Bad experience with IndieGala support

I'm sorry you had that experience. Are you on a shared internet connection? (e.g. uni or a big apartment building?) Sometimes what can happen there is if someone else in your network is breaking the rules they can ban everyone. It used to happen when I was in university with people torrenting. I think there's something about these kind of positions and poor support. It's easier to just make something up that the other person "might" have done than actually look at the issue. Even here, I've had support tickets closed that way.

I hope you're able to get back in, or find games to play elsewhere!

Besides supports in Hospital/Clinic & government in the US this is the worst support I've ever seen. Not helpful, not respectful, and takes the longest time to response. I'm not sure what happened to this company.

It happens when you change locations a lot.
It's not Indiegala's fault that it looks like you're logging in regularly from different locations.

I get banned whenever I make a purchase and go back to my library lol.. from home. go back an hour later and it's usually resolved.
seems to be a common issue these days noted on the discord too.

I am more suprised that circus called indiegala even has real support.