To sum up:
Creating an account, activating a promo code, and reporting a bug is a sequence of events that is a violation of Uber's terms of service.
I wonder if they've got rules against riding in their cars and paying them money, as well?
But really, off of that last reply, I can assume that activating the promo code somehow flagged the account, hence why everything important got locked out. So at least I finally got a passable explanation for why everything, including account deletion, suddenly broke.
Still trying to find an explanation for how support staff like that can exist, though. :P
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Why does noone ever want to read what I write? :'(
Jest aside, note again this section of my post:
Your account and phone number are permanently linked, hence the need for deletion.
I can't really swap out my number at the moment, and I'm not going to go out of my way to pay for a burner just to cater to an incompetent company's arbitrary whims, especially given that I don't know how likely a repeat occurrence is (and, given their staff's irrational replies [note, each reply was from a different staff member], I can assume any little thing would cause severe problems using their service).
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Promotion codes expire. You should keep better track of them
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I'm so, so sorrry. I just had to..
Its honestly insane how with most all customer service experiences that the better and more accurate response you provide will actually just make it more likely someone hones in on the wrong keyword and responds as if that's the only thing you wrote. But of course if you don't explain it, then they obviously hone in on the wrong part also, and respond only to that. You just can't win.
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I'm so, so sorrry. I just had to..
You're still not getting any cookies for a week, mister. Shame on you. 😒
Its honestly insane [..] [how] You just can't win.
Man, you get it.
..And for the fact that you do, and for what that implies about your own past experiences, you have my deepest sympathies. :/
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AHAHAHAHA~ You too, guise? x]
I'm just done eliciting a legible response from an airsoft importer over a week's time and half a dozen emails of increasing...moron-proofing. Don't even get me started on the experience of agreeing upon combined shipping ;p
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Have you tried turning your phone off and then on again, though?
EDIT: More seriously, here is a list of stuff that can get you banned from Uber. Maybe you should have thought twice before stalking, fighting, and having sex with an Uber driver using an illegal gun, while vomiting all over the car and shouting racial slurs.
EDIT 2: Here is an actual serious story of someone getting banned from Uber (in their case for an invalid credit card - did you enter your card details correctly?) It says that they get a clear indicator that they're banned when they try to use it, though, which you didn't. That makes me think that the support response you're getting might be incorrect. Here is another story of someone getting unbanned, although in their case they were able to eventually figure out why they were banned in the first place.
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Have you tried turning your phone off and then on again, though?
I mean, that was the next scheduled activity involving my phone that was planned in my itinerary, just after I finish smacking some people upside the head with it. Speaking of, do you live nearby? Planning any vacations? I think you should really.. head.. this way. 😏
EDIT 2: Here is an actual serious story of someone getting banned from Uber (in their case for an invalid credit card - did you enter your card details correctly?) It says that they get a clear indicator that they're banned when they try to use it, though,
There's really no indication of being banned. All I had to go off of was the fact that the final step of account deletion cycles back to the start, the fact that the final step of ride confirmation doesn't let me complete it, and the fact that the promo code didn't give the discount it should have (but shows as activated). It was all weird enough that I wouldn't have assumed an account lock at any point, had they not given me that final reply (though, given how random their replies have been, it most certainly could be an incorrect statement on their part).
I'll check my payment info again in a bit, just in case, but I'm pretty sure I already confirmed that it was accurate.
EDIT: More seriously, here is a list of stuff that can get you banned from Uber. Maybe you should have thought twice before stalking, fighting, and having sex with an Uber driver using an illegal gun, while vomiting all over the car and shouting racial slurs.
Don't you even go judging my recreational hobbies.
..Who I stalk-seduce into having raging, drunken, vomit-spewing, nonsense-shouting hatesex is none of your business.
..on a completely unrelated note, when were you going to be visiting, again?
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mmkkkaay I wonder if only could exist another kind of service, to bring one person from one place to another on a car
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We've a single taxi service out here [ie, the one I noted above], and it runs at five times the cost of Uber. Other'n local transit, there's no other transportation services out here, other than Greyhound (which, y'know, uses a bus rather than a car).
