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Should the support group be bigger?

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Pietruszek

Why the support group is so small? My support tickets are only 1 week old (as I am a new user) and there is nothing really wrong about it. But when I search the discussions and see that sometimes tickets can be unanswered for months it triggers me a bit.

There are many SG users that are level 6+, are active community members and most likely would be trustworthy support members. Obviously only some of them would be interested in that, but also I don't think it's hard to find the people willing to do so.

So I would like to see your opinion on the topic. Mainly in the poll but also in the comments ;)

[EDIT] Changed the title so it's easier to see what this thread is about ;)

6 years ago*

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Should the support group be bigger?

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YES!
I don't care
No, it's fine now
9 Comments
talgaby

They are hand-picked by the site owner. The team was expanded by a lot a few months ago, but I agree, we could use twice as many.

6 years ago
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IovoI

I have one year old ticket still not answered with somebody who had not activated win within a month back then :P A few months later they've also added multiple win to their achievements :P But maybe there were more reports of this user and support did what should be done, just forgot to mark the ticket as solved since there were so many :) Yeah, I'm optimist :)

6 years ago
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IovoI

To answer your question - more support wouldn't do harm in my opinion :) But comparing to what was happening a few months ago it's way way waaaaay better already :)

6 years ago
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MSKOTOR
(Ultra Moderator)

Nowadays support answers multiplewin / no activated user reports in few hours at best.

So it may be good idea to close old ticket and recreate it via user category (if you think report is still relevant that is)

6 years ago
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IovoI

Nice hint, I will do as you suggest :)

6 years ago
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Pietruszek

Let us know if your case is closed ;)

6 years ago
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IovoI

It is solved, my guess was very close but not exactly what I was thinking :)

6 years ago
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niceguyjon

They should hire me! (just to check , we don't have to do a drug test right?)

6 years ago
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d3m4n

tbh i think its size is fine, the support there is just needs a few more privileges. and for gods sake admin needs to just dump all user reports, open it up to allow replies, and start that section over with a reboot.

6 years ago
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Closed 6 years ago by Pietruszek.