Hello everyone. I have recently sold my graphics card through ebay and after the buyer received it, he tries to convince me that it is dead because when he plugs it in, there is no picture, windows don't recognize it (he described this to me exactly like that) and asks me for refund. He keeps using the graphics card bent metal plating as an argument that the card arrived dead from bad packaging...i honestly think that he does not want it and did that with pliars to make that as an excuse to return it..

Problem is, i don't have the money anymore to refund him, the card worked when i sent it to him and i can hardly believe his story. Can a GPU in a cardboard box filled with newspapers be damaged to a point that it "shows no signal on screen and only the fan is spining"? has anyone encountered such an error? from what i have researched, this is usually a problem when connectors or the card are not plugged in correctly or somethings messed up with drivers. What are your thoughts on this situation?

6 years ago

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6 years ago
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I hate to be the bearer of bad news but ebay will refund him

6 years ago
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Can a GPU in a cardboard box filled with newspapers be damaged to a point that it "shows no signal on screen and only the fan is spining"?

Yes, it can.
Still, I would ask what kind of motherboard he is using, with exactly what PSU, plus what your card even was in the first place.

6 years ago
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"Can a GPU in a cardboard box filled with newspapers "

Do you mean with that that you only put the gpu into the box wrapped into paper?

6 years ago
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i wrapped in some kind of cloth material, i don't know how is it called in English and then filled the box with newspapers. Box was exact measurements as the card in length, but a bit wider than it

6 years ago
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If the card was not in a static free bag when it was shipped it is probably toast now.

6 years ago
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Ahh, ok.
The (probably) more possible damage under that circumstances (depending on what exactly it was) would probably static electricity which could damage that stuff while transporting (thats why those stuff is usually packed into an anti static plasticwrapper when bought).

If bending damage could have been done....depends on how "strong" the paper fitted with everything else...but if one saw how some transportation services handle packages while loading/unloading them....

6 years ago
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btw, newspaper is fine but you shouldve used antistatic bags then stuffed it with styro or something, better yet, put it in the original box, then another box. well, for next time. Have a good day.

6 years ago
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His motherboard might not support the card.

Does he have a good enough power supply?

There's a lot of things it could be if in fact it's not working for him but you said it worked when you sent it.

6 years ago
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all he mentioned was that he uses 850w PSU that can easily run dual 6870's

6 years ago
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Ask him what motherboard he has.

6 years ago
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any modern mobo is compatible with any gpu. as for the power 850 is a lot. make sure he is not trying to use crossfire or sli, if he seated the gpu correctly, plugged the 6/8+ pin in the gpu, plugged the display(hdmi, vga, dvi) in the gpu and not the motherboard. If he says yes i'm afraid you will need to refund him. That s why ebay is not safe sadly. Good Luck.

6 years ago
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You're assuming that any modern board is.. I have a motherboard that's only a few years old and can't run a lot of cards due to the bios(there's no bios update). So there's a chance it could be something similar to my situation.

6 years ago
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Yes i am assuming that as he did not give in the specifics. If the buyer ever did use a gpu and made it work then it should work. Heck any gpu I had, worked with the generic motherboard(5 usd) I use for testing.

^Those above are the only ones I can advice, and as there are a lot that could've happened with the card, maybe he fked up the card, maybe he didnt put in the correct wires, maybe ebay fked up the item, maybe ur packgaing is bad, there are a lot of maybes so yeah. Im not gonna give any more advice than that as anything couldve happened. Can only wish you good luck

6 years ago
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I tried to put a Nividia GTX 1080 TI and my motherboard wouldn't run it lol.. I need to get me a new PC.

6 years ago
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I am a seller on ebay and all he has to do is open a item not as described case and ebay will side with him automatically. They will immediately take the money from your paypal account as soon as he opens it.

6 years ago
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Just newspaper as packaging inside of a box? It could have definitely been damaged during shipping.

6 years ago
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I highly doubt a piece of the metal bracket would bend in a box.. unless the box was bent.

6 years ago
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As he said, the box had the exact length of the card, so the bracket could be bent.

6 years ago
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If the box is fine, would you still think the bracket could of been bent?