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Uber is yet to start working in my city (our municipality is still discussing how to regulate them) but I've mostly heard good opinions about it from the people that have actually used it. That said I'll take your experience into consideration and won't try to use any promo code untill after I've managed to use it normally at least once, I mean the service probably won't go live untill a few months from now anyway.
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Their promo codes (or at least, the ones I'm aware of) are for new riders only, is the issue.
As such, I'm not sure you'd be able to activate it after you've already taken your first trip.
Generally speaking, service (for any company) is better in regions with high competition, but since all the support was handled through the app, I have to wonder just how reliable Uber is even outside our somewhat rural region.
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Meh, I can live without that promo I guess. With how expensive taxis are in my city I'm actually eager for an alternative to come here.
Oh, and about competition, in my city we somehow ended up with only 4 or 5 taxi companies and only 2 bus companies owning everything, one of the bus companies even managed to get control over the only train line (that only crosses the river to the city infront of us and that's it).
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Well, I mean, it's $15 off your first ride. It's not bad.
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Uber is tremendous, not sure on this guys issue seems to be some type of mucking up of the works I guess.. Never had an issue and my family has used Uber and Lyft for well over a year and a half now..
It's normally cheaper than a cab, typically faster service then a cab, and because it's someone's personal car it's normally far cleaner than a cab..
Although people need to realize even though it's Uber it's still a persons personal vehicle, so you should avoid talking about certain things like religion or politics. Anything that might get someone triggered, best to just say hello when you get in, then don't engage the person again until you say thank you and good bye..
As for the TC I've never had a single issue with Uber support, we've done numerous things, such as drivers who picked up the wrong passenger to even a driver who came to the spot and started the tip without us in the car, then drove to our location and marked the ride as completed.. That happened one time.. Not sure why, but we were issued refunds any time something shady happens, without much effort..
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As clarified, the issue seems to have been one of a promo code breaking the account, and support being very low-quality. I likewise haven't heard anything bad about the service itself, but I don't know anyone else who has had to deal with such issues or Uber's support before. It doesn't sound to me like your experiences or my experience have any bearing upon one another. Moreover, it's not like Uber has a good reputation as a company, outside of their actual transportation efforts, so it's not like my experience is completely out of the scope of established expectations.
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Yeah, most people's experience in my country seemed to be positive (as far as I heard). That's why I was happy when I heard they wanted to expand and start working in more cities.
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Yeah, which is why I kept trying with support. I didn't think a company this well established, and with a service so tied into consumer relations, would be so.. complicated. As I noted above, they're far, far cheaper than taxi services, so I've plenty of motivation to try and work through even extreme circumstances. Unfortunately, it doesn't look like I'll be getting any chance to do that.
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Coming next to SG discussions - "My Uber driver got me VAC banned in CS:GO!"
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You laugh now, but just you wait until Uber starts offering lootboxes for sale. 🙄
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I'm assuming you can already pay for Uber rides in the universal currency that is CS:GO skins...
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I hear they've swapped to gems, due to new restrictions in trading?
I mean, come on. We all know about Uber drivers and their love of shiny things.
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That's how they handle items people forget in cars.
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Hit up the Better Business Bureau https://www.bbb.org/ and slam Uber to the ground!
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I get that using Uber would be beneficial considering your other transport options, yet I'd take it as a sign that using Uber wasn't meant to be.
Personally I avoid them anyway. They make inner city traffic worse for everyone instead of better, they don't pay their drivers enough and their leadership has proven to be human failures frequently.
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oh this happened to me. my family wanted an uber and since i had a code i created an account but it just broke and never used it or tried it since
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Uber is little more than a cell phone program that connects drivers to people wanting a ride. They don't operate or maintain vehicles, pay for gas or tolls, or follow the regulations that many taxi cab companies have to follow.
Uber loses billions of dollars a year.
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Wow! (◉_◉)
You must be really unlucky to always reach their retarded mutant inbreds from their support center. I mean, there's no other way to describe the overall quality of that customer support service. No way I'm creating an account with them now. I've never used Uber before, and probably never will, thanks to your experience with them.
