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Can't send steam gifts. Anyone else having this problem?

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KillingArts
(Senior Moderator)

so, one of my giveaways ended yesterday. I wanted to send the gift, but couldn't. It would load for a while and then just stop at this url:

https://store.steampowered.com/checkout/sendgift/7693362...

this site is just empty, and it stops loading at that point. this also happens with other gifts (i tried an older one without the trade restriction). if i try to do it in the browser instead of the client, it's the same thing.

so, anyone with the same problem? what is going on? what can i do? ^^

btw, i also noticed, that i can't buy games as gift. i can buy games, if i add them to my account. but if i want to buy as a gift - the same thing.

9 years ago

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17 Comments
Saint
(Junior Moderator)

It says "Invalid gift or gift has already been redeemed." That's all I can say :)

9 years ago
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KillingArts
(Senior Moderator)

i changed the url, obviously. and it wouldn't work for you anyway. i just wanted to show the url it tries to load. ^^

9 years ago
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vicrabb

So far, I've no problem buying a gift.

9 years ago
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KillingArts
(Senior Moderator)

i even just tried it from another pc. still doesn't work. wtf...

9 years ago
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CapnJ

if that is true, it would indicate that there is a problem with your account, not with your particular Steam Client. You should probably contact support about this problem.

9 years ago
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KillingArts
(Senior Moderator)

sounds logical, but i have absolutely no idea, what this problem might be. also, i was able to buy one single gift yesterday evening. so it didn't work most of the time for more than a day now, but at least one time it did.

and i am not sure what kind of problem with my account could lead to problems with buying a gift, while buying games for myself works fine.

9 years ago
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CapnJ

so this problem occurs on all titles through the steam store/inventory? it seems you are blocked in some way from manipulating or creating gift items, did you try Steam trade feature instead? So far there is no mention while searching Google about this problem apart from buying packs as gifts or some particular games at exact time in past.

EDIT: here is similar problem Splatdotoz replies that he has same problem (same as yours) in comments

9 years ago*
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This comment was deleted 1 year ago.

9 years ago
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dsd

I had same problem. also this method help with steam-card bag. From support:

Thank you for contacting Steam Support.

Even though you may have attempted similar steps already, please re-test the issue now using the methods below:

Note: These processes will not affect your currently installed games.

If using a PC

  • Please exit Steam, and navigate to the …\Steam\ directory (by default this is C:\Program Files\Steam - if you set a different installation directory, you will need to browse to it).
  • Delete all of the files in this folder except: Steam.exe and the \Steamapps\ and \Userdata\ folders
  • Restart your computer and test the issue again.

If using a Mac:

  • Exit Steam and go to the folder Users/[username]/Library/Application Support/Steam
  • Delete all of the files in this folder except for SteamApps and Userdata.
  • Restart your computer and test the issue again.
9 years ago
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KillingArts
(Senior Moderator)

tried it, didn't work. still have the same problem. :(

9 years ago
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KillingArts
(Senior Moderator)

well, this also triggered steam guard. so now i am blocked for a week anyway. thanks for that... ^^

9 years ago
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Leelaw

You should have kept the config folder and that sss...file.

9 years ago
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dsd

I've done it several times everything and all fine.This advice from the steam support when I had same problem.

9 years ago
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This comment was deleted 1 year ago.

9 years ago
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KillingArts
(Senior Moderator)

i was not participating in the beta (probably, because i just cleared my steam directory, as described above). i tried anyway to activate the beta client, and then go back to the standard version. didn't change a thing, unfortunately. thanks anyways.

9 years ago
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Mully

have you tried clearing your cache and dns? https://www.whatsmydns.net/flush-dns.html

i also assume you restarted your pc. and if you have another pc/laptop you could try login in there (if you have steam guard activated).

9 years ago
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KillingArts
(Senior Moderator)

yes, tried all that.

9 years ago
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