6 years ago
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The box may have been fine when he packed the card, bur who knows what happened during transport - or what the buyer did to the box?

6 years ago
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That's very true but my point was if the box is ok I just don't see it bending without damage to the box. If the OP gets it back and the box is ok, then I'd say the buyer is full of it.

6 years ago
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True, but if it wasn't due to the transport, and the buyer is "smart", he fakes the damage. So neither the OP can proof that he packed it well nor the buyer that it arrived without damage.

But, the box had exactly the length, so only a bump in the box is needed to bend the card.

6 years ago
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What you are saying does make sense.. but the OP also mentioned he stuff the box with news paper. So I'm really trying to picture how the OP packaged the card.

6 years ago
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When he overstuffed it, the walls of the box add pressure to the card, and it could bend.

But, at the moment, we only can assume what happened. We only have "bad packaging". So it could be everything.

6 years ago
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I think you are highly underestimating the battering/jostling packages typically endure.

6 years ago
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I received some packages/boxes with damages in the past, so it isn't impossible.

6 years ago
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Yes. As I said, it's very possible.

6 years ago
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This is not how you package a graphics card, and yes they do get damaged

6 years ago
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Yeah but a piece of the bracket getting bent is highly doubtful unless of course the box is bent.

6 years ago
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I have received a 350-page book straight from the publishing warehouse, in mail, with the spine ripped in half. Apparently, packages without the FRAGILE label need to endure some pretty serious stuff… x_x

6 years ago
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Damn thats crazy.

6 years ago
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As somebody who has shipped a lot of packages I honestly believe that many carriers see 'FRAGILE' labels as some sort of challenge to do their worst.

6 years ago
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I never ever label things I ship as fragile since I've kind of assumed exactly what you have.

6 years ago
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eBay will side with the buyer and force a refund, no matter what the buyer claims.

6 years ago
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I know that, but now that this case is opened and our chat has been moved there, is there a chance that i might catch him lying, not providing proof and then just maybe.......

6 years ago
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no they dont care

6 years ago
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do i also have to pay for return shipping then?

6 years ago
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yes on an item not as described you do.

6 years ago
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wow well that sucks greatly........ebay takes 10% of the whole sale price, paypal takes 3 euro in fees, and then i have to repay full "sold in" price...since i have 10 days until dispute is closed in his favor + the time it takes to reship the card to me, might as well have fun with my life spendin' and throwin' all my money i have left in the air and then suiciding or switching countries......

6 years ago
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Relax dude, it's an online sale. You likely wouldn't be able to sell this card without the Internet and/or services like eBay. Chock it up to a life lesson and you'll be more prepared in the future. Next time don't spend the money until the refund period is up.

6 years ago
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If you refund the buyer, Ebay and Paypal will refund you the fees.

6 years ago
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even after if he opens a case and ebay sides with him? since i read somewhere that if ebay has to interfere i have to pay in full and so on....

6 years ago
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Yep. It's 100% on you.

6 years ago
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It doesn't matter what evidence you can provide or proof you can find about anything at all. eBay doesn't give a damn about sellers and probably would fault you even if the buyer straight up admits to lying about the situation through eBay's messaging system. What's worse is that they can leave you negative feedback, and you can't do the same for them. You may get restrictions placed on your account down the line while the (alleged) scammer can just make new accounts and do this kind of thing over again. The only way this might work out is if they don't return the item (if they do use your return label, hope that they don't just ship a box of rocks back to you), then you might keep the money from the initial transaction (after the usual ridiculously high fees).

6 years ago*
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Also if you shipped a graphics card not in a static free bag he may be telling the truth. All it takes is some static on a circuit board and it is toast. Wrapped in newspaper is not static resistant.

6 years ago
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+1

6 years ago
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I've packed plenty of items with crumpled up newspaper, never had an item get damaged (and some of the items I shipped were VERY fragile). So unless you vastly under-stuffed the box, thus allowing the item to shake around the box significantly during transit, I very much doubt it would have been destroyed.

That said, ebay basically hates sellers, and will side with buyers 99% of the time. If you don't have the money anymore, you're kind of screwed.