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Let us know if you're ever able to get a resolution on this, Sooth (if you still decide to pursue it, that is).
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See the reply below. :S
If I do end up trying their social media, I'll update to let you all know if that helps any.
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Is there a real-time way to contact support? I'm thinking phone or chat.
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Looking into it, Uber seems to offer a support number for drivers, does not offer any sort of live chat or e-mail contact, and only offers a local support number for riders in certain locations (which doesn't seem to include my own). It looks like the only option I have left, if I want to pursue it further, is to go through their twitter or facebook (there's also the option to visit their local "Greenlight" (Further evidence of them being Valve 2.0?) operational hubs, but there are so few of those that the closest one is too far for me to travel to [nevermind that the entire point of this affair is to get transportation in the first place]). I'm not entirely sure I want to deal with the hassle, but we'll see how I'm feeling a bit later on.
Google makes it pretty clear that my interactions with their support team are completely to form, though, so there's that to note.
(In fact, it seems that apparently even drivers for Uber have severe issues in getting any kind of functional response from support.)
Also, from the sound of the critiques I looked through, it seems that Lyft's support team isn't any better themselves.
Looks like there are certain clear disadvantages to utilizing alternative taxi services. :/
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Most of their "support" is bot-based. That's probably why you are getting moronic wtf replies. They're like my ISP: as long as things work like they're supposed to, it's great; but when it goes wrong, good luck with getting actual support. Yeah it makes Valve support look like champs.
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https://www.elliott.org/company-contacts/uber/
This link has the contact information for several high-ranking Uber executives. Try emailing one of them and if that fails, send an actual physical letter addressed to the CEO. Your email/letter will likely never actually reach the person, but the secretary that reads it will typically do whatever they can to make sure your situation is resolved (and usually give you some compensation for the hassle). I've done this exact thing for several companies when support just refuses to fix an issue, and never had it fail so far.
*Edit: I should add, be polite when writing. Simply state your issue, what you'd like for them to do to fix it, what steps you've taken so far, and what responses you've gotten. You can complain a little, especially at the customer service responses, but don't swear or start ranting, that will only get your letter thrown out. Also, attaching any proof, like screenshots of the support responses would be good to prove you're not making stuff up.
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That's great advice and info.
I had an issue with Comcast where Comcast claimed I owed them $120 for a cable modem I never borrowed (I had my own). It was noted on my account that I provided my own modem. But I was still sent to Collections and had collection companies calling and writing me trying to collect the fee. Weeks of calling Comcast proved fruitless. Only writing to the VP of Consumer Relations finally resolved the issue.
Btw, that scenario happened twice!
Could you find the same info for me for Newegg?
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What are you doing in your account that is breaking their TOS?
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In theory, the promo code for some reason flagged the account, as that'd explain all the issues (other than the abysmal quality of support) following. An alternative theory, however, is that any of creating an account, activating a promo code, or contacting support is a violation of their terms of service (as those are literally the only things I've done with Uber). I mean, I'd ask them for clarification on it, buuut given the progression so far I feel like their next response will somehow involve them either criticizing my hair and/or putting me at war with China. -.-
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Did you ever make another account or have any info that you provided in this account on another account? Payment info? Address? Phone number? The code is for new accounts and if you did try to make a new one with info in another account it could break the TOS.
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It was my first account, and I was attempting to use it immediately after creating it.
Accounts are locked to phone number, there's no way to create a new one while my number is locked to this one (and similarly, that means there was no issue of someone else having used my number beforehand [of course, I've had this number since before Uber started, anyway, so that was never a real consideration to begin with] ).
Likewise, the account seemed to be working fine until I activated the promo code; It seems to be a straightforward technical glitch on their end.
Let me be clear, unless their ToS has something utterly nonsensical in it (to the degree of "Every 56th account is automatically in violation of our terms of service"), there's absolutely no chance I actually violated any terms of service (Again, all I've ever done with Uber is create an account, activate a new rider promo code [which activated 'successfully', but then bugged the account], and contact support). I've also swapped devices to see if there was any sort of local issue, but nothing changed.
