Hey SG Community!

So, I have an intresting problem. I've just tried to enter some sgtools protected gib, but it said, my account failed the requirements, as i have some unactivated gift. I was like "dafuq", I am a nice guy, activated all my gifts. So went to check whats goin on, and seems like a game that I won in February seems it's not in my library. Here's some pics, if someone didn't understood my problem:
http://imgur.com/APnvNl3
http://imgur.com/lCEhMO6
http://imgur.com/FN0rlvk
http://imgur.com/U6FVnNB
Anyone idea is appreciated...and of course thanks in advance <3

Little update: I cannot click on play now, nothing happens...

7 years ago*

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It's DLC for Fortune's Tavern.

7 years ago
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Hm, You're right, found it in my library. Still, sgtools still says: I didn't activate it, but clearly i did... :/

7 years ago
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You're wrong, it says it can't check if it's marked as activated.

7 years ago
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Yup, You're right - again. Still for some reason i can't join, so what else could be the problem...? Just gonna wait a bit, and maybe the system recovers...

7 years ago
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NeStric, my read from sgtools on the first image is it is saying it "can't check it properly." I don't know how sgtools works, but I'd think the issue might involve using the specific field in sgtools setup in the restriction, even though the field is setup to say "probably, but I can't check properly." It appears it's an unreliable field being used. (I think?) ;-)

7 years ago
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Another thought is that there could be some other factor besides this game that's causing sgtools to not validate. Sometimes I fail an sgtool check and it's unclear to me why. Can you see all of the criteria? If so, is there anything else that might be causing?

7 years ago
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When i try to check reqs it says my acc is flagged for having unactivated gift(s) or my acc is private - which its clearly not. Yea it can't check properly, but don't make my acc unreliable then... :D I see all the criterias, there is nothing fancy, have all gifts activated and no same game win twice...

7 years ago
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Yeah. I hear you. I don't know. When I check my profile I have 2 DLCs wins that it can't check fully, and one win that is no longer supported by the steam api. I don't know if that hangs me up sometimes or not. Usually I don't have problems though? Sorry, about your issue though. :-(

7 years ago
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Syncing on sgtools solved the problem. ^_^ Thanks for the answers <3

7 years ago
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but it said, my account failed the requirements, as i have some unactivated gift

try again :D

7 years ago
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Did...didn't work :D

7 years ago
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That's just a DLC. Sgtools ignores it. Maybe a system hiccup? Have you tried resyncing and joining again?

7 years ago
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Yes, probably just a system error...will wait and will see. Tried the resync and retry, didn't work. :/

7 years ago
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If you are in hurry, you might wish to try to contact knsys and let him know of the issue.

7 years ago
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I didn't hurry, tho it have been pointed out that i can sync sgtools manually, which solved the issue =)

7 years ago
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maybe a secret rule that creator activated?

7 years ago
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Nop, no secret rules... :/

7 years ago
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This happens sometimes, should correct itself in time. I had it happen as a result of the soundtrack for Darkstalkers Deathinitive Edition, for 2 days I couldn't enter sgtools protected giveaways, but... It did end up working again.

7 years ago
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Thank You, I am not the only one who had that problem...Gonna wait a night (or more) and check again =)

7 years ago
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Fingers crossed it works out for you like it did me. That being said, maybe do as another poster just mentioned and sync everything up.

7 years ago
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Yup, didn't know there's an option to sync on sgtools manually, but that solved my problem. Thanks for the answers <3

7 years ago
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Try to sync your account on sgtools

View attached image.
7 years ago
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Oh, thank You very much, didn't know one can sync manually on sgtools too... Solved my problem <3

7 years ago
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Closed 7 years ago by NeStric.