6 years ago
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It's weird reading this. I live in Brazil and bought from ebay a lot of times in the past. And I mean a lot. There was just 1 time that I didn't receive my product and contacted the seller. He than refunded me. I have never sold anything on ebay and after reading this i don't think I ever would. It sounds like a gamble. Maybe the buyer will be honest or maybe not. And if he is not... well, too bad for you.
Ebay should ask the buyer to provide some kind of proof that the item doesn't work without automatically siding with them.

6 years ago
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You realize eBay wouldn't work without buyer protection, right?

The solution is simply for the seller to not immediately spend the money from the sale. If the buyer refunds, no harm no foul.

6 years ago
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Buyer protection is important, but so is seller protection. ebay doesn't want to actually look at the cases because that takes man power / time / money for them to do, so instead they basically have taken a 'fuck seller protection, they can afford it' stance. I know, I've been scammed on there myself, there was no recourse.

6 years ago
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Oh I wholeheartedly agree, I was just pointing out that they have no incentive to protect sellers.

6 years ago
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The solution is to properly check the buyer claim about the product to make sure he is not a scammer.
The solution is to be impartial and verify which party is at fault.
The goal should be to make a better company. Safe for buyers and sellers.
See, we have a site just like ebay here in Brazil. It's called Mercado Livre. I have sold on ML around 200 times. Also bought around 50 times. Once I didn't get my product and the seller said he sent it and that I received. I then sent them the shipping tracking information showing that the item he claimed he sent to me was delivered in another state. I was refunded then.
Once I sold a Nintedo DS XL to a guy. He said he didn't received it. But see, here when I sell expensive items I also buy and attach a form to the package that needs to be signed upon delivery and sent back to me. All I had to do was provide the form [with buyers address and information] signed by himself. I didn't have to refund him.
The difference is that in the site Mercado Livre, they do ask for proof and verify everything. Otherwise, there will be less and less sellers. They would all give up.

6 years ago
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eBay + Paypal just suckd for sellers... the store i work for + some i know privat stoped selling on eBay because of the refund system... the are on the side of buyer at the beginning... -.-

Last time i sold something on eBay (Key for Steam Game) the buyer tried to force refund because he wasn't able to install the game (but key worked) and what did paypal? froze my money... fuck Paypal!

took 2 weeks till i won the case and got my wallet back... never sold again on eBay... :)

6 years ago
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It's a miracle you won. How did you manage? Did you have video footage of sending the game key to them or something? :P

6 years ago
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i handled all messages over eBay, no emails... first thing i asked "key worked ?" --- "yes..."

pretty sure this was the proof to cancel refund... :)

EDIT: if i remember correct these messages were sent through that refund system... the people working on that case can see all messages there...

6 years ago
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Sounds like you got very lucky the scammer messed up there. Still, congrats on winning!
Whitelisted for beating one of those scammers (aka. an ebay mini-boss). :)

6 years ago*
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Don't think it was scammer... just a person with zero experience in trading and warranty/refunds... she sent me the errors she got when installing and i tried to help her to fix it...

since i only sell the licence key the case was clear imo... and a bit luck maybe... :P

To be honest, i dont remember if she canceled the refund or eBay did...

6 years ago
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Yea, I wouldn't recommend selling on there.
The worst part about it is you can't change feedback after something like 30 days from the time you left it. So some scammers have a TON of positive feedback and no negative feedback since they can file the claim just after that time period expires resulting in the seller getting scammed AND having given non-revokable positive feedback to the buyer.

6 years ago
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That's what I was saying up there. If the box isn't damaged I don't believe that metal bracket would bend. But yeah if that box was very understuffed than I can see it's very possible.

6 years ago
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Check the serial number, make sure he's not swapping a bad card for your good card.

6 years ago
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I was just gonna mention this too. There's a lot of people unfortunately who will do that shady crap.

6 years ago
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I am also a seller on eBay, and if he returns you the card you'll need to refund him.

6 years ago
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Never sold anything on Ebay but took me about a minutes to find the answer

I would refuse and hope that the buyer is not a smart person that contacts Ebay.

6 years ago
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