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Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access or use the Services.
Expired voucher is reason enough.
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I feel like their next response will somehow involve them either criticizing my hair and/or putting me at war with China.
Well, China does need to be taken down a peg...
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https://www.youtube.com/watch?v=EU4ztNE9z_8
On top of that I read somewhere about how drivers scammed passengers by putting fake "sometimes real' vomit in the back, taking pictures, then tacking the extra fee on the bill.
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Rejoice, you were lucky enough to be first to expirience the evolution of throw-away society. It's no longer only goods, now it's consumers too! )
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That's pretty awful.
I've had a similarly frustrating experience with Newegg. Someone hacked my account and bought a $300 gift card. Newegg flagged the transaction, disabled my account, and verified that I did not place it. So far so good. But then, trying to re-activate my account, I'm told that I'm not able to because my account was hacked. My email address is now permanently banned on Newegg.
I'm told that I need to create a new account, using a new email address. Never mind that my email wasn't hacked. I can no longer access my Newegg user history (I have been using Newegg for ~15 years), and cannot get the $40 that Newegg owes me because it is tied to my permanently deactivated account.
I don't really want to create a new email account just for Newegg, or have to make a new Newegg account. I just want to get my existing account back and set a new, unique, secure password. This foolishness has cost Newegg at least 3 purchases so far.
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This foolishness has cost Newegg at least 3 purchases so far.
Yeah, I feel that; After IndieGala randomly (not even with an excuse, like Newegg) locked and deleted my account after I brought up an overcharged payment with them (thereby losing me 30~35$ of mostly unclaimed purchases), there've been tons of purchases I would have totally made from them. I'm not sure what drives companies to the kind of self-sabotage we're discussing in this thread, but at least Newegg seems mostly caught up on bureaucratic nitpicking than on any sort of outright "put our pants on our head and set it on fire" behavior.
Not that that makes your situation any better, and you even lost out on more than I did. :/
While not remotely near as severe as your own, my experiences with Newegg have been so hit and miss over the years that I try to use sites like Amazon instead, wherever possible (after all, while not perfect, Amazon puts an extremely high emphasis on customer support, so it's usually well above average in response). I'll definitely have to keep in mind the potential risk with Newegg store credit/refunds that you mentioned, though, for those times I use the site.
Well, I didn't have anything tied to the Uber account yet (since, y'know, it was brand new and my first account), at least.. then again, as I noted, there's not really any alternatives out here, so it's a situation that's uncomfortable in a way that those with competitor-possessing Newegg and IG aren't. :/
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There's no hidden giveaways here (though Backstage Pass in my other thread is ending very soon) or anything too elaborate involved in this, I'm just looking to relieve my exasperation by letting you all share in the absurdity.
So, I've been trying to communicate with Uber about a bugged, new account (even deleting it doesn't work) for months [rather, after being put off by the initial rude response I got several months back, I didn't communicate with them again until now, with my trying to resolve the matter again throughout most of the past three days].
To be clear, I created the account, activated a new rider promo code, and then everything broke. I never got the chance to actually use the Uber service itself. Literally, all I've done is created an account and put in a support ticket. Okay, got that down? Enjoy the madness.
The interactions with support basically boiled down to this:
Me: "Hey, this new rider promo code didn't activate correctly (and that bug has instead locked out payment options), I can't complete a ride reservation properly because the payment screen now bugs out, and I can't successfully delete my account through the manual process for such, since that refuses to complete as well, meaning I can't create a new, functioning account." (Sidenote: Your account and phone number are permanently linked, hence the need for deletion.)
"That sucks for you."
Er, okay. Let me grab a taxi for now.
Alright, some time has passed. Let me try this again with a different support staff member..
"Have you tried turning your phone on and off again?"
Uh.. okay, let's try reemphasizing the issues..
"Promotion codes expire. You should keep better track of them."
...what. Okay, are you all deliberately trolling me? Okay, let me try reiterating the issues to them one more time..
..
..
..see attached image.
..what.
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