How long does it usually take for support to respond to an add game request?

Open

Like tittle says, i'm pending for a week already.
Search didnt give me anything on the forum and FAQ said to be patient.
But a week without response seems a little long to me...

The game is: Skara Starter Package
Thx in advance

10 years ago*

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16 Comments

sviat

What game? because some games are removed in purpose.

10 years ago

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heavenhairsixes

What is the game?

10 years ago

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Ragecry

When Half-Life 3 comes out the support team will answer you

10 years ago

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Navaro

Skara Starter Package,
ps how do I edit @ starter post? I dont see a button, but that can be the browser add ons...

and waiting for H3 is waiting like forever :/

10 years ago

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heavenhairsixes

For me there is an arrow next to 'Open' at the top right of the screen. The edit option is there.

10 years ago

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Navaro

found it!, thx.

10 years ago

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heavenhairsixes

Not sure about the Skara Starter Package by the way. Usually if a game isn't in the list it is because it has been given away for free in large amounts to stop people exploiting it for CV / clogging up the website with giveaways. I'm not aware of any giveaways or issues with that title though - hopefully you get an answer or resolution soon.

10 years ago

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jbondguy007

Search didnt give me anything on the forum

I highly doubt that. :P

10 years ago

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Navaro

at least the words I searched for didn't :P
Just wanted to be known that I didn't just open this without looking first XD

10 years ago

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jbondguy007

No worries. How long it takes actually really depends. For example, most user reports might take months to be responded to, since there are a lots of them. However, a request such as yours shouldn't take as much time.

I'm not sure, but I think that only one person can actually add games to the giveaways list, so it might still take a while until they get to it. In the meantime, you'll just have to wait.

10 years ago

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Navaro

To that conclusion had I already come, before starting the thread, about the just waiting part. Was wondering how long that would have to be. But a month, well if it takes that long, nothing I can do about it :)

10 years ago

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Perm

Took them a couple days to respond to my request where a DLC had almost the same name as the full monty package (only difference being a "-" [hyphon]).

10 years ago

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MDuh

2 months+ for me, thought it was a really rare DLC and it was removed from steam store so I understand the delay.

10 years ago

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Khalaq

(Senior Moderator)

There are only two people that I know of who can add games to the list. That means you might have to wait a while.

10 years ago