Improving the support structure and website functionality really seem to have taken front stage recently. I wouldn't be surprised if you'll see an improvement with this soon as well.
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meh had a ticket in for a day atm,, makes me wish these leeches would get banned already, had the same guy win two of my giveaways, not mark, and not respond to my friends request.. that's the type of dude that should be banned immediately..
Hopefully I'm not waiting too long.
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Yes, they work for free...
you can check stats here https://www.steamgifts.com/stats/community/support
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Does support work? I've made a ticket 1 week ago and there is still no answer
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