How much does it take support to answer a ticket?

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Well like the title says, how much?
I know they are busy and its only been 5 days since I left a ticket but I want to know, from your experience how long they take? a week? more? less?

10 years ago*

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32 Comments

DeltaBladeX

(Senior Moderator)

Its random. They use the same engine used to pick who wins to see what ticket to answer next.

10 years ago

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jbondguy007

Lmao. Not sure if serious. :D

10 years ago

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DeltaBladeX

(Senior Moderator)

Well, no. But I've already made the suggestion.

Support is like the forum. New stuff at the top. It just takes time because handful of support and thousands of tickets.

10 years ago

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TheDopefish

It would be better if tickets were grouped by "type". begging reports and re-roll requests are normally easy to handle while "someone gave me false feedback on ST" might take some time to look into.

I wonder what mod tools cg prepared for SGv2 =)

10 years ago

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wbarton

I wish we had groupings like that. So much

10 years ago

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konyo42

I'm honestly surprised that you don't, I always assumed that the option you pick when creating a ticket was to assign it to a certain ticket queue, probably assumed as much because user reports do go to a separate queue.

10 years ago

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jbondguy007

Yeah, that's how I'd figured it out. :P

10 years ago

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NerdHouse

"It just takes time because handful of support and thousands of tickets."
And they shoot down anyone who volunteers to help out with them. :(

10 years ago

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Gold344

Are you serious? xD I think that would be hilarious and somewhat annoying XD

10 years ago

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Member

This is probably how Steam support actually works.
They roll the dice and everything except dubs means stupid copy-paste as first ticket reply.

10 years ago

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ChrisITA

Less than 5 days, but that was more than 1 year ago, so there were less tickets

10 years ago

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Gold344

Wow I wonder how many the number of tickets have increased and how many are actually something important and not some random thing, since the waiting time has greatly increased I guess that they increased a lot XD

10 years ago

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Deleted

This comment was deleted 6 years ago.

10 years ago

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Gold344

1 month is a little bit long but I think I can endure that XD

10 years ago

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Mew2

As long as it takes.

10 years ago

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Gold344

The problem is if I have the patience for that XD if not ok its not that important XD

10 years ago

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Gamerfreak

It took them 3 months for me. I then made a reply, and it's been 3 months since then...

10 years ago

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Gold344

I hope it doesn't take that long Xd its not that complicated just an error in the type of one of the games in the giveaways section XD

10 years ago

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HMjolly

What I did was - I waited around 5 days then bumped my ticket, then if no response for another 5 days, bumped again. Mostly you just have to wait or go outside.

10 years ago

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Gold344

Well I will try that

10 years ago

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crazyalan1988

Better question, how long does it take to answer 5000 tickets. They won't jump you to the front of the line, they just got others to deal with first.

10 years ago

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Gold344

That's why I said that I know they are busy, I just wanted to know if I want to wait or activate te game I want to give away i my account since its a listing problem

10 years ago

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RexDraco

It takes a blood sacrifice and a virgin offering. Luckily, some of us are virgins so we are set.

10 years ago

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wbarton

Actually, most of us don't prefer virgins. The whole 'fumbling-around-because-I-don't-know-what-I'm-doing' thing loses its charm pretty quickly.

10 years ago

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