. It's loading forever and their site doesn't work properly in general.
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Works fine here. Have you tried https://store.focus-entmt.com/ ? Maybe try deleting your cookies.
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Same here, i just enter Steam and bang-i got this message
PS. Where did you buy your copy? I cant remember where i bought this, but i remember it was free when purschase something...any info?
@EDIT
Ok, nvm, i found my order on focus ent store
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Guys I just received a new key in my email, so be patient, your key could arrive soon (If you may not have it already in there) :)
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Received an email out of nowhere describing what you just mentioned and I kind of thought it was bogus at first; I don't even remember playing the game let alone purchasing it. And then I logged in to steam to see the soft warning.
Added and activated the replacement key without issues.
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Good to know, so people don't have to contact them. I got my key as well.
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Got a reply
Dear customer,
We regret to inform you of an operational issue that occurred with our system, causing the revocation of your Steam key of the game The Surge. We deeply apologize for the inconvenience.
Please find your new key for The Surge below:
Your save is still in your computer’s files and will be available again automatically after you activate your new Steam key. Please be careful not to uninstall the game. If you have uninstalled it, there could still be a chance to retrieve your save through the Steam Cloud.
If you need further assistance, you can contact our support at the following address: or create a ticket directly on our support by selecting the topic "Check on an order's status".
We hope you go through these steps smoothly and resume slicing and dicing your enemies in The Surge very soon,
Thank you for your patience,
Sincerely,
The Focus Entertainment Store Team
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Edit: Focus Entertainment has sent out keys to everyone affected automatically by now. You don't need to contact them anymore, just look for the email!
So The Surge was just removed from my library "due to a problem processing payment for this item". I've got it from this offer in the publisher's official store back in September 2021:
https://www.steamgifts.com/discussion/hPv37/buy-one-get-the-surge-free-until-4th-of-october
https://www.reddit.com/r/GameDeals/comments/px0n57/focus_entertainment_store_the_surge_steam_key/
Like probably most people I chose the "The Surge - CREO Special Employee Kit" DLC as the product to purchase it with. I paid the 0,63€ via Paypal. Of course the transaction went through smoothly and hasn't been refunded or anything similar so far. Also the DLC I paid for is still in my library, I just can't use it anymore.
The whole order including the bill is still in my Focus Entertainment Store account and the transaction is in my Paypal account.
Anyone else with the same problem?
Edit: a first reply by a dev "we're working on it":
https://steamcommunity.com/app/378540/discussions/0/3827541651924462718/#c3827541651924598182
Edit2: a first reply from their support after contacting them via their website:
Edit3:
Got a new key via email. And it seems they automatically sent a new key to everyone who was affected. No need to contact them.
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