now got 2 of them , they got game, they activated the game , even played it, they accepted they received game

later after 1 week they change the status from 'received' to 'not received'

this is ridiculous

support don't answer

1 decade ago*

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You can change the Status? i thought after clicking received/not received u cant undo it.

1 decade ago
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You can. IMO you should't be able to but meh

1 decade ago
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You can change it after a week.

1 decade ago
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u can change it

1 decade ago
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that's ridiculous, who can be that kind of a jerk?

HM, you are giving away free keys it would seam... but that's no reason to mark received gift as not received...

1 decade ago
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well that's one of the reason for not making public giveaway.

1 decade ago
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Loko once wrote that some giveaways will be set to "not received" if they violated the rules (this statement was as a reaction to the massive bundle key giveaways. Loko's reasoning: "it would hurt them more than simply having the giveaway removed, because then they have negative feedback"), but I thought that Lucid and FS are okay again.

To be sure: write a support ticket ;)

1 decade ago
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support ticket is not answered from 2 days

1 decade ago
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Oh, NO!

1 decade ago
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AFAIK, only Loko has the rights to actually look into that matter, the other appointed helpers only sort the support tickets by urgency and answer minor stuff (for example tickets with "how does this site work").

You have to wait up to 4 days when contacting Steam support where paid support workers "help" you, and SG support is currently a 1-man-show (+ helpers), so please be patient ;)

1 decade ago
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Yeah... i had to do the exact same thing with the 3 game HIB giveaway...

1 decade ago
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Closed 1 decade ago by ashurun.