Q: Why is support so slow?

A: Because Support team consists of just 5~6 moderators who handle support tickets, pending suspensions, for a community of over 25k active members. They receive so many support tickets that it gets difficult for them to handle the bazilion tickets which are sent. They do answer it, but you've got to be patient. Include the fact that they've got their own social lives and can't be on Steamgifts 24/7 (Because they aren't robots like cg, but that's another story)

Also keep in mind, they do this service for free.

Depends what the question was. Overall, though, tons of support tickets submitted throughout a day and only so many support members who do this for free, so they can only get things done so quickly in the end.

Okay, i get it, this is all my personal fault.

Because they are people.

You know, I say you something but this is a secret. They are Turtles!! And this is why they are slow. Have you seen fast turtle? :D

All tickets will be answered eventually. If you don't get a response to your ticket within a week, feel free to bump it.